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property manager resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Adaptable and dedicated professional with 16 years of Property Management experience; knowledge of leadership, problem solving and workflow prioritization. A well organized, detail-oriented professional ready to make an immediate contribution to your company.

Skills
  • Experience in-Outlook, Microsoft office, Yardi, Rent Manager, ADP (Payroll)
  • Staff, tenant and owner liaison
  • Resident retention
  • Fair Housing Regulations
  • Financial Reporting
  • Monthly Fee and Payment Collection
  • Maintenance Oversight
  • Complaint Investigation, Dispute Handling, Violation Resolution
  • Building and overseeing annual budgets
  • Knowledge of Leasing and Market Conditions
  • Grounds and Facility Inspection
  • Quarterly Performance Assessments
  • Tenant Eligibility Determination
  • Rent Pricing Optimization
  • Capital Projects Management
  • Team building with employee Motivation and Guidance
  • Exceptional Organizational skills, including Multitasking and Prioritization
  • Valid New York Driver's License
Experience
Property Manager, 06/2017 - 05/2022
Firstservice Residential Falls Church, VA,
  • Oversee and manage all operational and financial aspects, including marketplace, personnel management, resident services
  • Oversee the Growth and development of the community including capital projects to improve the property to better increase the occupancy
  • Conceive new and innovative marketing strategies to help with curb-side appeal and attracting new residents
  • Continually striving to improve processes to better the relations with my residents, vendors, and employees
  • Work with upper management and HR team in the hiring and termination of employees, govern employee relations and employee issues, conduct written evaluations, and mentor, supervise, and develop employees
  • Monitor financial statements, capital enhancement projects, revenue, expenses, net operating income and occupancy goals
  • Responsible for collections, posting and depositing rent payments
  • Responsible for processing evictions, intent to terms and renewals.
  • Handled resident complaints and expedited maintenance requests.
  • Facilitated tenant paperwork processing and verification.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Exercised direct supervision over property staff.
Property Manager, 07/2012 - 05/2017
Firstservice Residential Farmingdale, NJ,
  • Responsible for collections, posting and depositing rent payments
  • Managing a 199-unit property with 5 staff members
  • Maintaining a high desired physical occupancy, averaging 98 % for 4 years
  • Advertising and marketing the property, training staff members, maintaining contact and rapport with owners
  • Increased rent over 10% over 4 years
  • Responsible for posting rent, evictions, intent to terms and renewals
  • Conducting site tours for future residents
  • Implementing strong sales and marketing strategies
  • Inspecting units before move-in and move out.
  • Handled resident complaints and expedited maintenance requests.
  • Facilitated tenant paperwork processing and verification.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Completed lease applications and verifications, notifying prospects of results.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Updated tenant and unit information to keep current in housing database.
  • Exercised direct supervision over property staff.
Assistant Manager & Business Manager, 06/2007 - 05/2012
Allison-Shelton Real Estate Services Sedona, AZ,
  • Responsible for collections, posting and depositing all rent payments
  • Process and perform evictions and minimize property delinquencies
  • Responsible for completion of daily, weekly and monthly financial and leasing reports in an accurate and timely matter
  • Clearly and effectively communicate with residents, associates, vendors and supervisors
  • Correctly enter and maintain prospect, traffic and leasing data, and assist with other computer data input as necessary
  • Understand computer functions and maintain accurate files
  • Follow correct procedures in the collections, tracking and deposit of revenue and maintenance of moveout data
  • Coding, inputting and cutting checks for monthly invoices
  • Conducting site tours for future residents
  • Implementing strong sales and marketing strategies
  • Responding to resident requests and working with residents to minimize and resolve problems and complaints
  • Inspecting units before move-in and move out
  • Organizing resident functions.
Leasing Consultant, 11/2006 - 04/2007
Summit Ridge Apartments City, STATE,
  • Effectively implement excellent telephone and personal sales skills
  • Greet and assist resident and prospects
  • Conduct site tours for future residents
  • Filing, inputting traffic, work orders, running applications, posting notices and handling resident complaints and other needs
  • Increase property traffic levels
  • Maintain closing ratios and work to achieve and exceed budgeted occupancy percentages
  • Prepare all lease related paperwork in an accurate and timely matter
  • Dates
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Checked rental eligibility by following company's verification process.
Education and Training
High school diploma: , Expected in 05/2003
-
Bayside High School - Palm Bay, FL
GPA:
Status -

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Resume Overview

School Attended

  • Bayside High School

Job Titles Held:

  • Property Manager
  • Property Manager
  • Assistant Manager & Business Manager
  • Leasing Consultant

Degrees

  • High school diploma

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