LiveCareer-Resume

property manager resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Industrious Property Manager offering proven expertise in maintaining cost-effective, financially sound property operations. Diligent about keeping occupancy high by collaborating with tenants and owners to resolve conflicts. Successful at multitasking every day to handle everything from facility repairs and capital improvements to property tours and administrative leadership.

Skills
  • Monthly Fee and Payment Collection
  • Vacancy Marketing
  • Administrative Leadership
  • Violation Resolution
  • Complaints Investigation
  • Local and State Laws
  • MRI Accounting Software
  • Fair Housing Mandates
  • Property Showing
  • Rent Collection
  • Employee Motivation and Guidance
  • Property Walks
  • Fair Housing Laws Knowledge
  • Resident Relations
Work History
Property Manager, 03/2022 - Current
The Rmr Group Chantilly, VA,
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Maintained sufficient number of units market-ready for lease.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
Countrywood Apartments, 04/2016 - 05/2019
Fairfield Residential Llc Pinole, CA,
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Kept accurate records of all resident and tenant correspondence.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Processed security deposit refunds.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Escalated major issues to property manager for immediate remediation.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Posted policies and rules in common areas for tenant review.
  • Administered operations to handle needs of more than 147 tenants across 1 property units.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Boosted occupancy by leveraging market knowledge and successful promotional strategies.
  • Detailed and promoted specifics of accommodations during tours of vacant condominiums for prospective clients.
Leasing Consultant, 07/2007 - 07/2015
Fairfield Residential Llc Placentia, CA,
  • Responded to requests and scheduled appointments for property showings.
  • Greeted clients, showed apartments, and prepared leases.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Verified tenant incomes and other information before accepting lease applications.
  • Distributed and followed up on tenant renewal notices.
  • Held high approval rating and maintained customer loyalty with top-notch service.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
  • Collected rent and tracked resident payments and information in computer system.
  • Collected monthly rent payments and other fees, always properly recording and processing money.
  • Escalated major issues to property manager for immediate remediation.
  • Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
  • Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
  • Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
Leasing Consultant, 02/2007 - 07/2007
Lakeview Apartments Homes City, STATE,
  • Responded to requests and scheduled appointments for property showings.
  • Greeted clients, showed apartments, and prepared leases.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Education
High School Diploma: , Expected in
-
Skyview High School - Thornton, CO,
GPA:
Status -

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Resume Overview

School Attended

  • Skyview High School

Job Titles Held:

  • Property Manager
  • Countrywood Apartments
  • Leasing Consultant
  • Leasing Consultant

Degrees

  • High School Diploma

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