, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
- Guest services
- Inventory control procedures
- Merchandising expertise
| - Loss prevention
- Cash register operations
- Product promotions
|
06/2020 to 10/2021 Pull Team Mather Pumps – Vancouver, WA,
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Improved operations by working with team members and customers to find workable solutions.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
04/2017 to 05/2019 Sales Associate/Stocker Associate Wisenbaker Builder Services – Dallas, TX,
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Built trusting relationships with customers by making personal connections.
- Met merchandise processing standards and maintained organized and accessible work area.
- Negotiated and closed deals with minimal oversight.
- Worked with fellow sales team members to achieve group targets.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Acted as point of contact for internal and external customers across departments.
05/2015 to 12/2015 Warehouse Worker LSI Staffing Solutions – City, STATE,
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Used pallet jacks to move items to and from warehouse locations.
- Recognized defective material and reported issues to management.
- Counted and stocked different types of merchandise to comply with inventory control tag requirements.
- Staged and sorted multiple types of products for loading.
- Moved large and bulky items manually or with equipment such as pallet jacks or forklifts.
- Tagged unmarked merchandise with item number.
02/2014 to 09/2014 Front Desk Receptionist Homewood Suite By Hilton Hotels – City, STATE,
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Responded to inquiries and room requests made online, by phone or email.
- Signed for packages, recorded all deliveries and distributed to personnel.
- Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
- Input customer data into reservation software and made immediate updates to reflect room changes.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Processed and prepared memos, correspondence, travel vouchers and other documents, routing to appropriate personnel.
- Scheduled meetings and meeting rooms for internal personnel, partners and clients.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Managed customer complaints and rectified issues to complete satisfaction.
- Processed payments and updated accounts to reflect balance changes.
- Pulled and organized requested documentation.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Maintained front office cleanliness and organized supplies to increase task productivity.
- Determined needs of visitors and provided information or solutions.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Communicated with outside offices to obtain records and transfer files for customer needs.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Entered data in registration software to keep records of customer information.
- Maintained office safety by screening visitors, updating logs and issuing temporary passes.
- Sorted and distributed business correspondence to correct department or staff member.
- Managed office duties and basic administrative tasks, including organizing and cleaning work space, ordering materials and answering phone calls.
- Made travel arrangements and reservations.
- Trained 2 employees on registration software and answered employee technological questions.
Expected in 05/2011 Associate of Arts: English
Donnelly Colleve - Kansas City, KS,
GPA:
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