public affairs officer resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Accomplished Air Force Public Affairs Officer and Digital Warfighter with a current Top Secret/SCI Clearance offering expertise in leadership, managing digital systems, and public relations. Driven technical expert dedicated to improving team performance by designing and acquiring tools for conducting day-to-day operations, and providing computer support.


- Self-taught Palantir Technologies "forward-deployed engineer." Produced Foundry applications to deliver the NORAD and U.S. Northern Command Public Affairs office digital transformation. Revolutionized daily news aggregating document production required by the 4-star General, saving over 120 work hours annually.

- Developed modern task and personnel tracking application on classified and unclassified networks, creating a user-friendly database and establishing unprecedented digital record continuity.

- Promoted two international Arctic military exercises to over 10 million people by coordinating general officer and operator interviews across Alaska, resulting in national media coverage, earning a Joint Service Achievement Medal.


- Authored FAQs to aid user self-help capability

- Trusted custodian of sensitive information

- Microsoft O365 Application Expertise

- Isolates and analyzes problems

- Customer Service Skills

- Verbal and Written Communication

- Public Relations Strategies

- Social Media Proficiency

- Crisis Communication

- Brand Management

Public Affairs Officer, 09/2020 to Current
New York UniversityBrooklyn, NY,

- Supported homeland defense advocacy by planning and executing Public Affairs activities in support of the NORAD and USNORTHCOM Commander's communication objectives.

- Communicated with national and international media to address queries and optimize press coverage of several operations and events

- Planned and executed targeted social media campaigns to raise awareness of command missions.

- Produced new personnel, task, and record keeping systems on Microsoft SharePoint and Palantir.

- Published fact sheets to provide media organizations with correct information for reporting.

- Developed, implemented, and maintained documented procedures, plans, and records.

Social Media Manager, 09/2020 to 01/2022
ChainalysisRemote, OR,

- Strategized and executed two seasons of the Department of Defense's largest outreach program, NORAD Tracks Santa, social media campaigns across Facebook, Twitter, Instagram and Youtube accounts totaling over 2.5 million followers.

- Conducted over 30 radio, television, and podcast interviews to promote the program with national and international outlets including a feature on CBNC's Squawk Box.

- Published over 400 graphics feeding a robust social media schedule reaching over 33 million accounts and increased account followers by 600,000.

- Authored Social Media Practices handbook to train 20 volunteers to support social media operations, responding to over 3,500 direct messages and comments.

- Performed and delivered 80 radio announcement recordings for "Santa's Journey" updates broadcast on over 200 radio stations.

Media Operations Chief, 09/2018 to 09/2020
20th Fighter Wing, Shaw Air Force BaseCity, STATE,

- Supervised and coordinated work of journalists, video producers, social media managers, and customer service staff driving military public affairs mission.

- Organized training objectives and deadlines to ensure staff maintained qualification during COVID-19 operational pause.

- Led organization website update ensuring digital accessibility to meet all Americans with Disability Act standards.

- Resumed dormant inspection program, achieving 100% compliance with OSHA and Air Force standards across 7 assessed work centers' procedures.

- Supported 4-star General's visit with regional community leaders maintaining positive relationships with influential stakeholders and local defense advocates.

Certifications (In-Progress)

-Google IT Support

Projected Completion 1 Sep 23

-ACI Learning Hub Computer User Support Specialist Training

Certification prep for Comp/TIA A+, Comp/TIA Network+, Comp/TIA Security+, ITIL 4 Foundation

Projected Completion 1 Sep 23

Education and Training
: Public Affairs Qualification Course, Expected in 03/2019 to Defense Information School - Fort George G Meade, MD,
: Officer Training School, Expected in 11/2017 to Air University - Montgomery, AL
Bachelor's Degree: Mass Communication/Media, Expected in 12/2015 to Southern Illinois University Edwardsville - Edwardsville, IL,

Johnetta Haley Scholarship Recipient

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Resume Overview

School Attended

  • Defense Information School
  • Air University
  • Southern Illinois University Edwardsville

Job Titles Held:

  • Public Affairs Officer
  • Social Media Manager
  • Media Operations Chief


  • Bachelor's Degree

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