Enthusiastic and eager to contribute to team success through hard work, attention to detail and a clear understanding of customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Microsoft Windows
Microsoft Outlook
Microsoft Office
Dispute Handling
Microsoft Excel
Financial Budgeting and Reporting
Active Listening
Management of Financial Resources
Time Management
Complex Problem-Solving
Work History
12/2010 to 03/2018
Property ManagerSandor Development-Sedd-J Realty Related Companies – Indianapolis, IN,
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Followed up on delinquent tenants and coordinated collection procedures.
Completed final move-out walk-throughs with tenants to identify required repairs.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Verified income, assets and expenses and completed file tracking sheet for each applicant.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Handled disciplinary actions, performance appraisals and terminations of company staff.
Developed, reviewed and submitted property operating and capital budgets.
Prepared specifications, solicited bids and approved subcontracts for building services.
Developed and executed plan to achieve and maintain 97% or better rate of occupancy.
Trained and motivated leasing staff during bi-monthly trainings.
Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
04/2005 to 10/2008
Assistant Regional ManagerStarkey Laboratories, Inc. – Avon, IN,
Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Attended staff meetings and took extensive notes to share with regional manager.
Administered operations to handle needs of more than 1000 tenants across 12 property units.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Handled disciplinary actions, performance appraisals and terminations of more than 50 employees.
Assessed property every quarter, compiled information and wrote reports regarding findings for submission to regional manager.
Developed, reviewed and submitted property operating and capital budgets.
Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
Developed policies and procedures for effective property management.
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Kept accurate records of all resident and tenant correspondence.
Followed up on delinquent tenants and coordinated collection procedures.
Completed final move-out walk-throughs with tenants to identify required repairs.
Resolved conflicts between tenants regarding noise, encroachments and parking.
Processed security deposit refunds.
Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Verified income, assets and expenses and completed file tracking sheet for each applicant.
Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Developed policies and procedures for effective property management.
Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
Education
Expected in 05/1985 to to
High School Diploma: Northwest High School - Clarksville, TN GPA:
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