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psr resume example with 15 years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Focused Patient Service Representative with 15+ years of experience supporting patients in healthcare settings. I am knowledgeable in supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents with an upbeat mentality.

Skills
  • Computer skills
  • Clerical
  • People skills
  • Basic math
  • Organizational skills
  • Flexible
  • Reliable and trustworthy
Experience
09/2020 to Current PSR Bend Memorial Clinic | Randolph, NJ,
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Checked daily doctor schedules and verified insurance.
  • Scheduled patient appointment and procedures.
  • Documented and managed patient information in computer system.
  • Ran credit card batches and balanced deposits on daily basis.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Explained policies, procedures and services to patients.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
  • Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
06/2009 to 03/2020 PSR/Xray Technologist/Referral Specialist Coweta Medical Group | City, STATE,
  • Interviewed patients to obtain medical histories, accurately documenting information.
  • Maintained highest levels of quality, safety and patient confidentiality by following hospital and regulatory guidelines when collecting patient information and conducting imaging procedures.
  • Reduced patients' anxiety and enhanced cooperation by educating on procedure details, instructions and expectations.
  • Captured and developed images following physicians' orders allowing proper diagnosis and treatment.
  • Reduced exposure to radiation using beam-restrictive devices and patient shielding techniques.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Documented and managed patient information in computer system.
  • Ran credit card batches and balanced deposits on daily basis.
  • Referred patients to appropriate professionals and services.
  • Checked daily doctor schedules and verified insurance.
  • Scheduled patient appointment and procedures.
  • Generated reports and statements each month to review outstanding balances and identify accounts in need of collection processing.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Explained policies, procedures and services to patients.
  • Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
  • Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
  • Helped patients obtain health care services by setting up referrals.
  • Verified documents and associated records to catch and resolve discrepancies.
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Reviewed demographic, clinical and insurance information before sending to referred specialists.
  • Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
  • Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
  • Answered questions and resolved concerns raised by both patients and specialists.
03/2006 to 05/2009 Xray Technologist/Back Office Assistant Urgent Care Of Green Country | City, STATE,
  • Interviewed patients to obtain medical histories, accurately documenting information.
  • Maintained highest levels of quality, safety and patient confidentiality by following hospital and regulatory guidelines when collecting patient information and conducting imaging procedures.
  • Reduced patients' anxiety and enhanced cooperation by educating on procedure details, instructions and expectations.
  • Captured and developed images following physicians' orders allowing proper diagnosis and treatment.
  • Reviewed diagnostic image quality and filed diagnostic images in appropriate patient records.
  • Reduced exposure to radiation using beam-restrictive devices and patient shielding techniques.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Contributed to office operations by triaging patients by severity of medical complaint.
Education and Training
Expected in 06/2003 Associate of Science | Xray Technology Tulsa Community College, Tulsa, OK GPA:

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Resume Overview

School Attended

  • Tulsa Community College

Job Titles Held:

  • PSR
  • PSR/Xray Technologist/Referral Specialist
  • Xray Technologist/Back Office Assistant

Degrees

  • Associate of Science

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