Property Manager / K.T.P Resume Example
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PROPERTY MANAGER / K.T.P
Professional Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 15 + years of valuable expertise to customer service role. Attentive to detail with experience in coordinating operations and procedures.
Skills
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Work History
09/2012 to CurrentProperty Manager / K.T.PWhole Foods Market | Lanai City , HI
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Trained and motivated leasing staff during bi-monthly trainings.
- Collected and maintained careful records of rental payments and payment dates.
- Audited files and reported any issues requiring follow-up to program manager.
- Established strong, professional relationships with upper management and tenants and residents by promoting team collaboration and delivering exemplary service.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Maximized rental income while minimizing expenses through effective planning and control.
- Communicated effectively with owners, residents and on-site associates.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
- Followed up on delinquent tenants and coordinated collection procedures.
09/2010 to 01/2012Assistant Store ManagerFort Knox Federal Credit Union | Bardstown , KY
- Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
- Completed efficient store opening and closing procedures each day to maintain preparedness for all customer needs.
- Alerted customers to upcoming sales events and promotions.
- Responded to customer questions and concerns with friendly, knowledgeable service.
- Documented all maintenance and repairs in timely fashion.
- Offered friendly greetings and knowledgeable service to all guests.
- Performed closing procedure 5 times weekly by balancing cash drawers and reconciling credit card transactions.
- Eliminated inaccuracies by paying attention to detail while operating the cash register and handling cash, check and credit card transactions.
- Communicated needs and issues to appropriate supervisors in timely fashion.
- Delegated tasks, duties and responsibilities to each team member.
- Cleaned and organized store, including checkout desk and displays to project professional, welcoming atmosphere.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Explained current sales and promotions to increase customer purchases.
07/2008 to 11/2009TellerComerica Bank | City , STATE
- Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
- Performed complex teller transactions such as term deposits, retirement savings plan contributions and mail deposits.
- Audited teller cash drawers and maintained records of teller cash balancing.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Promoted products or services to each customer to consistently achieve sales targets.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Sold and cross-sold bank products to new and existing customers.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Turned in excess cash to maintain drawer security.
- Provided customer records on demand, including account statements and copies of checks.
- Removed mutilated currency from circulation.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Logged cashier's checks and other transactions to maintain accuracy of account records.
- Audited fellow teller currency to contribute to dual-control procedures.
- Counted and packaged currency and coins.
Education
06/2003High School DiplomaWarren Woods Tower High School, City, State
Accomplishments
Three year running for Circle of Excellence for customer service.
Promoted to Status A Property Manager, running second largest Public Storage in Michigan.
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Resume Overview
School Attended
- Warren Woods Tower High School
Job Titles Held:
- Property Manager / K.T.P
- Assistant Store Manager
- Teller
Degrees
- 06/2003 High School Diploma
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