Astute Clerk offers 10 years of success in customer services within fast-paced, high-volume settings. Successful in handling customers payments, concerns or advice in regards to their property issues. Previous experience in retail. Working to have best outcome for company and customers.
Skills
Outgoing Mail Preparation
Flexible and Adaptable
Reliable and Punctual
Materials Organization
Attention to Detail
Record Sorting and Filing
Multitasking and Prioritization
Self-Motivated
Team Collaboration
Data Recording
Data Gathering
Verbal and Written Communication
Mail Sorting and Routing
Microsoft Office
Data Entry and 10-Key
Data Entry
Problem Solving
Equipment Troubleshooting
Office Machine Operation
Basic Bookkeeping
Information Processing
Greeting customers
Clerical support
Customer service
Work History
07/2011 to Current
Property Tax ClerkCity Of Indianapolis And Marion County – Indianapolis, IN,
Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
Received and routed business correspondence to correct departments and staff members.
Interacted with customers by phone, email or in-person to provide information.
Balanced cash drawer on daily basis.
Handling large cash payments. Posting to accounts and providing customers with receipts and balances.
Codding accounts with lawsuits and bankruptcies.
Processing return mail and getting back out to customer in timely manner.
07/2005 to 2013
Cake Decorator/Deli ClerkThe May Institute Inc – North Reading, MA,
Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
Calculated total items needed to assemble party trays and placed orders for inventory.
Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
Listened carefully to customer instructions and prepared orders according to those preferences.
Greeted customers at deli counter to fulfill requests and answer questions.
Opened new inventory and rotated stock by dates to maintain freshness.
Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
Checked refrigerated and frozen cases and replenished low stock as needed.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Made food according to standard recipes with requested changes for customer satisfaction.
Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
Created appealing food arrangements for party trays and specialized orders.
Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Maintained proper signage and pricing information for displays, cases and counters.
Offered product samples to customers, generating additional sales through taste-testing.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
Learned other teammates' work tasks to train as backup.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
09/2007 to 05/2011
Special Education Teacher's AssistantTyler Independent School District – City, STATE,
Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
Alerted instructor to student behavior or issues that needed to be addressed.
Monitored student classroom and outdoors activities to promote student safety.
Helped special education teachers determine specific needs for individuals with exceptional needs.
Worked cooperatively with students of various culturally diverse backgrounds and learning styles.
Communicated with students, teachers, staff and parents to main effective relationships for student and program growth.
Prepared instructional materials for group and one-on-one use to comply with established curriculum.
Translated in Spanish during parent conferences and meetings.
Delivered individual services and instruction support to students and coworkers.
Oversaw class of [Number] students when instructor was out of room.
Accompanied students to restroom, on field trips, to cafeteria and to playground.
Built and maintained effective communication and relationships with students, teachers, support staff and parents.
Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
Maintained positive attitude and affirmatively communicated with each student.
Education
Expected in
High School Diploma: John Tyler High School - Tyler, TX GPA:
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