PSR Resume Example SYNERGY GLOBAL FOR QUEST DIAGNOSTICS

PSR

Summary

Supportive Patient Service Representative with 7+ years of experience. Dedicated to efficient office administration and comprehensive assistance. Adept at scheduling and patient education. Motivated to support patient medical needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality.

Skills

Greet and log in patients arriving at office or clinic.
Schedule appointments for patients.
Billing
Draw
Diagnosis
Direction
Forms
General office duties
Drawing

Insurance
Materials
Office
Neat
Nursing
Policies
Fluent Spanish
Statistics
Appointment confirmation

Experience

PSR
Florida City, FLSYNERGY GLOBAL FOR QUEST DIAGNOSTICS/Jul 2020 to Current

Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Checked daily appointments and verified insurance.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Utilized customer service skills and detailed system knowledge to support patients need.
Documented and managed patient information using Quanun.
Answered patient questions and fielded complaints.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Laboratory Assistant
Cape Coral, FLCape Coral Hospital/Mar 2019 to Jun 2020

Maintained detailed logs of all experiments and relevant data and updated databases with new information.
Monitored lab supplies and proactively replenished for convenience and availability.
Performed diverse functions using computer-interfaced equipment, robotics and high-technology industrial applications.
Isolated, identified and prepared specimens for examination.
Adhered to all laboratory requirements and enforced compliance with regulations.
Sanitized workstations and instruments to avoid cross-contamination.
Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
Verified collection orders and communicated discrepancies to nurses.
Collected, labeled and stored lab samples according to laboratory specifications.

NURSING ASSISTANT
Miami, FLThe Palace at Kendall/Feb 2015 to Feb 2019

Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Managed supplies and restocked inventory to promote optimal availability for patient care.
Assessed vitals and noted medical information to report changes to nursing staff and physicians.
Maintained sanitary conditions by providing immediate wound care and dressing changes.
Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
Engaged with patient family and friends to provide courteous, efficient visit experience.

MEDICAL ASSISTANT/PHLEBOTOMIST
Miami, FLFlorida Family Clinic, LLC/Dec 2013 to Feb 2015

Assist nurses or physicians in the operation of medical equipment or provision of patient care.
Clean and sanitize patient rooms, examination rooms, or other patient areas.
Collect specimens, such as urine, feces, or sputum.
Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.
Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
Record height or weight of patients.
Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
Explain medical instructions to patients or family members.
Record patients' medical history, vital statistics, or information such as test results in medical records.
Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
Interview patients to obtain medical information and measure their vital signs, weight, and height.
Clean and sterilize instruments and dispose of contaminated supplies.
Show patients to examination rooms and prepare them for the physician.
Explain treatment procedures, medications, diets, or physicians' instructions to patients.
Help physicians examine and treat patients, handing them instruments or materials or removing sutures.
Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
Operate electrocardiogram (EKG), or other equipment to administer routine diagnostic tests.

Education and Training

Fluent Spanish Organization Costumer Service ADDITIONALSKILLS Phlebotomist Course Certificate EKG Course Certificate

Accomplishments

Detail-oriented professional with 7+ years of experience and a proven knowledge of clinical services, customer service, and patient relations.
Aiming to leverage my skills to successfully fill the open position at your company.

Certifications

MARTINEZ COMANDANCIA DE LA PLATA Havana, Cuba High School Diploma (Jun 2005)

Resume Overview

Companies Worked For:

SYNERGY GLOBAL FOR QUEST DIAGNOSTICS
Cape Coral Hospital
The Palace at Kendall
Florida Family Clinic, LLC

Job Titles Held:

PSR
Laboratory Assistant
NURSING ASSISTANT
MEDICAL ASSISTANT/PHLEBOTOMIST

Degrees

Fluent Spanish Organization Costumer Service ADDITIONALSKILLS Phlebotomist Course Certificate EKG Course Certificate

PSR Resume Example

Resume Score: 80%

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