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Property Manager Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Efficiently oversee all operational aspects of luxury new construction, including building positive tenant relationships, managing building operations and coordinating maintenance. Effective at keeping consistent balance between tenants rights and business targets to maintain financial goals.

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of what is needed to maintain occupancy at or above 98%.

Skills
  • Financial budgeting and reporting
  • Lease up experience
  • New construction project management
  • Luxury and student housing knowledge
  • Affordable housing programs knowledge (LIHTC)
  • Event Planning
  • Building operations
  • Knowledge of building codes
  • Staff Management
  • Contract Negotiation
  • Database Management
  • Marketing and advertising
  • Knowledge of Ohio real estate laws
  • Realpage, Yardi, RentCafe, AmRent, Resman, Buildium, and Entrada software proficiency
Work History
08/2020 to Current Property Manager The Shopping Center Group | Nashville, TN,
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Monitored progress and maintenance of projects during new construction and notified appropriate individuals of project updates, delays and schedule changes.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market effectively maintaining a 98% occupancy rate.
  • Maintained current contract files as prescribed by company contract policies and procedures.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Scheduled outside contractors for major maintenance issues and opening new construction.
  • Managed engineering staff regarding maintenance and upkeep.
  • Collected and maintained careful records of rental payments and payment dates.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Directed property management by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
  • Monitored timely receipt and reconciliation of rent collections in accordance with ownership.
  • Performed background checks on over 500 apartment applicants.
  • Greeted approximately 30 prospective tenants weekly.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Digitized information files in Realpage. Oversaw migration and maintained database.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Completed final move-out walk-throughs with tenants to identify any required repairs.
  • Completed annual rent calculations using housing database software.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Audited files and reported any issues requiring follow-up to accounting.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Developed and executed plan to achieve and maintain 98% or better rate of occupancy.
  • Followed up on delinquent tenants and coordinated collection procedures.
08/2019 to 01/2020 Leasing Manager Mac Property Management | Chicago, IL,
  • Boosted occupancy to 99% by leveraging market knowledge and successful promotional strategies.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal fair housing requirements.
  • Implemented Yardi and RentCafe systems.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Managed daily and weekly marketing and leasing plans through paper and electronic portfolios.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Developed and implemented tactical marketing plans.
  • Trained leasing professionals on regulatory requirements, company policies and office procedures.
  • Explained terms of lease and amounts to be paid to tenants.
  • Monitored performance of individual leasing agents and coached on successful strategies.
  • Assessed property every Timeframe, compiled information and wrote reports regarding findings for submission to Job title.
  • Collected, completed and processed lease applications.
  • Worked with property managers to maintain market readiness and facilitate smooth transitions.
  • Created, coordinated and engaged in marketing campaigns.
  • Managed lease up and staff training for a 37 unit LITCH property by implementing all initial procedures and protocol.
  • Established key relationships with potential leasers and renters.
06/2017 to 08/2018 Leasing and Marketing Consultant Richland Properties | City, STATE,
  • Regularly updated and edited content for websites and social media platforms.
  • Conducted market research and reported on competition.
  • Forecasted marketing trends based on previous data to adjust campaigns and maximize sales.
  • Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
  • Completed in-depth reviews of market conditions and customer preferences.
  • Boosted occupancy to 100% by leveraging market knowledge and successful promotional strategies.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
  • Experienced with new construction, luxury apartment buildings, student housing.
  • Verified tenant incomes and other information before accepting lease applications, working closely with property manager to maintain accuracy.
  • Invited prospects to fill out application upon completion of property tour.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
Education
Expected in 05/2020 Bachelor Of Science | Intervention Specialist (Moderate To Intensive) Kent State University, Kent, OH GPA:

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Resume Overview

School Attended
  • Kent State University
Job Titles Held:
  • Property Manager
  • Leasing Manager
  • Leasing and Marketing Consultant
Degrees
  • Bachelor Of Science