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Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Accomplished Manager successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Industrious and enthusiastic Manager proven to consistently meet productivity, business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated closing expertise, including 100%competitive offerings, pricing and market positioning. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing and market positioning. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing and market positioning. Proactive and meticulous with over 13 years of experience in industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generating optimal satisfaction . Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing and market positioning. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing and market positioning. Proactive and meticulous with over years of experience in 13 yrs. industry Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing and market positioning. Proactive and meticulous with over 13 years of experience in Apartment industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing and market positioning. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing and market positioning. Proactive and meticulous [Job Title] with over13 years of experience in apartment industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
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Inland Real Estate – Goodyear, AZ,
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Approved regular payroll submissions for employees.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
- Propelled continuous improvements and strategically capitalized on current market trends.
- Evaluated report data to proactively adjust and enhance operations.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Recorded inventory sales into organization's weekly income report.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
- Directed staff and managed annual capital budget.
- Prepared and recommended long-range plans for development of department personnel.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Accomplished multiple tasks within established timeframes.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of raw materials and components on work floor.
Famous Dave's Of America, Inc. – Maple Grove, MN,
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Trained and motivated leasing staff during bi-monthly trainings.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Decreased operating costs [Number]% by implementing cost control procedures.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Developed, reviewed and submitted property operating and capital budgets.
- Maintained sufficient number of units market-ready at all times.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Developed and executed plan to achieve and maintain [Number]% or better rate of occupancy.
- Boosted occupancy [Number]% by leveraging market knowledge and successful promotional strategies.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
Dalor Properties – City, STATE,
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Monitored security and handled incidents calmly.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Achieved recognition for contribution to store success by optimizing sales.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Tarantino Properties – City, STATE,
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Administered operations to handle needs of more than tenants across 292 property units.
- Established key relationships with potential leasers and renters.
- Successfully grew dealership relationships by 95% within 90days.
- Assessed property every 90 day, compiled information and wrote reports regarding findings for submission to Assistant Manager.
CollegeAmerica - Colorado Springs - Colorado Springs, CO
Colorado High School - Colorado Springs, CO,
- Professional development completed in Costmetology License
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School Attended
- CollegeAmerica - Colorado Springs
- Colorado High School
Job Titles Held:
- Property Manager/ Property Supervisor
- Property Manager
- Assistant Manager
- Leasing Manager /Assistant Manager
Degrees
- Associate of Science
- High School Diploma
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