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provider support agent resume example with 2+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Experienced support team member with an earnest and upbeat nature. Detail-oriented and organized multitasker with good communication strengths and demonstrated talent for handling dynamic and demanding needs. Competent in supporting top Dermatology Medical Providers and providing upmost care to their patients.

Skills
  • Failure resolution
  • High-energy attitude
  • Conflict mediation
  • Inbound and Outbound Calling
  • PPE use
  • Fluent in Spanish
  • Multitasking
  • Communication
  • Collaboration
  • Organizational skills
  • Leadership
  • Reliable and trustworthy
  • First Aid/CPR
  • Flexible
  • Work ethic
Experience
10/2021 to Current Provider Support Agent Shore Medical Center | Somers Point, NJ,
  • Ordered laboratory testing, physical assessments and specialist consults to help diagnose and treat patients.
  • Patiently explained skin cancer results and the recommended treatment procedures such as Mohs surgeries and excisions.
  • Prescribed therapies and medications under direction of physician to ameliorate symptoms and treat underlying conditions.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and deliver upmost care for patients.
08/2021 to Current Surgical Medical Assistant Southern California University Of Health Sciences | Whittier, CA,
  • Educated patients about medications, procedures and physician's instructions.
  • Prepared patients for examinations, taking vital signs and updating medical histories.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Sterilized medical equipment after each procedure.
  • Set up equipment, tools and supplies for procedures and organize instruments as directed for surgeons
  • Communicated with professionalism and compassion when interacting with surgical team and patients.
  • Provided surgical support to help Mohs surgeon execute safe operations and procedures resulting in positive patient outcomes.
  • Performed pre-operative and post-operative examinations to check patients' vitals and health status.
  • Exhibited confidence to work extremely well under pressure and with variety of physicians of different temperaments.
09/2020 to Current Medical Assistant New Jersey Institute Of Technology | Newark, NJ,
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
02/2020 to 05/2020 Research Assistant University Of Kentucky | Lexington, KY,
  • Reviewed literature to remain current with new procedures and apply learnings to related research.
  • Shared research findings through publications and presentations
  • Conducted experiments and maintained detailed records of experiments and outcomes.
  • Ordered supplies, stocked work areas and prepared materials for research purposes.
  • Managed laboratory personnel and monitored team performance and work quality.
08/2019 to 05/2020 House Director Cibola General Hospital | Grants, NM,
  • Developed and deepened relationships with residents and fellow staff.
  • Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
  • Interfaced with residents to address and resolve complaints or grievances.
  • Led meetings every month to receive resident concerns and educate on changes to policies and procedures.
  • Improved operations by working with outside vendors.
  • Completed basic administrative work and managed household accounts.
  • Completed purchases and errands for sorority events.
Dec2018 to Sep2019 Phlebotomist Carle Hospital | City, STATE,
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Verified collection orders and communicated discrepancies to nurses.
  • Transported specimens following established protocol for temperature and light.
  • Utilized calm and friendly demeanor to increase patient comfort and alleviate anxiety.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Interviewed patients to verify test requisitions and patient identity.
Education and Training
Expected in 05/2021 to to Master of Science | Food Science And Human Nutrition University of Illinois At Urbana Champaign, Champaign, GPA:
Expected in 05/2019 to to Bachelor of Science | Molecular And Cellular Biology University of Illinois At Urbana Champaign, Champaign, GPA:

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Resume Overview

School Attended

  • University of Illinois At Urbana Champaign
  • University of Illinois At Urbana Champaign

Job Titles Held:

  • Provider Support Agent
  • Surgical Medical Assistant
  • Medical Assistant
  • Research Assistant
  • House Director
  • Phlebotomist

Degrees

  • Master of Science
  • Bachelor of Science

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