, , 100 Montgomery St. 10th Floor
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Astute Clerk offers 10 years of success in customer services within fast-paced, high-volume settings. Successful in handling customers payments, concerns or advice in regards to their property issues. Previous experience in retail. Working to have best outcome for company and customers.
- Outgoing Mail Preparation
- Flexible and Adaptable
- Reliable and Punctual
- Materials Organization
- Attention to Detail
- Record Sorting and Filing
- Multitasking and Prioritization
- Self-Motivated
- Team Collaboration
- Data Recording
- Data Gathering
- Verbal and Written Communication
| - Mail Sorting and Routing
- Microsoft Office
- Data Entry and 10-Key
- Data Entry
- Problem Solving
- Equipment Troubleshooting
- Office Machine Operation
- Basic Bookkeeping
- Information Processing
- Greeting customers
- Clerical support
- Customer service
|
07/2011 to Current Property Tax Clerk City Of Indianapolis And Marion County – Indianapolis, IN,
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Received and routed business correspondence to correct departments and staff members.
- Interacted with customers by phone, email or in-person to provide information.
- Balanced cash drawer on daily basis.
- Handling large cash payments. Posting to accounts and providing customers with receipts and balances.
- Codding accounts with lawsuits and bankruptcies.
- Processing return mail and getting back out to customer in timely manner.
07/2005 to 2013 Cake Decorator/Deli Clerk The May Institute Inc – North Reading, MA,
- Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Calculated total items needed to assemble party trays and placed orders for inventory.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Greeted customers at deli counter to fulfill requests and answer questions.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
- Checked refrigerated and frozen cases and replenished low stock as needed.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Created appealing food arrangements for party trays and specialized orders.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained proper signage and pricing information for displays, cases and counters.
- Offered product samples to customers, generating additional sales through taste-testing.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Learned other teammates' work tasks to train as backup.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
09/2007 to 05/2011 Special Education Teacher's Assistant Tyler Independent School District – City, STATE,
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Alerted instructor to student behavior or issues that needed to be addressed.
- Monitored student classroom and outdoors activities to promote student safety.
- Helped special education teachers determine specific needs for individuals with exceptional needs.
- Worked cooperatively with students of various culturally diverse backgrounds and learning styles.
- Communicated with students, teachers, staff and parents to main effective relationships for student and program growth.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Translated in Spanish during parent conferences and meetings.
- Delivered individual services and instruction support to students and coworkers.
- Oversaw class of [Number] students when instructor was out of room.
- Accompanied students to restroom, on field trips, to cafeteria and to playground.
- Built and maintained effective communication and relationships with students, teachers, support staff and parents.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Maintained positive attitude and affirmatively communicated with each student.
Expected in High School Diploma:
John Tyler High School - Tyler, TX
GPA:
Spanish:
Native or Bilingual
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