Livecareer-Resume
Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
06/2020 to 10/2021
Pull Team Mather Pumps Vancouver, WA,
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
04/2017 to 05/2019
Sales Associate/Stocker Associate Wisenbaker Builder Services Dallas, TX,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Built trusting relationships with customers by making personal connections.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Negotiated and closed deals with minimal oversight.
  • Worked with fellow sales team members to achieve group targets.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Acted as point of contact for internal and external customers across departments.
05/2015 to 12/2015
Warehouse Worker LSI Staffing Solutions City, STATE,
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Used pallet jacks to move items to and from warehouse locations.
  • Recognized defective material and reported issues to management.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Staged and sorted multiple types of products for loading.
  • Moved large and bulky items manually or with equipment such as pallet jacks or forklifts.
  • Tagged unmarked merchandise with item number.
02/2014 to 09/2014
Front Desk Receptionist Homewood Suite By Hilton Hotels City, STATE,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Responded to inquiries and room requests made online, by phone or email.
  • Signed for packages, recorded all deliveries and distributed to personnel.
  • Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Processed and prepared memos, correspondence, travel vouchers and other documents, routing to appropriate personnel.
  • Scheduled meetings and meeting rooms for internal personnel, partners and clients.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Processed payments and updated accounts to reflect balance changes.
  • Pulled and organized requested documentation.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Maintained front office cleanliness and organized supplies to increase task productivity.
  • Determined needs of visitors and provided information or solutions.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Communicated with outside offices to obtain records and transfer files for customer needs.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Entered data in registration software to keep records of customer information.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Sorted and distributed business correspondence to correct department or staff member.
  • Managed office duties and basic administrative tasks, including organizing and cleaning work space, ordering materials and answering phone calls.
  • Made travel arrangements and reservations.
  • Trained 2 employees on registration software and answered employee technological questions.
Education and Training
Expected in 05/2011
Associate of Arts: English
Donnelly Colleve - Kansas City, KS,
GPA:

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Resume Overview

School Attended

  • Donnelly Colleve

Job Titles Held:

  • Pull Team
  • Sales Associate/Stocker Associate
  • Warehouse Worker
  • Front Desk Receptionist

Degrees

  • Associate of Arts

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