Adept in customer relations, sales, collections and real estate management. I am seeking a career that is challenging and will allow me to use my 25 years of customer service experience.
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Developed annual budgets, including determining short and long-term goals to support the overall profit and growth objectives. Managed and oversaw a team of 5. Met or exceeded company deadlines for reports, projects, etc. Received Property Manager of the Year Award from both the National Apartment Association and Corporate yearly awards, multiple property of the year awards, including curb appeal and leasing and marketing.
Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends. Conducted apartment tours for potential tenants and answered any questions. Collected and kept careful records of rental payments. Monitored and documented all income, including delinquencies. Handled customer complaints personally to verify they were properly handled. Created staff schedules in response to community needs. Managed all day-to-day activities involving tenants, subcontractors and property management.Maintained accurate and updated websites and printed materials. Monitored common areas for cleanliness and safety. Regularly updated asset management staff regarding leasing and property status.
Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends. Conducted apartment tours for potential tenants and answered any questions. Collected and kept careful records of rental payments. Handled customer complaints personally to verify they were properly handled.
Managed and maintained 184 unit community from 1990-2001 and the a 2 property community consisting of 302 units total including all aspects of property management, sales, marketing, budgets, customer satisfaction, record keeping and reporting to owner.
Accredited Property Manager Certification
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