Outgoing, experienced, and hardworking real estate professional and property manager accustomed to working with residents to address needs, maintain properties, and drive profit and occupancy success with over 10 years of experience. Skilled business manager with proven skills in operational and team leadership. Strengths include sales, critical thinking, and communicating with individuals at all levels.
Skills
Knowledge of Leasing and Market Conditions
Multi-Family Property Management/Single-Family Home Property Management with fair housing knowledge.
Social Media Engagement
Fluent Bilingual in Spanish and English
Refined planning and organizational skills that
balance work, team support and responsibilities in
a timely and professional manner.
Certifications
Licensed Realtor NC/SC
Licensed NC Notary/ Signing Agent
Real Estate Designations: CIPS/ PSA
Education and Training
Expected in 05/2018 to to
Bachelor of Arts: Communications University of North Carolina At Charlotte - Charlotte, NC GPA:
Expected in 05/2016 to to
Associate of Applied Science: Communications And International Studies Central Piedmont Community College - Charlotte, NC GPA:
Expected in 05/2011 to to
High School Diploma: Independence High School - Charlotte, NC GPA:
Expected in to to
: Communications And International Relations University of Commercial Science (UCC) - Leon, Nicaragua, GPA:
Experience
03/2023 to Current
Property Manager Sharon Rd West AptsMorgan Properties – Columbia, MD,
Handled resident complaints and expedited maintenance requests.
Inspected properties regularly to identify deficiencies and schedule repairs.
Collected monthly assessments, rental fees, deposits and payments.
Met with prospective tenants to show property and assess applications or sign leases.
Completed lease applications and verifications, notifying prospects of results.
Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
Responded to tenant maintenance requests according to agreed conditions for building functionality.
Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
09/2018 to Current
Leasing ManagerBottomline Property Management – City, STATE,
Received, checked and processed applications for new leases.
Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
Trained staff on compliance, policies and procedures to maximize success.
Created and managed effective marketing strategies.
Assisted Spanish speaking clientele from beginning to end with application and lease signing.
• Familiar with Resolve/Resident Research / Property ware/ Tenant Turner/PropertyMeld/Slack and Outlook.
Answered incoming calls/ Emails/ Chats/ voicemails providing customer support to prospective and current
tenants.
Maintaining KPI’S Occupancy between 96% and 98.5%.
09/2018 to Current
NC/SC REALTORBottomline Property Management – City, STATE,
Managed real estate transactions from initiation to closing. Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
Represented buyers and sellers in major real estate transactions.
Scheduled home viewings with potential buyers.
Researched and determined competitive market price.
Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
Generated list of properties to meet specific client needs.
Assisted investors with remodeling plans and costs to drive client profitability and long-term business retention.
Planned and coordinated open house events to move properties.
Networked with industry contacts to expand knowledge of real estate markets and best practices.
07/2017 to 09/2018
Bilingual Portfolio Operations Assistant Invitation Homes Inc. – City, STATE,
Assisting operations to meet Renewal Retention
Goals/ Growth.
Sent lease renewal offers to tenants.
Assisted Spanish Speaking and English Speaking prospects from beginning to end with application and lease signing.
Assist HOA department with occupant violations, in house company violation delinquencies,
while dealing with tenants and
Homeowners Associations
Sending leads to specific in-house brokers.
Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
11/2013 to 07/2017
Bilingual Customer Service Maintenance DispatcherInvitation Homes Inc. – City, STATE,
Documented services performed, operations information and dispatch details in system.
Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
Scheduled maintenance calls, organized maintenance technicians calendars and assignments
Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Identified and analyzed multilingual customer needs to drive high satisfaction, growth and retention of business.
Executed leases with new and returning tenants, collecting pertinent information for background investigations and credit checks.
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