Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable employee with excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Complaint resolution
  • Creative problem solving
  • Professional telephone demeanor
  • Good listening skills
  • Service standard compliance
  • Data Entry
  • Adaptable and Flexible
  • Evaluating Quality of Care
  • Data Compilation and Analysis
  • Verbal and Written Communication
  • Attention to Detail
  • Detail-Oriented
  • Problem Solving
  • Administrative Tasks
  • Collaboration and Teamwork
Work History
10/2022 to Current
Staffing Assistant Suburban Propane Key Largo, FL,
  • Tracked various statistics and kept detailed records to support human resources department.
  • Compiled employee records from individual departments to maintain central files.
  • Assigned work activities for staff related to employment, compensation, labor relations and employee relations.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
06/2021 to Current
Patient Access Specialist Hca West Valley City, UT,
  • Prepared admissions charts and scanned records.
  • Answered multi-line telephone system, provided information and directed calls.
  • Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Issued receipts and completed cash balance sheets in specified areas.
  • Assisted with office procedures by monitoring patient flow, performing telephone screening
  • Utilized audits and controls to accurately manage cash.
  • Logged patient information and recorded results into system.
  • Documented work in hospital system and updated patients' charts with orders and observations.
10/2000 to 03/2022
Customer Service Team Leader Delta Airlines City, STATE,
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
  • Generated new and repeat sales by offering timely product, service and technical information.
  • Resolved complaints efficiently to satisfy customers and encourage future transactions.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Provided information regarding charge accounts and loyalty programs.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
08/2020 to 05/2021
After School Assistant Coodintor Fayette Community Hospital City, STATE,
  • Supported student learning objectives through personalized and small group assistance.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Organized activities to promote students' social, physical and emotional development.
  • Maintained safety and security of all youth under care.
  • Relieved classroom teacher during breaks and maintained order and structure in classroom.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Attended staff training sessions, meetings and programs sponsored by school and district.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
Expected in 05/1980
High School Diploma:
Clayton College And State University - Morrow, GA
  • Majored in Business Management
  • Minored in Nursing Adminstration

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School Attended

  • Clayton College And State University

Job Titles Held:

  • Staffing Assistant
  • Patient Access Specialist
  • Customer Service Team Leader
  • After School Assistant Coodintor


  • High School Diploma

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