Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Experienced professional with proven ability to successfully handle multiple priorities with efficiency and accuracy, while delivering excellent customer service.
Effective in working with cross-functional teams and relationship building.
Proficient in data management and analytical research.
Exceptional interpersonal, oral and written communication skills.
Highlights
Client Relationship Management
Resolution-oriented
Experience
Chronology
, - – ,
Education
Bachelor of Arts: Psychology, Expected in 1997 - University of Washington - Seattle, WA GPA: Psychology
Associate of Arts: , Expected in 1995 - Highline Community College - Des Moines, WA GPA:
Accomplishments
Contributed to company’s success and revenue
generation by directly supporting three field sales representatives, each
with 150+ accounts.
ACCM
Contributed to company’s success and revenue
generation by directly supporting three field sales representatives, each
with 150+ accounts.
Successfully created content and implemented process for online monthly residential resale stats report subscription.
Experience
Property Research Specialist, 05/1998 - 02/2016 Chicago Title Insurance – City, STATE,
Served as primary contact via phone and email for real estate professionals related to property inquiries, research, title orders and sales/marketing needs.
Responsible for handling high volume inbound phone line and department emails throughout business hours on a daily basis, in a deadline oriented and changing environment.
Assisted realtors, brokers, lenders, attorneys, surveyors and builders with obtaining property information for ownership, legal descriptions, taxes, maps and electronic data list reports.
Researched and retrieved various real estate/legal instruments via computer, microfiche and manual searches.
Prepared client presentation packages and customized data lead lists for target marketing.
Managed data input and updating of multiple internal databases of property information, client account tracking system and client billing/invoicing with high attention to detail.
Tracked and resolved errors and discrepancies with customer service databases, order/file status inquiries, and title reports.
Analyzed production/delivery issues to determine appropriate resolution and ensure follow-up with customer.
Coordinated and acted as liaison with various internal departments to expedite reports, fulfill client expectations and improve efficiencies.
Experienced in handling angry and demanding customers with a professional demeanor and finding best possible solution to issue.
Responded to customer inquiries related to company website access issues and technological challenges.
Supported sales staff with promotional ideas, new technology offerings and customer outreach.
Ability to work independently and prioritize tasks to successfully meet deadlines under pressure.
Progressive responsibility throughout the duration of my position related to training new employees and exercising sound judgment in decision making for department policies and client service issues.
ACCM
Contributed to company’s success and revenue
generation by directly supporting three field sales representatives, each
with 150+ accounts.
Successfully created content and implemented process for online monthly residential resale stats report subscription.
ACCM
Contributed to company’s success and revenue
generation by directly supporting three field sales representatives, each
with 150+ accounts.
Built and maintained client relationships with area real estate professionals through repeated exemplary customer service and consistently meeting their needs.
Successfully created content and implemented process for online monthly residential resale stats report subscription.
Technical Skills
Microsoft Office (Outlook, Word and Excel)
ACCM
Contributed to company’s success and revenue
generation by directly supporting three field sales representatives, each
with 150+ accounts.
Built and maintained client relationships with area real estate professionals through repeated exemplary customer service and consistently meeting their needs.
Successfully created data content and implemented process for online monthly residential resale stats report subscription.
ACCM
Contributed to company’s success and revenue
generation by directly supporting three field sales representatives, each
with 150+ accounts.
Built and maintained client relationships with area real estate professionals through repeated exemplary customer service and consistently meeting their needs.
Recognized by ?? and with clients as an active listener and team leader who coaches and educates individuals on company products and understanding of industry issues.
Successfully created data content and implemented process for online monthly residential resale stats report subscription.
ACCM
Contributed to company’s success and revenue
generation by directly supporting three field sales representatives, each
with 150+ accounts.
Built and maintained client relationships with area real estate professionals through repeated exemplary customer service and consistently meeting their needs.
Recognized by management ??? as an active listener and team leader for excellence in coaching and educating colleagues and clients on company products and understanding of industry issues.
Successfully created data content and implemented process for online monthly residential resale stats report subscription.
ACCM
Contributed to company’s success and revenue
generation by directly supporting three field sales representatives, each
with 150+ accounts.
Built and maintained client relationships with area real estate professionals through repeated exemplary customer service and consistently meeting their needs.
Recognized by management for excas an active listener and team leader for excellence in coaching and educating colleagues and clients on company products and understanding of industry issues.
Successfully created data content and implemented process for online monthly residential resale stats report subscription.
ACCM
Contributed to company’s success and revenue
generation by directly supporting three field sales representatives, each
with 150+ accounts.
Built and maintained client relationships with area real estate professionals through repeated exemplary customer service and consistently meeting their needs.
Recognized by management for excellence as a team leader in coaching and educating colleagues and clients on company products and understanding of title/real estate matters.
Successfully created data content and implemented process for monthly residential resale stats report online subscription.
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