Dependable bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Driven offering in-depth experience in administration of vital business projects and processes. Excellent communicator with strengths in daily operations management, workflow improvements and customer service. Seeking to work with established company that offers growth and stability.
Bilingual Spanish/ English
Business Acumen, Communication, Teamwork,
Negotiation and persuasion, Leadership,
Organization, Perseverance and motivation,
Confidence and Work well under pressure
Customer service awareness
Property Manager Executive Assistant/ Management office manager12/2015 to Current Villa Dorada – Aventura, FL
Training new office staff Working daily with TOPS software, MS word, Excel and PowerPoint Implementing a
new parking system Parking boss; auditing all residents files; issuing new parking decal to each unit along
with new passcodes for each unit owner.
Maintained constant balance of property petty cash account.
Decreased operating costs by 15% by implementing cost control procedures.
Completed final move-out walk-throughs for tenants.
Introduced and monitored effective lease renewal programs.
Carefully screened applicants for tenancy.
Verified that all customer complaints were handled promptly and appropriately.
Prepared specifications, solicited bids and approved subcontracts for building services.
Maintained a sufficient number of units so that they were market-ready at all times.
Followed up on delinquent tenants and coordinated collection procedures.
Scheduled contractors for maintenance issues.
Communicated regularly with key on and off-site tenant contacts to achieve satisfaction with building and services.
Coordinated with janitorial and engineering staff on maintenance and upkeep.
Planned special events such as lotteries, dedications and project tours.
Handled all violations.
Office Administrator05/2013 to 10/2015 Cantor Spine Institute – Fort Lauderdale, FL
Assisted in the maintenance of medical charts and/or electronic medical record (PM/EHR, filing, Op Reports, test results, home care forms).
Trained Clinical support team.
Accurately posted and sent out all medical claims.
Compiled and tracked outstanding balances owed to medical facilities.
Led clinical team in delivering care services that promoted optimal resident health.
Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
Developed and achieved financial and growth goals.
Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
Director of First Impressions/ Enrollment Compliance Officer03/2010 to 01/2012 ATI College of health – Miami Gardens, FL
Welcomes and directs visitors while maintaining a professional and orderly office atmosphere; ensures
students are provided with the highest level of hospitality; utilizes a computer based, multiline telephone
system to answer and direct calls for various businesses Perform a variety of general office functions
including filing, clerical tasks, mail and data record keeping of our students.
Meeting a monthly quota sent from home office of signing students up to our most expensive class programs.
Determines whether prospective students possess education and experience required to enroll and
successfully complete educational programs offered by the school.
The enrollment process includes description and definition of the required Federal, National and State
disclosures as well as the associated ATI enrollment forms policies and procedures.
Connected with prospective students by answering calls, responding to Web inquires, and attending
Recorded information into database and followup with applicants to update their statuses and answer
any new questions.
Possessed excellent organizational, communication, listening, and interpersonal skills.