Psm Service Provider Data Center Operator resume example with 16+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary
To secure an Information Technology position through analytical and technical skills while acquiring new skills within the changing technology.
Core Qualifications
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
04/2014 to 03/2015
PSM Service Provider/Data Center Operator American Eagle Annapolis, MD,
  • Ensure all evidence repositories activities are done in a timely manner, and contact vendor team about any issues.
  • Provide timely communication to Team Leader and Management on any unaccounted for media using the IBM eTOC software.
  • Communicate and oversee vendor team on a regular basis to ensure issues and concerns are addressed and closed quickly.
  • Provide accurate and timely responses to all audit data requests by following the company Standard Operating Procedure.
  • Oversee and interact with tape operational staff (i.e.
  • vendors/ IBM/Iron Mountain) to ensure work instructions are accurate, well understood and being followed by tape operations team.
  • Identify and implement innovative ways to increase security of PSM hardware and media by following the company standard procedure.
  • Commit to supporting efforts to ensure account documentation is accurate, current and stored in the appropriate repository (PSM Document Library, Account Profile Hub and Evidence Repository).
  • Meet or exceed our targets in Service Delivery quality and customer satisfaction.
11/2009 to 03/2014
Data Center Operator Fannie Mae City, STATE,
  • Maintains operations by monitoring error and stoppage messages; observing peripheral equipment; entering commands to correct errors and stoppages; reloading paper; making adjustments in process; notifying supervisor for additional resources.
  • Provide documentation or reports of operations during a shift, a workday, or some other specified period.
  • Communicate with developers and analysts of business unit staff about the jobs or production runs daily.
  • Monitor supplies and equipment necessary to ensure continuous operations.
  • Contact vendors to research new products and pricing, coordinate delivery and installation of software, hardware, and network components.
  • Maintain the proper inventory level of computer supplies; this includes updating inventory control sheets, ordering supplies, and getting emergency supplies from the storage room.
01/2007 to 10/2009
Lead Computer Operator Children's National Medical Center Silver Spring , ,
  • Perform daily, weekly and emergency backup procedures and ensure their accuracy using IBM Tivoli software.
  • Perform file application and system recovery when needed.
  • Responsible for maintaining and upgrading the backup and recovery application and its associated database.
  • Develop and maintain all backup and recovery tools.
  • Send tapes media offsite on a timely manner and according to schedule policies using the outside vendor (Iron Mountain) database system.
  • Maintain integrity of all data in the system by monitoring daily system activities using CA Unicenter NSM software.
  • Monitor different types of operating systems that are running at the Network Operating Center, such as Window and Unix servers.
  • Ensures maintenance of equipment and workspace.
  • Perform required cleaning/vacuuming of equipment and preventive maintenance procedures.
  • In general, ensure that the environment and equipment are clean and secure.
  • Run hourly checklists of all the servers at NOC for any unusual activities using BMC health monitoring system.
  • Prepare equipment for operations by accessing software in computer; loading paper into printers and plotters; preparing for output.
  • Maintain a variety of documentation, including operations procedures, tape libraries, and error logs.
10/1998 to 12/2006
Legato Backup and Systems Operator American Society Of Civil Engineers City, STATE,
  • Process daily, weekly, monthly, and yearly jobs and reports.
  • Maintain integrity of all data in the system by monitoring daily system activities.
  • Inform appropriate persons regarding software and any hardware problems.
  • Assist micro-group in installation of hardware and software for Windows and Unix Server.
  • Process, print and reprint reports upon request.
  • I perform all the electronic processing.
  • Monitor Sun Solaris Servers.
  • Operate DEC Alpha and Solaris Unix computers.
  • Restore files for users and programming staff as needed.
  • In charge of the distribution of computer laptops through the company inventory database.
  • Run and rerun specific programs needed to complete the monthly serving for Civil Engineer magazines and journals.
  • Update Solaris operating system, patches, Group1 database, Legato backup software (Networker) with the new version.
  • Send backup tapes offsite according to schedule policies.
Expected in
A.A.S: Data Processing/Computer Information Systems
Queensborough Community College - Bayside, NY
Data Processing/Computer Information Systems
Expected in
Certificate in Local Area Network Administration:
New York University - New York, NY
Professional Affiliations
backup, Civil Engineer, CA, hardware, customer satisfaction, database, DEC Alpha, Delivery, documentation, Hub, IBM, inventory, inventory control, Local Area Network, laptops, Team Leader, Legato, Windows, Window, Network, operating systems, operating system, plotters, policies, pricing, printers, research new products, programming, quality, Servers, Sun Solaris, Solaris, supervisor, Tivoli, Unix, Unix servers, upgrading

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Resume Overview

School Attended

  • Queensborough Community College
  • New York University

Job Titles Held:

  • PSM Service Provider/Data Center Operator
  • Data Center Operator
  • Lead Computer Operator
  • Legato Backup and Systems Operator


  • A.A.S
  • Certificate in Local Area Network Administration

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