Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Astute Clerk offers 10 years of success in customer services within fast-paced, high-volume settings. Successful in handling customers payments, concerns or advice in regards to their property issues. Previous experience in retail. Working to have best outcome for company and customers.

  • Outgoing Mail Preparation
  • Flexible and Adaptable
  • Reliable and Punctual
  • Materials Organization
  • Attention to Detail
  • Record Sorting and Filing
  • Multitasking and Prioritization
  • Self-Motivated
  • Team Collaboration
  • Data Recording
  • Data Gathering
  • Verbal and Written Communication
  • Mail Sorting and Routing
  • Microsoft Office
  • Data Entry and 10-Key
  • Data Entry
  • Problem Solving
  • Equipment Troubleshooting
  • Office Machine Operation
  • Basic Bookkeeping
  • Information Processing
  • Greeting customers
  • Clerical support
  • Customer service
Work History
07/2011 to Current
Property Tax Clerk City Of Indianapolis And Marion County Indianapolis, IN,
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Received and routed business correspondence to correct departments and staff members.
  • Interacted with customers by phone, email or in-person to provide information.
  • Balanced cash drawer on daily basis.
  • Handling large cash payments. Posting to accounts and providing customers with receipts and balances.
  • Codding accounts with lawsuits and bankruptcies.
  • Processing return mail and getting back out to customer in timely manner.
07/2005 to 2013
Cake Decorator/Deli Clerk The May Institute Inc North Reading, MA,
  • Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Calculated total items needed to assemble party trays and placed orders for inventory.
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Greeted customers at deli counter to fulfill requests and answer questions.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
  • Checked refrigerated and frozen cases and replenished low stock as needed.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Created appealing food arrangements for party trays and specialized orders.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Maintained proper signage and pricing information for displays, cases and counters.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Learned other teammates' work tasks to train as backup.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
09/2007 to 05/2011
Special Education Teacher's Assistant Tyler Independent School District City, STATE,
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Alerted instructor to student behavior or issues that needed to be addressed.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Helped special education teachers determine specific needs for individuals with exceptional needs.
  • Worked cooperatively with students of various culturally diverse backgrounds and learning styles.
  • Communicated with students, teachers, staff and parents to main effective relationships for student and program growth.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Translated in Spanish during parent conferences and meetings.
  • Delivered individual services and instruction support to students and coworkers.
  • Oversaw class of [Number] students when instructor was out of room.
  • Accompanied students to restroom, on field trips, to cafeteria and to playground.
  • Built and maintained effective communication and relationships with students, teachers, support staff and parents.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Maintained positive attitude and affirmatively communicated with each student.
Expected in
High School Diploma:
John Tyler High School - Tyler, TX
Native or Bilingual

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School Attended

  • John Tyler High School

Job Titles Held:

  • Property Tax Clerk
  • Cake Decorator/Deli Clerk
  • Special Education Teacher's Assistant


  • High School Diploma

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