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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Seasoned Leader with solid record of success in streamlining operations to decrease costs and promote organizational efficiency.

Skills
  • Performance improvement
  • Recruitment
  • Client Account Management
  • Team Leadership
  • Business Development
  • Sales expertise
  • Coaching and mentoring
  • Operations management
  • Consistently meet goals
  • Training and Development
  • Financial budgeting and reporting
  • Maintenance knowledge
  • General Ledger Accounting
  • Account Reconciliation
  • Budgeting
  • Schedule Management
  • New hire processing
  • Time Sheet Review
  • Conflict Resolution
  • Diplomatic
  • Telephone and email etiquette
  • Accounts Receivable
  • Project Management
  • Records management
  • Team Building
  • Marketing Understanding
  • Relationship building
  • Complaint resolution
Work History
02/2021 to 12/2021
Property Manager The Integral Group Llc Columbia, SC,
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Maintained sufficient number of units market-ready for lease.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
03/2015 to 08/2020
General Manager Fray Fitness Memphis, TN,
  • Managed all aspects of the Hotel including hiring, training, supervising
    and evaluation of staff.
  • Established and continually met or exceeded sales goals. I was able to
    increase the profit margin.
  • Introduced sales strategies and techniques to market the business, and
    increased community involvement and presence.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Created motivated and positive environment to inspire employees and make guests feel welcome.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
02/2013 to 07/2015
General Manager Fray Fitness Memphis, TN,
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed expenses and cut costs
  • Upheld company policies and implemented standards fairly.
  • Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
11/2011 to 01/2013
Hotel Manager Proper Hospitality Malibu, CA,
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
  • Established best policies and procedures for hotel operations.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Managed and supervised employees. Conducted front desk meetings
    and weekly revenue meetings.
  • Developed and initiated Training and Development systems for staff.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
Education
Expected in
Associate of Science: Business Management
Navajo Community College - Crown Point,
GPA:
Expected in
: Certificate in Farrier Science
Navajo Community College - Crown Point,
GPA:
Expected in
High School Diploma:
Mount Tahoma High School - Tacoma, Wa,
GPA:
Certifications

Choice Hotels “HOST” Certified (Corporate General Manager)

Choice Hotels “CHESS” Certified (Choice Hotels Executive Sales Training)

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Resume Overview

School Attended

  • Navajo Community College
  • Navajo Community College
  • Mount Tahoma High School

Job Titles Held:

  • Property Manager
  • General Manager
  • General Manager
  • Hotel Manager

Degrees

  • Associate of Science
  • High School Diploma

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