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Property Research Specialist Resume Example

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PROPERTY RESEARCH SPECIALIST
Summary
Experienced professional with proven ability to successfully handle multiple priorities with efficiency and accuracy, while delivering excellent customer service. Effective in working with cross-functional teams and relationship building. Proficient in data management and analytical research. Exceptional interpersonal, oral and written communication skills.
Highlights
  • Client Relationship Management
  • Resolution-oriented
Education
1997
Bachelor of Arts: PsychologyUniversity of Washington － Seattle, WAPsychology
1995
Associate of ArtsHighline Community College － Des Moines, WA
Accomplishments
Contributed to company's success and revenue generation by directly supporting three field sales representatives, each with 150+ accounts.
Contributed to company's success and revenue generation by directly supporting three field sales representatives, each with 150+ accounts.
Successfully created content and implemented process for online monthly residential resale stats report subscription.
Experience
06/1998 to 03/2016
Property Research SpecialistChicago Title Insurance － Seattle, WA

  • Served as primary contact via phone and email for real estate professionals related to property inquiries, research, title orders and sales/marketing needs.
  • Responsible for handling high volume inbound phone line and department emails throughout business hours on a daily basis, in a deadline oriented and changing environment.
  • Assisted realtors, brokers, lenders, attorneys, surveyors and builders with obtaining property information for ownership, legal descriptions, taxes, maps and electronic data list reports.
  • Researched and retrieved various real estate/legal instruments via computer, microfiche and manual searches.
  • Prepared client presentation packages and customized data lead lists for target marketing.
  • Managed data input and updating of multiple internal databases of property information, client account tracking system and client billing/invoicing with high attention to detail.
  • Tracked and resolved errors and discrepancies with customer service databases, order/file status inquiries, and title reports.
  • Analyzed production/delivery issues to determine appropriate resolution and ensure follow-up with customer.
  • Coordinated and acted as liaison with various internal departments to expedite reports, fulfill client expectations and improve efficiencies.
  • Experienced in handling angry and demanding customers with a professional demeanor and finding best possible solution to issue.
  • Responded to customer inquiries related to company website access issues and technological challenges.
  • Supported sales staff with promotional ideas, new technology offerings and customer outreach.
  • Ability to work independently and prioritize tasks to successfully meet deadlines under pressure.
  • Progressive responsibility throughout the duration of my position related to training new employees and exercising sound judgment in decision making for department policies and client service issues.
  • Contributed to company's success and revenue generation by directly supporting three field sales representatives, each with 150+ accounts.
  • Successfully created content and implemented process for online monthly residential resale stats report subscription.


  • Contributed to company's success and revenue generation by directly supporting three field sales representatives, each with 150+ accounts.
  • Built and maintained client relationships with area real estate professionals through repeated exemplary customer service and consistently meeting their needs.
  • Successfully created content and implemented process for online monthly residential resale stats report subscription.


Technical Skills

Microsoft Office (Outlook, Word and Excel)


  • Contributed to company's success and revenue generation by directly supporting three field sales representatives, each with 150+ accounts.
  • Built and maintained client relationships with area real estate professionals through repeated exemplary customer service and consistently meeting their needs.
  • Successfully created data content and implemented process for online monthly residential resale stats report subscription.


  • Contributed to company's success and revenue generation by directly supporting three field sales representatives, each with 150+ accounts.
  • Built and maintained client relationships with area real estate professionals through repeated exemplary customer service and consistently meeting their needs.
  • Recognized by ?? and with clients as an active listener and team leader who coaches and educates individuals on company products and understanding of industry issues.
  • Successfully created data content and implemented process for online monthly residential resale stats report subscription.


  • Contributed to company's success and revenue generation by directly supporting three field sales representatives, each with 150+ accounts.
  • Built and maintained client relationships with area real estate professionals through repeated exemplary customer service and consistently meeting their needs.
  • Recognized by management ??? as an active listener and team leader for excellence in coaching and educating colleagues and clients on company products and understanding of industry issues.
  • Successfully created data content and implemented process for online monthly residential resale stats report subscription.


  • Contributed to company's success and revenue generation by directly supporting three field sales representatives, each with 150+ accounts.
  • Built and maintained client relationships with area real estate professionals through repeated exemplary customer service and consistently meeting their needs.
  • Recognized by management for excas an active listener and team leader for excellence in coaching and educating colleagues and clients on company products and understanding of industry issues.
  • Successfully created data content and implemented process for online monthly residential resale stats report subscription.


  • Contributed to company's success and revenue generation by directly supporting three field sales representatives, each with 150+ accounts.
  • Built and maintained client relationships with area real estate professionals through repeated exemplary customer service and consistently meeting their needs.
  • Recognized by management for excellence as a team leader in coaching and educating colleagues and clients on company products and understanding of title/real estate matters.
  • Successfully created data content and implemented process for monthly residential resale stats report online subscription.


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Resume Overview

Companies Worked For:

  • Chicago Title Insurance

School Attended

  • University of Washington
  • Highline Community College

Job Titles Held:

  • Property Research Specialist

Degrees

  • Bachelor of Arts : Psychology
    Associate of Arts

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