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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.

Supportive Patient Service Representative with 15 years of experience. Dedicated to smooth office administration and comprehensive assistance. Talented at scheduling and patient education.

Competent PSR offering 15 years of experience working with patients. Successful at helping office patients and callers, updating charts and handling bookkeeping needs. Conversational Spanish language skills. Focused Patient Service Representative with 15 years of experience supporting patients in healthcare settings. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through care and treatment process.

Motivated with background supporting patient medical needs by verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality.

Advanced abilities in healthcare billing and scheduling software. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills
  • Organizational skills
  • Fluent in Spanish
  • Maintenance & Repair
  • Communication
  • Team management
Experience
02/2012 to Current PSR Bend Memorial Clinic | Uniondale, NY,
  • Answered patient questions and fielded complaints to resolve issues.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Documented and managed patient information in computer system.
  • Ran credit card batches and balanced deposits on daily basis.
  • Referred patients to appropriate professionals and services.
  • Checked daily doctor schedules and verified insurance.
  • Scheduled patient appointment and procedures.
  • Answered telephone calls per day to schedule appointments and answer patient questions.
  • Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
01/1995 to 05/2001 PSR Bend Memorial Clinic | Westfield, NJ,
  • Answered patient questions and fielded complaints to resolve issues.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Documented and managed patient information in computer system.
  • Ran credit card batches and balanced deposits on daily basis.
  • Referred patients to appropriate professionals and services.
  • Checked daily doctor schedules and verified insurance.
  • Scheduled patient appointment and procedures.
  • Supervised team of representatives by monitoring patient satisfaction, assessing performance and resolving complaints.
  • Checked claims for errors, corrected issues and mailed out updated documents.
  • Generated reports and statements each month to review outstanding balances and identify accounts in need of collection processing.
  • Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
  • Organized and maintained patient charts with proper classification and filing systems.
  • Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
  • Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
  • Coordinated billing activities on behalf of providers, including coordinating insurance authorizations, collecting co-payments and resolving discrepancies.
052001 to 012012 Machine Operator Lsi Industries | Cincinnati, OH,
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
  • Lubricated parts and performed minor maintenance to improve machine function.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date.
  • Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
  • Operated and inspect products after production completion.
  • Calibrated machinery to optimize performance according to prescribed standards and specific project needs.
  • Troubleshot and repaired machines to increase productivity and decrease spending.
  • Maintained work environments safe and efficient at all times.
  • Supervised equipment upgrades and modifications.
Education and Training
Expected in 05/1990 Accounting And Secretary | Secretary Colegio Guadalupe Victoria, Mexico, GPA:
Expected in 06/2000 High School Diploma | Adult Education Services, Ogden, GPA:
Languages
Spanish:
Professional
Negotiated:
English:
Professional
Negotiated:

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Resume Overview

School Attended

  • Colegio Guadalupe Victoria
  • Adult Education Services

Job Titles Held:

  • PSR
  • PSR
  • Machine Operator

Degrees

  • Accounting And Secretary
  • High School Diploma

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