psr resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

  • Customer service
  • Order accuracy
  • Safety focused
  • Gets tasks done in a timely manner
  • On time
  • Communication skills
  • Food preparation
  • Efficient under pressure
  • Good Telephone Etiquette
  • Attention to Detail
  • Active Listening
Work History
10/2021 to Current
PSR Intermountain Healthcare West Valley City, UT, Clarksville, TN
  • Built and maintained positive working relationships with patients and staff.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Investigated insurance claims denials and appeals.
  • Resolved billing inquiries and disputes in timely fashion.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Engaged with patients to provide critical information.
  • Schedule specialty medication delivery to patient's home or doctor's office
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Investigated and resolved accounting, service and delivery concerns.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promptly responded to inquiries and requests from prospective customers.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered prompt service to prioritize customer needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded proactively and positively to rapid change.
04/2014 to 09/2021
Deli Clerk The Turnip Truck Nashville, TN, Clarksville, TN
  • Publix super-markets
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
  • Opened new inventory and rotated stock by dates to maintain freshness
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats while accurately calculating prices
  • Learned deli clerk and management work tasks in order to provide skilled backup in diverse roles
  • Greeted customers at deli counter to fulfill requests and answer questions
  • Inspected equipment such as refrigerators and warming lamps every four hours to check compliance with safe operating levels
  • Delivered exemplary customer service to all guests, even in peak business periods to promote retention
  • Stored refrigerated and frozen items at correct temperatures to comply with food safety rules
  • Created appealing food arrangements for party trays and specialized orders
  • Maintained proper signage and pricing information for displays in cases and other customer-facing areas
  • Maintained clean, trash-free workspaces to maximize productivity and safety
  • Promoted new high-value food items by creating attractive displays in cases and other customer facing areas
  • Checked refrigerated and frozen cases on sales floor and restocked items when product levels were low
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes
  • Cleaned surfaces and equipment, removed trash and verified kitchen tools were in working order
  • Offered product samples to customers, generating additional sales through taste-testing
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements
  • Calculated total items needed to assemble party trays and placed orders for inventory
  • Kept work areas clean, neat and sanitized to prevent possible illness or injury among customers and co-workers
  • Ensured that refrigerated and frozen items were properly stored at the current temperatures to comply with food safety rules
  • Responded to telephone inquiries regarding available products and services and help customers make appropriate choices
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products
  • Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm
  • Listened carefully to customer instructions and prepared orders to their preferences
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to requests
  • Used downtime to prepare ingredients and restock supplies for expected busy periods
  • Cleaned and sanitized dishes and utensils consistently keeping adequate supplies on hand for expected customer loads
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures
  • Managed inventory by doing daily count of product and doing truck orders
  • Managed the store’s profit and loss report weekly for four years
  • Counted and submitted inventory numbers for all products for bi-monthly inventory counts
  • Stocked delivery orders efficiently and according to company standards
  • Did forecasting reports daily and weekly
  • Trained new employees to company and management standards
  • Proficient in working with an inventory system called ChainTrack
  • Inputted data from the profit and loss report to the weekly operating report
  • Managed all manual and automatic orders.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Prepared salads, soups and sandwiches for customers.
03/2011 to 04/2014
Carhop Server Carhop City, STATE, Clarksville, TN
  • Sonic drive-in
  • Answered quest questions and promoted special products
  • Completed company training program in record time
  • Consistently met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides
  • Handling purchases with cash, credit, and gift cards
  • Operated manual appliances to peel, slice, and trim food
  • Completed thorough washing and sanitizing of all dishes, glassware, and utensils after each use
  • Maintained clean, sanitized and well-organized food preparation zones
  • Double-checked order accuracy and food quality consistently
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
  • Effectively utilizing point of sales
  • Checked for completed orders for accuracy and bagged meals for easy carrying
  • Extensive communication with customers and co-workers
  • Took over 100s daily customer orders with 99.95% accuracy
  • Maintained professionalism while dealing with high order volumes and quality assurance
  • Cleaned bathrooms to company standards multiple times daily.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
Expected in 05/2009 to to
High School Diploma:
Northeast High School - Clarksville, TN
Expected in to to
Veterinary Technician :
Penn Foster College - Scottsdale, AZ

Veterinary Technician, Penn Foster. Currently working on degree and have completed one semester.

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Resume Overview

School Attended

  • Northeast High School
  • Penn Foster College

Job Titles Held:

  • PSR
  • Deli Clerk
  • Carhop Server


  • High School Diploma
  • Veterinary Technician

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