LiveCareer-Resume

property manager superhost resume example with 11+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Highly-skilled customer service professional with over 12 years of teaching experience, holding a Masters degree, Bachelor's degree and being a successful Airbnb Superhost. Committed to delivering exceptional customer satisfaction by striking the perfect balance between personalization and efficiency. Possess up-to-date knowledge of policies and procedures, along with strong problem solving, communication, and interpersonal skills.

Skills
  • Effective Communication: Ability to listen to customer needs and respond to their questions and concerns in professional, timely, and friendly manner.
  • Problem Solving: Being able to take issues apart, consider various solutions, and develop and implement best options.
  • Self-Motivated: Possessing internal drive to offer customers best experience and possible solutions.
  • Empathy: Being able to provide understanding and comfort when customers are frustrated or upset.
  • Patience and Calm Demeanor: Dealing with difficult or inconvenient customer requests or situations with patience and understanding
  • Adaptable: Being able to adjust to different customers' needs and settings.
  • Product Knowledge: Having capability to answer customers' questions about specific products or services.
  • Organizational Skills: Being able to maintain delivery and schedules as well as manage multiple customer interactions.
  • Daily property operations
  • Property performance reporting
  • Customer Service Skills
  • Negotiation
  • Keyboarding
  • Transcription
  • Solution-Oriented
  • Hospitality Experience
  • Multi-Tasker
  • Sourcing Requirements
  • Self-Starter
  • Knowledge Base
  • Team Player
  • Attention To Detail
  • Excel
Work History
12/2021 to Current Property Manager SuperHost Vista Unified School District | Vista, CA, Pensacola Beach, FL
  • Manage property remote
  • 100% response rate to address customer inquiries and concerns
  • Improved operations through consistent hard work and dedication
  • Create inviting environment and provide enhanced customer experience for all guests
  • Accurately maintain and manage bookings, including payments, reservations, and cancellations
  • Create marketing, pricing, and promotional activities to drive bookings
  • Respond to customer inquiries in timely manners and provide solutions to any issues that may arise
  • Provide outstanding hospitality by responding promptly to inquiries from guests or prospective guests
  • Establish high customer service standards that align with Airbnb's mission statement and culture
  • Consistently achieved Superhost status through customer feedback,
  • Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs and upgrades.
  • Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
07/2021 to Current Teacher Vista Unified School District | Vista, CA, Fayetteville, GA
  • Use effective classroom management skills to creative lessons conducive to engage students and increase student achievement by more than 30% of growth by th end of each school year.
  • Maintain 100% response rate and building relationships with parents, administration and staff.
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Incorporated multiple types of teaching strategies into classroom.
  • Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
  • Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
  • Attended and facilitated IEP meetings for students and families.
  • Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
  • Planned and implemented integrated lessons to meet national standards.
  • Collaborated with faculty to develop after-school tutoring program for struggling students.
07/2011 to 07/2021 Teacher Douglas County Schools | City, STATE, Douglasville, GA
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Incorporated multiple types of teaching strategies into classroom.
  • Planned and implemented integrated lessons to meet national standards
  • Attended and facilitated IEP meetings for students and families
Education
Expected in 12/2013 to to Master of Arts | Education Shorter University, Rome, GA GPA:
Expected in 12/2003 to to Bachelor of Arts | Theater And Sociology Georgia State University, Atlanta, GA GPA:

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Resume Overview

School Attended

  • Shorter University
  • Georgia State University

Job Titles Held:

  • Property Manager SuperHost
  • Teacher
  • Teacher

Degrees

  • Master of Arts
  • Bachelor of Arts

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