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Public Safety Dispatcher Resume Example

Resume Score: 80%

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PUBLIC SAFETY DISPATCHER
Professional Summary

Public Safety Dispatcher eager to enhance my career as a Senior Public Safety Dispatcher. Prior leadership experience, as well as exceptional communication skills demonstrated by 13 years of providing emergency assistance to the community. Dedicated and skilled at dealing with the general public and handling high-stress situations. Exercises excellent judgement during crisis events and develops strong rapport with callers and colleagues.

Skills
  • Clear Communication Skills
  • Crisis/ Emergency Communications
  • Leadership Experience
  • Decision Making Ability
  • Customer Service Specialist
  • Professional and Mature
  • Dependable and Reliable
  • Public Relation Skills
  • Strong Multi-tasking
  • Resourceful/ Proactive/ Flexible
  • Prioritizing Emergencies/ Organizational Skills
  • Hiring/ Recruitment Knowledge
Work History
Company NamePublic Safety Dispatcher | City, State | January 2007 - Current

Answer 911 emergency and non emergency phone calls, as well as Text-to-911 and incoming admin phone lines. Gather vital and pertinent information from reporting parties during in progress emergencies as they evolve; determine type of call, for example police, fire, or medical; prioritize and dispatch calls to appropriate beat officers, and or fire and medical personnel. Monitor and enter status updates on Officers' locations and times relating to calls. Process and enter records, including, but not limited to, warrants, missing persons, restraining orders, stolen vehicles, and tows. Multi tasking radio traffic, and calls for service while completing multiple requests from Officers that are out in the field, i.e. probation checks, parole checks, calling utility companies, tow requests, and outside agency requests.

ACCOMPLISHMENTS

Assisted in the hiring process of prospective dispatch candidates; participated in a presentation for new dispatcher orientation; proctored entry level dispatch tests; helped with oral interviews and Criticall testing. Completed numerous hours of POST certified training pertaining to the Public Safety Dispatcher position. Presented a power point slide show and lecture regarding dispatching and critical/crisis incidents to Las Positas College students. Member of the committee for orientation for entry level dispatchers. Assisted with decorations and logistics for the Livermore Police Department's annual Trick Or Treat Trail for the dispatch center. Conducted numerous sit alongs in dispatch with members of the community, Citizen Police Academy students, and new hire candidates who are interested in a career in dispatching. Taught and trained Citizen's Police Academy about dispatch including presenting a power point on the history of dispatch, types and calls for service, and answering any other questions that may arise. Recent board member for the bargaining unit of the Association of Livermore Employees. As a member of A.L.E. it has allowed the opportunity to learn more about the rules and regulations within the city, as well as the Livermore Police Department's Memorandum of Understanding.

Company NameSales Representative | City, State | January 2006 - January 2007

Bay Area Sales Representative for Crown Bolt, Inc. Distributed and maintained inventory, placed orders, and constructed store displays throughout Home Depot stores.

Company NameSales Representative | City, State | January 2005 - January 2006

Bay Area Sales Representative for Ook Picture Hangers. Distributed and maintained inventory, placed orders, and constructed store displays throughout Home Depot stores.

Company NameHead Cashier | City, State | January 2002 - January 2005

Managed front end cashiers and lot attendants. Responsible for making sure there was accurate coverage on the floor; assisted with creating lunch and break schedules and helped cover those breaks when needed. Provided one on one training with cashiers on daily procedures and how to work the register. Allocated cashiers to registers where needed; helped by expediting price checks, approving transactions and markdowns, and handled any customer issues or complaints. Maintained cash flow and nightly till count of all registers throughout the store. Processed Checkout and Return transactions. Reported directly to the Front End Manager.

Education
Associate of ScienceNatural ScienceDiablo Valley CollegeCity, State | 2014
  • Coursework in Administration of Justice, Psychology, and Biology
  • General Education
General EducationOhlone CollegeCity, State
  • Administration of Justice Courses including Skills and Knowledge and Advance Officer Training
  • Coursework in Respiratory Therapy
  • General Education
Certifications

FEMA IS-00700.b Certificate- An Introduction to the National Incident Management System (Completed 2018)

FEMA IS-00100.c Certificate- Introduction to Incident Command System, ICS-100 (Completed 2018)

Adult and Pediatric First Aid/CPR/AED ( Issued 07/2017- Expires 07/2019)

POST Advanced Public Safety Dispatcher Certificate (Completed 2017)

POST Intermediate Public Safety Dispatcher Certificate (Completed 2017)

Associates of Science Degree in Natural Science (Completed 2014)

POST Basic Public Safety Dispatcher Certificate (Completed 2008)

High School Diploma ( Graduated 2001)

POST CERTIFIED TRAINING
  • Sovereign Citizen Extremists; Next Generation 911 (Completed 2019)
  • Tactical Dispatching; Trauma Exposure and Management (Completed 2018)
  • Leadership and Accountability; Crisis Negotiations; Tactical Dispatch Basic Concepts (Completed 2017)
  • Dispatcher Role in Mass Casualty Incidents; Dispatcher Bullying; Developmentally Disabled/ Mental Illness; Crisis Negotiations (Completed 2016)
  • High Risk Events (Completed 2015)
  • Interpersonal Skills/ Career Survival; Crisis Intervention (Completed 2014)
  • Stress Management (Completed 2013)
  • Crisis Communication; Professional Challenges; Cultural Competency; Meeting Ethical Challenges; Mental Illness (Completed 2011)
  • Officer Safety/ Field Tactics; Racial Profiling; Cultural Competency (Completed 2010)
  • Active Shooter Situations; Officer Safety/ Field Tactics (Completed 2009)
  • Cultural Diversity- Tools for Tolerance; Public Safety Dispatcher- Basic (Completed 2008)
  • Terrorist Weapons of Mass Destruction/ Hostage Negotiations; Communication: Keeping Your Edge (Completed 2007)
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Resume Overview

School Attended

  • Diablo Valley College
  • Ohlone College

Job Titles Held:

  • Public Safety Dispatcher
  • Sales Representative
  • Head Cashier

Degrees

  • Associate of Science Natural Science
    General Education

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