Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Postal law proficiency
  • Handling and sorting mail
  • Federal guideline proficiency
  • Team Leadership
  • Problem-solving skills
  • Loading and unloading
  • Sorting procedures
  • International shipments
  • Documentation
  • Bulk mailing
  • Conflict resolution skills
  • Inmate behavior modification tactics
  • Search and Seizure Procedures
  • Safety and Security Enforcement
  • Restraint Techniques
  • Correctional Facility Procedures
  • Strong Interpersonal Skills
  • Customer service
  • Process improvement
  • Supervision
Work History
01/2020 to 03/2020
PSE Clerk Minnehaha County Sioux Falls, SD,
  • Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Weighed letters and packages and calculated costs based on classification, weight and destination.
  • Used automated mail processing equipment to sort and collate mail.
  • Provided service and sales to walk-in customers.
01/2019 to 07/2019
Correctional Officer Best Buy Hot Springs, AR,
  • Directed activities of inmate crews working on maintenance, operations, farming and construction projects.
  • Supervised and directed juvenile movement during various activities on and off campus.
  • Restrained juvenile inmates when disturbances required physical intervention.
  • Completed dorm sanitation and maintenance checks and reported results to management.
  • Maintained custody and control of 120 inmates housed in Normal security unit.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Oversaw 180 juveniles in correctional residential facility setting.
  • Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Searched building and grounds, living quarters and work areas for contraband.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Issued cleaning supplies, comfort items, laundry and all basic meals.
  • Supervised inmates clearing debris from roadways and drains.
  • Notified victims of upcoming inmate releases.
  • Determined and assigned inmates to appropriate housing.
  • Completed intake paperwork, fingerprints and searches.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
02/2018 to 04/2019
Customer Service Cashier Mississippi Market Natural Foods Co-Op Saint Paul, MN,
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Requested official identification for Tobacco, Alcohol,Medicine purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Educated customers on promotions to enhance sales.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Handled approximately Hundreds of daily credit and cash transactions for customers with accuracy and speed.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Counted money in drawers at beginning and end of each shift.
  • Used POS system to enter orders, process payments, and issue receipts.
03/2015 to 11/2017
Deli Clerk Publix Super Markets City, STATE,
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Greeted customers at deli counter to fulfill requests and answer questions.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Expected in 06/2015
High School Diploma:
Gainesville High School - Gainesville, FL
Expected in 04/2020
Certificate: Medication Technician
Elite Medical Academy - Orlando, FL,

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Resume Overview

School Attended

  • Gainesville High School
  • Elite Medical Academy

Job Titles Held:

  • PSE Clerk
  • Correctional Officer
  • Customer Service Cashier
  • Deli Clerk


  • High School Diploma
  • Certificate

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