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Property Manager / K.T.P Resume Example

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PROPERTY MANAGER / K.T.P
Professional Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 15 + years of valuable expertise to customer service role. Attentive to detail with experience in coordinating operations and procedures.

Skills
  • Customer service-focused
  • Building operations
  • Leasing and sales
  • Property management
  • Knowledge of building codes
  • Property tours and inspections
  • Adaptable
  • Administrative support
Work History
09/2012 to CurrentProperty Manager / K.T.PPublic Storage | Troy, MI
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Communicated with clients and tenants while offering strategic solutions to remedy problems.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Trained and motivated leasing staff during bi-monthly trainings.
  • Collected and maintained careful records of rental payments and payment dates.
  • Audited files and reported any issues requiring follow-up to program manager.
  • Established strong, professional relationships with upper management and tenants and residents by promoting team collaboration and delivering exemplary service.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Communicated effectively with owners, residents and on-site associates.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Followed up on delinquent tenants and coordinated collection procedures.
09/2010 to 01/2012Assistant Store ManagerPlanet Fitness | Troy, MI
  • Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
  • Completed efficient store opening and closing procedures each day to maintain preparedness for all customer needs.
  • Alerted customers to upcoming sales events and promotions.
  • Responded to customer questions and concerns with friendly, knowledgeable service.
  • Documented all maintenance and repairs in timely fashion.
  • Offered friendly greetings and knowledgeable service to all guests.
  • Performed closing procedure 5 times weekly by balancing cash drawers and reconciling credit card transactions.
  • Eliminated inaccuracies by paying attention to detail while operating the cash register and handling cash, check and credit card transactions.
  • Communicated needs and issues to appropriate supervisors in timely fashion.
  • Delegated tasks, duties and responsibilities to each team member.
  • Cleaned and organized store, including checkout desk and displays to project professional, welcoming atmosphere.
  • Worked closely with each customer to carefully resolve issues within timely fashion.
  • Explained current sales and promotions to increase customer purchases.
07/2008 to 11/2009TellerComerica Bank | Birmingham, MI
  • Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
  • Performed complex teller transactions such as term deposits, retirement savings plan contributions and mail deposits.
  • Audited teller cash drawers and maintained records of teller cash balancing.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Sold and cross-sold bank products to new and existing customers.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Turned in excess cash to maintain drawer security.
  • Provided customer records on demand, including account statements and copies of checks.
  • Removed mutilated currency from circulation.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Logged cashier's checks and other transactions to maintain accuracy of account records.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Counted and packaged currency and coins.
Education
06/2003High School DiplomaWarren Woods Tower High School, Warren, MI
Accomplishments

Three year running for Circle of Excellence for customer service.

Promoted to Status A Property Manager, running second largest Public Storage in Michigan.

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Resume Overview

Companies Worked For:

  • Public Storage
  • Planet Fitness
  • Comerica Bank

School Attended

  • Warren Woods Tower High School

Job Titles Held:

  • Property Manager / K.T.P
  • Assistant Store Manager
  • Teller

Degrees

  • 06/2003 High School Diploma

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