Focused Patient Service Representative with 15+ years of experience supporting patients in healthcare settings. I am knowledgeable in supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents with an upbeat mentality.
Skills
Computer skills
Clerical
People skills
Basic math
Organizational skills
Flexible
Reliable and trustworthy
Education and Training
Tulsa Community CollegeTulsa, OKExpected in 06/2003 – –Associate of Science:Xray Technology - GPA:
Experience
Bend Memorial Clinic - PSR Randolph, NJ, 09/2020 - Current
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Coordinated with patients and healthcare professionals to meet patient needs.
Checked daily doctor schedules and verified insurance.
Scheduled patient appointment and procedures.
Documented and managed patient information in computer system.
Ran credit card batches and balanced deposits on daily basis.
Supported hospital and clinic operations using customer service skills and detailed system knowledge.
Explained policies, procedures and services to patients.
Received patient inquiries or complaints and directed to appropriate medical staff members.
Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
Coweta Medical Group - PSR/Xray Technologist/Referral Specialist City, STATE, 06/2009 - 03/2020
Interviewed patients to obtain medical histories, accurately documenting information.
Maintained highest levels of quality, safety and patient confidentiality by following hospital and regulatory guidelines when collecting patient information and conducting imaging procedures.
Reduced patients' anxiety and enhanced cooperation by educating on procedure details, instructions and expectations.
Captured and developed images following physicians' orders allowing proper diagnosis and treatment.
Reduced exposure to radiation using beam-restrictive devices and patient shielding techniques.
Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Coordinated with patients and healthcare professionals to meet patient needs.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Supported hospital and clinic operations using customer service skills and detailed system knowledge.
Documented and managed patient information in computer system.
Ran credit card batches and balanced deposits on daily basis.
Referred patients to appropriate professionals and services.
Checked daily doctor schedules and verified insurance.
Scheduled patient appointment and procedures.
Generated reports and statements each month to review outstanding balances and identify accounts in need of collection processing.
Received patient inquiries or complaints and directed to appropriate medical staff members.
Explained policies, procedures and services to patients.
Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
Helped patients obtain health care services by setting up referrals.
Verified documents and associated records to catch and resolve discrepancies.
Scheduled patients according to availability, urgency and insurance authorization guidelines.
Reviewed demographic, clinical and insurance information before sending to referred specialists.
Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
Answered questions and resolved concerns raised by both patients and specialists.
Urgent Care Of Green Country - Xray Technologist/Back Office Assistant City, STATE, 03/2006 - 05/2009
Interviewed patients to obtain medical histories, accurately documenting information.
Maintained highest levels of quality, safety and patient confidentiality by following hospital and regulatory guidelines when collecting patient information and conducting imaging procedures.
Reduced patients' anxiety and enhanced cooperation by educating on procedure details, instructions and expectations.
Captured and developed images following physicians' orders allowing proper diagnosis and treatment.
Reviewed diagnostic image quality and filed diagnostic images in appropriate patient records.
Reduced exposure to radiation using beam-restrictive devices and patient shielding techniques.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Scheduled appointments for patients via phone and in person.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Educated patients about medications, procedures and physician's instructions.
Organized charts, documents and supplies to maintain team productivity.
Contacted pharmacies to submit and refill patients' prescriptions.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Contributed to office operations by triaging patients by severity of medical complaint.
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