Public Safety Dispatcher eager to enhance my career as a Senior Public Safety Dispatcher. Prior leadership experience, as well as exceptional communication skills demonstrated by 13 years of providing emergency assistance to the community. Dedicated and skilled at dealing with the general public and handling high-stress situations. Exercises excellent judgement during crisis events and develops strong rapport with callers and colleagues.
Answer 911 emergency and non emergency phone calls, as well as Text-to-911 and incoming admin phone lines. Gather vital and pertinent information from reporting parties during in progress emergencies as they evolve; determine type of call, for example police, fire, or medical; prioritize and dispatch calls to appropriate beat officers, and or fire and medical personnel. Monitor and enter status updates on Officers' locations and times relating to calls. Process and enter records, including, but not limited to, warrants, missing persons, restraining orders, stolen vehicles, and tows. Multi tasking radio traffic, and calls for service while completing multiple requests from Officers that are out in the field, i.e. probation checks, parole checks, calling utility companies, tow requests, and outside agency requests.
Assisted in the hiring process of prospective dispatch candidates; participated in a presentation for new dispatcher orientation; proctored entry level dispatch tests; helped with oral interviews and Criticall testing. Completed numerous hours of POST certified training pertaining to the Public Safety Dispatcher position. Presented a power point slide show and lecture regarding dispatching and critical/crisis incidents to Las Positas College students. Member of the committee for orientation for entry level dispatchers. Assisted with decorations and logistics for the Livermore Police Department's annual Trick Or Treat Trail for the dispatch center. Conducted numerous sit alongs in dispatch with members of the community, Citizen Police Academy students, and new hire candidates who are interested in a career in dispatching. Taught and trained Citizen's Police Academy about dispatch including presenting a power point on the history of dispatch, types and calls for service, and answering any other questions that may arise. Recent board member for the bargaining unit of the Association of Livermore Employees. As a member of A.L.E. it has allowed the opportunity to learn more about the rules and regulations within the city, as well as the Livermore Police Department's Memorandum of Understanding.
Bay Area Sales Representative for Crown Bolt, Inc. Distributed and maintained inventory, placed orders, and constructed store displays throughout Home Depot stores.
Bay Area Sales Representative for Ook Picture Hangers. Distributed and maintained inventory, placed orders, and constructed store displays throughout Home Depot stores.
Managed front end cashiers and lot attendants. Responsible for making sure there was accurate coverage on the floor; assisted with creating lunch and break schedules and helped cover those breaks when needed. Provided one on one training with cashiers on daily procedures and how to work the register. Allocated cashiers to registers where needed; helped by expediting price checks, approving transactions and markdowns, and handled any customer issues or complaints. Maintained cash flow and nightly till count of all registers throughout the store. Processed Checkout and Return transactions. Reported directly to the Front End Manager.
FEMA IS-00700.b Certificate- An Introduction to the National Incident Management System (Completed 2018)
FEMA IS-00100.c Certificate- Introduction to Incident Command System, ICS-100 (Completed 2018)
Adult and Pediatric First Aid/CPR/AED ( Issued 07/2017- Expires 07/2019)
POST Advanced Public Safety Dispatcher Certificate (Completed 2017)
POST Intermediate Public Safety Dispatcher Certificate (Completed 2017)
Associates of Science Degree in Natural Science (Completed 2014)
POST Basic Public Safety Dispatcher Certificate (Completed 2008)
High School Diploma ( Graduated 2001)
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