LiveCareer-Resume

property manager resume example with 8 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Personable and dedicated Customer Service Representative with extensive experience in Sales and Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Customer Service
  • Product Recommendations
  • Brand Promotions
  • Verbal and Written Communication
  • Customer Needs Assessment
  • Merchandising Knowledge
  • Order Processing
  • Flexible Schedule
  • Display Setup
  • Stocking and Receiving
  • Upselling Techniques
  • Team Player Mentality
  • Client Account Management
  • Product Sales
  • Building Customer Trust and Loyalty
  • Creative Problem Solving
  • Customer Retention Strategies
  • Understanding Customer Needs
  • POS Systems and Ordering Platforms
  • Data Entry
  • Courteous with Strong Service Mindset
  • Transaction Processing
  • Calm and Professional Under Pressure
  • Data Entry and Maintenance
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Multitasking and Prioritization
Experience
01/2013 to 01/2021
Property Manager The Management Group Portland, OR,
  • Handled resident complaints and expedited maintenance requests.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Updated tenant and unit information to keep current in housing database.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
  • Built relationships with service vendors and submitted associated billing statements.
  • Collected rent from tenants to pay maintenance and repair costs and other expenses.
  • Drafted and monitored budgets for overall maintenance and operations.
  • Facilitated tenant paperwork processing and verification.
  • Responded to tenant maintenance requests according to agreed conditions for building functionality.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
01/2017 to 01/2020
Call Center Representative San Francisco Federal Credit Union San Francisco, CA,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to resolve service and billing issues.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
01/2015 to 01/2017
Hostess Omni Hotels Pittsburgh, PA,
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Answered telephone to provide dining information and take reservations.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
01/2015 to 01/2017
Hostess/Waitress Taverna Opa City, STATE,
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Stocked server areas with supplies before, during and after shifts.
  • Communicated effectively with patrons, took orders and made item recommendations.
Education and Training
Expected in 01/2015 to to
GED:
Sheridan Technical College - Hollywood, FL
GPA:

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Resume Overview

School Attended

  • Sheridan Technical College

Job Titles Held:

  • Property Manager
  • Call Center Representative
  • Hostess
  • Hostess/Waitress

Degrees

  • GED

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