Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Property Manager adept at overseeing staff and maintenance teams and acting as liaison between residents and ownership. Successful background managing large, multi-family communities of over 700 units. Exceptional record of maintaining profitability through positive resident relations and cost controls. Efficiently oversee all operational aspects of multi-level buildings, including building positive tenant relationships, managing office operations and coordinating maintenance. Effective at keeping consistent balance between tenants rights and business targets to maintain financial goals. Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board in the multi-family and senior living industry. A keen eye for detail and the drive to provide constant excellent customer service, providing optimal satisfaction.

  • Administrative Leadership
  • Vacancy Marketing
  • Legal Issue Resolution
  • Operating Cost Tracking
  • Interpersonal Communication
  • Compassion
  • Relationship Building
  • Problem Identification
  • Senior living experience
  • Accomplished manager
Work History
Property Manager- Senior Living, 02/2011 to Current
BechtelGlendale, AZ,
  • Property financial records- collecting rent from 900 residents and reconciling monthly accounts payable and receivable.
  • Managed an Active 55+ Senior Living Community consisting of 700 units, 9oo residents, robust Activity Program and Transportation.
  • Analyzed and negotiated bids from property services contractors such as maintenance, cleaning and security contractors, saving approximately 18% within 1.5 years.
  • Prepared and processed lease and rental applications using Onesite.
  • Boosted occupancy by 20% by leveraging market knowledge and successful promotional strategies, resulting in a 6 month waitlist.
  • Analyzed and evaluated monthly and quarterly financial statements, creating budget variance reports and executive narratives, directed to property ownership.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates of 95% retention.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices.
  • Handled disciplinary actions, performance appraisals and terminations consisting of 15 team members.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
  • Performed assessments on activity programs to determine what specific activities were suitable.
Property Manager, 07/2010 to 02/2011
Trillium ResidentialCity, STATE,
  • Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history.
  • Assessed property every week, compiled information and wrote reports regarding findings for submission to the President.
  • Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight for a boutique community during renovation and re-branding.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Resident Manager and Corporate Trainer, 06/2006 to 07/2010
Lincoln Property CompanyCity, STATE,
  • Oversaw and enhanced work of 16 team members to promote optimal efficiency and obtain necessary results to provide stellar customer service.
  • Coordinated vendors such as carpet cleaners, tilers, cable suppliers and satellite and phone service providers, working with the maintenance supervisor.
  • Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
  • Conducted property move-ins, move-outs and walk-through inspections per, creating final account statements within the legal timeframe.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Developed and executed plan to achieve and maintain 92% or better rate of occupancy, reaching and maintaining 100% 6 times in 4 years.
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs for 2 luxury communities, composed of 724 units.
  • Administered property-related budgets, reviewed invoices and tracked costs.
  • Developed training programs to meet company objectives.
  • Prepared educational materials such as module summaries, videos and informational packets to present to all new hires within the Lincoln Organization.
  • Performed due diligence inspections for new properties while managing each community in the interim.
  • Coached new managers on company and community procedures, policies and resident service, bolstering resident retention by 75%.
Leasing Manager and Associate, 04/2005 to 06/2006
Mark Taylor ResidentialCity, STATE,
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Monitored performance of individual leasing agents and coached on successful strategies.
  • Explained terms of lease and amounts to be paid to tenants.
  • Created and submitted daily reports on leasing activities.
  • Established key relationships with potential leasers and renters.
Bachelor of Arts: Interdisciplinary Studies, Expected in
Arizona State University - Tempe, AZ

Focus in Communication and Education

  • Graduated summa cum laude
  • Dean's List
: Accredited Residential (ARM) Designation, Expected in
Institute of Real Estate Management - ,
: Arizona Real Estate Salesperson License, Expected in
Chandler School of Real Estate - ,
: AZ Notary Public, Expected in
AZ Secretary of State - ,

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Resume Overview

School Attended

  • Arizona State University
  • Institute of Real Estate Management
  • Chandler School of Real Estate
  • AZ Secretary of State

Job Titles Held:

  • Property Manager- Senior Living
  • Property Manager
  • Resident Manager and Corporate Trainer
  • Leasing Manager and Associate


  • Bachelor of Arts

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