Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Postal law proficiency
Handling and sorting mail
Federal guideline proficiency
Team Leadership
Problem-solving skills
Loading and unloading
Sorting procedures
International shipments
Documentation
Bulk mailing
Conflict resolution skills
Inmate behavior modification tactics
Search and Seizure Procedures
Safety and Security Enforcement
Restraint Techniques
Correctional Facility Procedures
Strong Interpersonal Skills
Customer service
Process improvement
Supervision
Work History
01/2020 to 03/2020
PSE ClerkMinnehaha County – Sioux Falls, SD,
Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Weighed letters and packages and calculated costs based on classification, weight and destination.
Used automated mail processing equipment to sort and collate mail.
Provided service and sales to walk-in customers.
01/2019 to 07/2019
Correctional OfficerBest Buy – Hot Springs, AR,
Directed activities of inmate crews working on maintenance, operations, farming and construction projects.
Supervised and directed juvenile movement during various activities on and off campus.
Restrained juvenile inmates when disturbances required physical intervention.
Completed dorm sanitation and maintenance checks and reported results to management.
Maintained custody and control of 120 inmates housed in Normal security unit.
Established positive working relationships and maintained boundaries with resident offenders.
Oversaw 180 juveniles in correctional residential facility setting.
Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
Received and inspected mail, property and funds from visitors on behalf of designated inmates.
Made rounds at specified intervals and conducted head counts and roll calls.
Searched building and grounds, living quarters and work areas for contraband.
Tracked inmates through head counts, visitor logs and scheduled activities.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
Issued cleaning supplies, comfort items, laundry and all basic meals.
Supervised inmates clearing debris from roadways and drains.
Notified victims of upcoming inmate releases.
Determined and assigned inmates to appropriate housing.
Completed intake paperwork, fingerprints and searches.
Conducted routine and emergency head counts.
Prepared, processed and maintained forms, reports, logs, records and activity journals.
02/2018 to 04/2019
Customer Service CashierMississippi Market Natural Foods Co-Op – Saint Paul, MN,
Monitored self-checkout systems and provided assistance or intervention where required.
Maintained current knowledge of store promotions and highlighted sales to customers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Counted cash in register drawer at beginning and end of shift.
Requested official identification for Tobacco, Alcohol,Medicine purchases and verified details, consistently meeting strict legal standards of underage sales.
Educated customers on promotions to enhance sales.
Maintained reports of transactions and greeted customers when entering and leaving establishment.
Handled approximately Hundreds of daily credit and cash transactions for customers with accuracy and speed.
Maintained customer satisfaction while handling product returns quickly and professionally.
Counted money in drawers at beginning and end of each shift.
Used POS system to enter orders, process payments, and issue receipts.
03/2015 to 11/2017
Deli ClerkPublix Super Markets – City, STATE,
Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Greeted customers at deli counter to fulfill requests and answer questions.
Used downtimes to prepare ingredients and restock supplies for expected busy periods.
Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Education
Expected in 06/2015
High School Diploma: Gainesville High School - Gainesville, FL GPA:
Expected in 04/2020
Certificate: Medication Technician Elite Medical Academy - Orlando, FL, GPA:
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