Highly enthusiastic customer service professional with over 30 years client interface and telephone experience in demanding and sensitive environments. Strong team player with an upbeat, positive attitude motivated to maintain customer satisfaction and contribute to company success.
Experienced in typing, data entry, and various computer programs.
Answer phones, greet public and clients for DJJS and DFS workers. Make room reservations for visits and meetings, disburse bus passes and food vouchers, fax, copy, mail notarize, and maintain supplies. Request medical records, social security cards, birth certificates, and school records, etc.
-Answered calls from public, took service orders on computer programs for water/power/refuse and sewer. Discussed bill issues, assessed deposits, and made payment arrangements, etc.
-Dispatched emergency calls by two way radio for various city departments and explained rules and policies for various departments.
-Answered calls for city hall, transferring and giving numbers for various agencies, taking emergency calls, and making international calls for department officials.
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