Property Research Specialist Resume Example
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PROPERTY RESEARCH SPECIALIST
Summary
Experienced professional with proven ability to successfully handle multiple priorities with efficiency and accuracy, while delivering excellent customer service.
Effective in working with cross-functional teams and relationship building.
Proficient in data management and analytical research.
Exceptional interpersonal, oral and written communication skills.
Highlights
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Education
1997
Bachelor of Arts: PsychologyUniversity of Washington － City, StatePsychology
1995
Associate of ArtsHighline Community College － City, State
Accomplishments
Contributed to company's success and revenue
generation by directly supporting three field sales representatives, each
with 150+ accounts.
ACCM
Contributed to company's success and revenue
generation by directly supporting three field sales representatives, each
with 150+ accounts.
Successfully created content and implemented process for online monthly residential resale stats report subscription.
Experience
06/1998 to 03/2016
Property Research SpecialistChicago Title Insurance － City , STATE
- Served as primary contact via phone and email for real estate professionals related to property inquiries, research, title orders and sales/marketing needs.
- Responsible for handling high volume inbound phone line and department emails throughout business hours on a daily basis, in a deadline oriented and changing environment.
- Assisted realtors, brokers, lenders, attorneys, surveyors and builders with obtaining property information for ownership, legal descriptions, taxes, maps and electronic data list reports.
- Researched and retrieved various real estate/legal instruments via computer, microfiche and manual searches.
- Prepared client presentation packages and customized data lead lists for target marketing.
- Managed data input and updating of multiple internal databases of property information, client account tracking system and client billing/invoicing with high attention to detail.
- Tracked and resolved errors and discrepancies with customer service databases, order/file status inquiries, and title reports.
- Analyzed production/delivery issues to determine appropriate resolution and ensure follow-up with customer.
- Coordinated and acted as liaison with various internal departments to expedite reports, fulfill client expectations and improve efficiencies.
- Experienced in handling angry and demanding customers with a professional demeanor and finding best possible solution to issue.
- Responded to customer inquiries related to company website access issues and technological challenges.
- Supported sales staff with promotional ideas, new technology offerings and customer outreach.
- Ability to work independently and prioritize tasks to successfully meet deadlines under pressure.
- Progressive responsibility throughout the duration of my position related to training new employees and exercising sound judgment in decision making for department policies and client service issues.
ACCM
- Contributed to company's success and revenue generation by directly supporting three field sales representatives, each with 150+ accounts.
- Successfully created content and implemented process for online monthly residential resale stats report subscription.
ACCM
- Contributed to company's success and revenue generation by directly supporting three field sales representatives, each with 150+ accounts.
- Built and maintained client relationships with area real estate professionals through repeated exemplary customer service and consistently meeting their needs.
- Successfully created content and implemented process for online monthly residential resale stats report subscription.
Technical Skills
Microsoft Office (Outlook, Word and Excel)
ACCM
- Contributed to company's success and revenue generation by directly supporting three field sales representatives, each with 150+ accounts.
- Built and maintained client relationships with area real estate professionals through repeated exemplary customer service and consistently meeting their needs.
- Successfully created data content and implemented process for online monthly residential resale stats report subscription.
ACCM
- Contributed to company's success and revenue generation by directly supporting three field sales representatives, each with 150+ accounts.
- Built and maintained client relationships with area real estate professionals through repeated exemplary customer service and consistently meeting their needs.
- Recognized by ?? and with clients as an active listener and team leader who coaches and educates individuals on company products and understanding of industry issues.
- Successfully created data content and implemented process for online monthly residential resalestats report subscription.
ACCM
- Contributed to company's success and revenue generation by directly supporting three field sales representatives, each with 150+ accounts.
- Built and maintained client relationships with area real estate professionals through repeated exemplary customer service and consistently meeting their needs.
- Recognized by management ??? as an active listener and team leader for excellence in coaching and educating colleagues and clients on company products and understanding of industry issues.
- Successfully created data content and implemented process for online monthly residential resale stats report subscription.
ACCM
- Contributed to company's success and revenue generation by directly supporting three field sales representatives, each with 150+ accounts.
- Built and maintained client relationships with area real estate professionals through repeated exemplary customer service and consistently meeting their needs.
- Recognized by management for excas an active listener and team leader for excellence in coaching and educating colleagues and clients on company products and understanding of industry issues.
- Successfully created data content and implemented process for online monthly residential resale stats report subscription.
ACCM
- Contributed to company's success and revenue generation by directly supporting three field sales representatives, each with 150+ accounts.
- Built and maintained client relationships with area real estate professionals through repeated exemplary customer service and consistently meeting their needs.
- Recognized by management for excellence as a team leader in coaching and educating colleagues and clients on company products and understanding of title/real estate matters.
- Successfully created data content and implemented process for monthly residential resale stats report online subscription.
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Resume Strength
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- Word choice
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Resume Overview
School Attended
- University of Washington
- Highline Community College
Job Titles Held:
- Property Research Specialist
Degrees
- Bachelor of Arts : Psychology
Associate of Arts
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