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PSE Clerk Resume Example

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PSE CLERK
Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Service-oriented
  • Postal service and product expertise
  • Retail sales
  • Strong organization skills
  • Team collaboration
  • Time management
  • Inventory control
  • Computer savvy
  • Equipment operation
  • Staff development
  • Regulatory compliance
Experience
USPS | Gainesville, FLPSE Clerk01/2020 - 03/2020
  • Obtained signatures from recipients to release registered and special delivery parcels.
  • Placed mail into appropriate PO boxes.
  • Assisted customers in receiving oversized parcels by carrying items inside.
  • Operated mail processing equipment and manually sorted mail.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
  • Weighed parcels, calculating costs based on type, total weight, and final destination.
  • Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
  • Improved customer satisfaction by planning more effective routes and updating service standards.
  • Utilized factors such as package shape and final destination to sort into correct bins for delivery.
  • Help customers fill out change of address forms and reports for lost or stolen mail.
Lowell Correctional Institute | Ocala, FLCorrectional Officer01/2019 - 07/2019
  • Directed activities of inmate crews working on maintenance, operations, farming and construction projects.
  • Supervised and directed juvenile movement during various activities on and off campus.
  • Restrained juvenile inmates when disturbances required physical intervention.
  • Maintained custody and control of 120 inmates housed in Normal security unit.
  • Oversaw 180 juveniles in correctional residential facility setting.
  • Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Searched building and grounds, living quarters and work areas for contraband.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Issued cleaning supplies, comfort items, laundry and all basic meals.
Walmart | Gainesville, FLCustomer Service Cashier02/2018 - 04/2019
  • Redeemed coupons and cross-sold products.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Operated cash register by swiping barcoded items across electronic scanner to record price and collect payment.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Greeted customers warmly and responded to requests for information.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
Publix Super Markets | Gainesville, FLDeli Clerk03/2015 - 11/2017
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Distributed new item samples to customers in order to provide
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
  • Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
Education and Training
Gainesville High School | Gainesville, FLHigh School Diploma2015
Elite Medical AcademyMedication Technician2020

20 hours completed

Learning to administer medication

Medical terminology

Applying and measuring a patients tedhose

Applying oxygen via nasal

Learning to check blood sugar levels correctly and efficiently

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Resume Overview

Companies Worked For:

  • USPS
  • Lowell Correctional Institute
  • Walmart
  • Publix Super Markets

School Attended

  • Gainesville High School
  • Elite Medical Academy

Job Titles Held:

  • PSE Clerk
  • Correctional Officer
  • Customer Service Cashier
  • Deli Clerk

Degrees

  • High School Diploma
    Medication Technician

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