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Property Manager (Resigned) Resume Example

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PROPERTY MANAGER (RESIGNED)
Professional Summary
Preservation of asset, clear leadership with keen resourceful management skill sets, which are combined with supreme customer service can be challenging. Yet very achievable when you are found with-in the same group of associates that are driven, just as an owner would be.
Skills
Conflict and Resolution 
Crisis Management & Planning
Rebuilding Customer Service
Talent Coaching & Mentoring 
Talent Acquisition & Evaluations 
Cross Training with Promotions
Investor Relations & Monitoring 

 Asset Management & Planning
Building Baselines For Tomorrow  
Leasing and Sales Teams
Market Assessments & Relining
Budget Assessments & Resolution
Property Enhancement & Return  
Surplus of NOI & Extra Projects
Work History
Property Manager (Resigned), 06/2013 to 08/2013
 The Breeden Company – Virginia Beach, VA
  • Just under 900 apartments and townhomes was undergoing a major resident and market repositioning.  
  • Daily LRO rental pricing.
  • Provided solutions to rebalance property and create a turnaround project for the 2013 budget which was 150K behind, plus a delinquency average of 8% or greater. 
  • Provided new outlines for the 10 million renovation project, marketing plan, budgeting, capital,  renovation timing, amounts in progress, month-end expense close out, allocation of time and work order warranty controls. 
  • Successfully implemented corporate housing program, where the property was set-up to receive 3-6 leases a week,plus gain furnished rentals.
  • Restored action into programs such as work order control, service team overtime, preventive maintenance program
  • Creation of forms to be used in new property file audit programs, guest card audits, Leasing Manager job duties, Office Recap Sheet, Property Project List of events, plans, resident concerns, Customer Service Program, New move-in & renewal warm call, plus a 30-day turnover log, NOI projection excel worksheet.
  • Involvement of monitoring the Military Housing Program. 
  • Creation of operating statements by income reconciliation and general ledgers by paid invoices. 
Condominium Manager, 07/2012 to 08/2012
 Quantum Real Estate & HOA Board – Washington, DC
  • 120 private condo's, just over twenty years old, dual parking deck, controlled access systems, eight floors with elevators  
  • Recommended bringing rental in-house for Quantum Real Estate Management to manage.
  • Started property enhancement program for the condominium interior and amenity areas.
  • Coordinated to bring contracted items in-house for 2013 budget preparation, over 100K in savings.
  • Sought after collection of credits  from vendors, contractors, insurance companies.
  • Created template and outline for fair bidding rights
  • Property office start-up
Private Estate Asset Manager of Operations, Advisor, Marketing Consultant and Private Acquisitions , 10/2010 to 07/2012
 Private Estate Owners or Holders – Middleburg, VA and Chapel Hill, NC
  • Multiple  Estates 
  • Estates were in VA, MD, NC and GA. 
  • Multi million dollars with active  commercial businesses in operation or could be.   
  • Sell, rent or buy assessments.
  • Commercial business cost assessments 
  • Budgeting 
  • Promotions and marketing of estates for rent, sell or commercial business.
Regional Property Manager, Property Manager, Assistant Property Manager, 09/2001 to 07/2010
 Van Metre Companies – Burke, VA
  • Managed  up  to  1700  apartments  which  was  up  to  five  properties  that  were  class  “A  to  B”,  lease-­up's  and  multi  large  scale renovation projects. Some properties were settled within a HOA neighborhood, therefore annual HOA budgets were created.   
  • Market  Rate    and  Affordable  Housing  with  Monthly  Occupancy  Certification  Report  to  the  county. 
  • During the worst economic times, as a Regional Manager my properties saw 1-2% of growth in revenue and an average of  97%  occupancy.   
  • Collection  goal  was  less  than  1%,  as  a  Regional  Manager  and  achieved.   
  • Six years of multi-site management with rapid promotions and extended job duties outside of normal job description with higher  authority  level  than  others.   
  • Thirty team members promoted from my management teams with eight being promoted when I became a Regional Manager.   
  • As  needed,  placed  in  charged  of  the  Van  Metre  Investment  Properties  (Apartments  and  Commercial) 
  • Asked twice to be a Board Member as a the Van Metre Owners Chair for the Broadlands Community which has 4,000 homes plus retail and at least two apartment communities. 
  • Eight years  of  working  directly  with  the  V an  Metre  ownership  plus  their  investors  and  trustees.   
  • Asked to sit with the Van Metre Owners, trustee and Executive VP's as the only outside party in lower career level other than  the  V an  Metre  ownership  in  a  eight  week  executive  leadership  training  program.   
  • Approved  weekly  meeting  minutes  for  operation  and  construction  meetings.   
  • Created  the  first  V an  Metre  Powerpoint  presentation  for  quarterly  results  and  updates  which  was  used  going  forward.   
  • Over  eight  years  of  solid  budget  presentations,  results,  setting  rent  levels  (performa,  lease-up  to  stabilized).   
  • Authored weekly, monthly to annual investor reporting. Four years of being the author of annual budget, reforecast budgets,  independent  rent  model  and  five  year  capital  projects.   
  • Pre-­construction  planning  from  blueprint,  floor-­plan  creation,  market  and  rent  level  assessments  in  Northern  Virginia.   
  • Fee Management and Acquisitions for Virginia and Maryland;market studies and property evaluations, per Van Metre Ownerships  request  with  Executive  VP  placing  me  directly  on  assignments  by  his  recommendation. 
  • Asked  to  inspect    and    evaluate    Van    Metre    Properties    (In    Virginia:    Arlington,    Fairfax,    Fredericksburg    and    in  Florida,  Maryland)   for  operations,    marketing,budget,    resident    files,    accounting,capital,    work    orders,    curb    appeal.       
  • Telecommunication systems from contract negation, termination, change over events, trouble shooting problems, research for many  properties  and  on behalf  of  Van Metre  Ownership and company    executives    over    a  four  year  period. 
  • Direct involvement (mostly as a a chair or co chair) with new company programs, such as defining the company standard of operations to be evaluated, credit and criminal background limitation and approval, company work order policy, customer service, in-house snow removal program,collections, job descriptions/duties, large scale corporate housing (In-house and 3rd party),relocation offering to 300 VW employee's directly to one of my properties, training program for corporate housing, and leasing and new hires, cross training promotion and leadership program which included  company interns.   
  • Highly successful repossessing of properties which relined to track back on budget or close to annual vs reforests cash flow goals.       Lease  up's  stabilized  ahead  of  plan. 
  • As an Assistant Property Manager created national ad's and in charge of their management for the Washington Post News Paper. Apartment Living  section were  Ad $2,500 to $7,500,    per  week.       
  • As an Assistant Manager,interviewed for Van Metre Companies Director of Marketing for Investment Properties. Awarded    as    1st place in-­house  and  1st place  runner up  vs.  outside    interviewee who had over 20 years of  experience.           
Assistant Property Manager-Marketing Associate, 02/1999 to 09/2001
 CAPREIT, INC – Centreville, VA
  • 219 Apartments, Class *B*, Assistant Property Manager-Northern Virginia.
  • Approved resident files for credit. 
  • Entered purchase orders. 
  • Performed property month-end close out. 
  • Processed property rent checks.
  • Walked market ready apartments. 
  • Budget monitoring with budget cost over run sheets, as needed.
  • Leased apartments that where both furnished and non-furnished.   
  • Created and managed print and online property marketing.
  • Trained new hires.
Marketing Associate, 02/1999 to 02/1999
 Shelter Properties – Centreville, VA
  • 219 Apartments, was bought by CAPREIT, INC. 
Barn Manager/Property Manager and Horse Trainer, 06/1997 to 01/2000
 Paper Chase Farms or also known as, Fox Chase Farm – Middleburg, VA
  • Fifty clients. 
  • High cleint retention rate with a high level of ability to bring in new clients into my program. 
  • Managed horses for sale and their marketing which brought in clients from all over the USA to my barn to test ride my horses that were for sale. 
  • Horse Show Jump Crew Member for the George Morris Clinics.  
  • Outside farm barn manager, of twenty stalls that were rented by private horse owners. 
  • Process horseback riding payments, plus monitored monthly income and expense planning.
Education
High School Diploma: Advance Studies, 1997
 Brentsville District High School - Nokesville, VA
 Advance Studies Degree plus focus over four years in:
Architecture Technical, Mechanical Drafting and Civil Drawings
No- Degree and Deans List, 2002
 Northern Virginia Community College - Manassas, VA
Executive Leadership Course: 8 weeks, Dale Carnegie Executive Leadership Training Course - Van Metre Office Location
Accomplishments
Awards:
  • Top Property File Audits, Site Inspections, Operations Standards of either judged by mystery person, in-house or by 3rd party. 
  • Van Metre Owners Choice Award
  • Best Investment Property (corporate and non-corpratae)
  • Best Property Manager 
  • Best Assistant Manager
  • Top Performing Community 
  • Top Mystery Shops 100%
  • Best Customer Service Award (survey results) Top IG Score (apartment product and quality of turnover)
  • All awards above where self earned, plus many of my team's also won these awards. 
  • Apartment Ratings 50% Approval, as a Regional Property Manager
  • Virginia 4-H All Star
Software
  • Yardi 
  • Jenark 
  • AMSI/ESITE/Onesite
  • Vaultwear
  • ADP
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Resume Overview

Companies Worked For:

  • The Breeden Company
  • Quantum Real Estate & HOA Board
  • Private Estate Owners or Holders
  • Van Metre Companies
  • CAPREIT, INC
  • Shelter Properties
  • Paper Chase Farms or also known as, Fox Chase Farm

School Attended

  • Brentsville District High School
  • Northern Virginia Community College
  • Dale Carnegie Executive Leadership Training Course

Job Titles Held:

  • Property Manager (Resigned)
  • Condominium Manager
  • Private Estate Asset Manager of Operations, Advisor, Marketing Consultant and Private Acquisitions
  • Regional Property Manager, Property Manager, Assistant Property Manager
  • Assistant Property Manager-Marketing Associate
  • Marketing Associate
  • Barn Manager/Property Manager and Horse Trainer

Degrees

  • High School Diploma : Advance Studies , 1997
    No- Degree and Deans List , 2002
    Executive Leadership Course: 8 weeks ,

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