Dependable administrator skilled at managing diverse needs in challenging, fast-paced environments. Friendly and energetic professional with remarkable communication and prioritization skills. Seeking [Job Title] position in [type] industry.
Dedicated Team Player
Office Management Skills
Strong Customer Service Skills
Excellent Communication Skills for all Levels of Management
Strong in Multi-tasking
Strong Problem Solver
Meticulous Attention to Detail
Property ManagerFeb 2014 - Jan 2016 Company NameCity, State
Maintain a welcoming appearance and safe environment for three multi-family dwelling properties totaling 90 units. Perform daily building inspections.
Provide prompt, excellent customer service to tenants, prospective tenants, vendors and guests 24/7.
Coordinate all unit and building repairs and refurbishments between vendors and tenants in a timely matter.
Administer lease agreements, move-in and move-out inspections with tenants. Process tenant refunds.
Handle all administrative duties, preparing and filing of lease agreements, collect rent, process and deliver bank deposits, classify and expedite accounts payable, develop a tenant repair and building maintenance log for tracking purposes, post, email and mail any and all necessary notices in a timely manner.
Researched and resolved accounts payable discrepancies.
Environmental Services ManagerJan 2006 - Jun 2013 Company NameCity, State
Facilitate environmental and housekeeping services for a 750 bed facility in a 1.3 million square foot facility.
Led the planning and achievement of goals and objectives consistent with the company mission and philosophy with employees.
Maintained good communication between department heads, medical staff by attending department and committee meetings and synchronizing interdepartmental functions.
Confidently managed the overall operation of housekeeping, environmental services, including quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance.
Strategically planned methods to achieve operational goals and targets.
Encouraged creative thinking, problem solving, and empowerment as part of the employee staff to improve morale and teamwork.
Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
Assisted in resolving and satisfying client requests and internal operational issues.
Closely collaborated with management team to make necessary improvements and satisfy resident needs.
Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement.
Conducted weekly procedure and safety in-services and staff meetings to educate staff and facilitate good communication.
Established employee work calendar, daily assignments based on facility needs and equipment availability, scheduled staff breaks and authorized overtime and processed weekly payroll for 90 union employees.
Certified that equipment and supplies were properly maintained for quality patient care and safety.
Recruited, hired, trained and coached on average of 25 new employees per year.
Conduct and expedite annual employee evaluations for 90 employees and process performance merit increase.
Identified process improvements in the day-to-day functioning of the department.
Participated in facility surveys and inspections made by authorized governmental agencies, OSHA, DHS.
Monitored Infection Control and Quality Improvement plans.
Interpreted and communicated new or revised policies to staff.
Administered job knowledge assessments and competency testing for certification-level training.
Established operational objectives and work plans and delegated assignments to lead personnel.
Safety Trainer/ManagerAug 2011 - Jan 2012 Company NameCity, State
Plan and coordinate monthly industry safety training for a multi-service unit facility, with 400 union employees, and for all shifts.
Facilitate a monthly Integrated Department Safety Committee with designated employees and management from each department in order to assess and develop a plan to decrease employee injuries.
Mentor and motivate employees to work as a team to decrease work injuries.
Used a variety of assessment tools and strategies to improve instruction methods.
Decreased the number of employee injuries by 10 percent.
Collaborate with all department managers in completing annual employee health review compliance and method of the week safety procedures.
Administer customer service programs (FOSS & CARES) and industry safety training for all new hires and annual training to all employees.
Administrative duties to include monthly reporting, filing, set up of files, maintain safety training logs for each department by manager for compliance and follow up.
Report to General Manager.
Epidemiology, Executive SecretaryAug 2001 - Dec 2005 Company NameCity, State
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Expertly transcribed epidemiology Minute taking, transcribe and distribute minutes for Long Beach Memorial Epidemiology Committee, Miller Children's Hospital Epidemiology Committee, Epi-VAT Committee and weekly staff meetings.
Participated in facility surveys to improve patient experience.
Mail or email department Customer Service Surveys. Track results and submit findings to department Director.
Administer the review, revision and approval process for department specific Policy and Procedure Manual for both hospitals as required.
Greeted vendors, guests and personnel while maintaining a clean reception area and associated areas.
Answered and managed incoming and outgoing calls while recording accurate messages.
Entered numerical data into database in a timely and accurate manner.
Submit CME credit for all hospital physicians and nursing staff upon completion.
Report on spreadsheet all education module evaluations and comments to Director and Chief of Epidemiology.
Managed facility medical biohazardous waste and infection control articles.
Perform general office and administrative duties ordering supplies, stationary, ordering visual aid equipment, filing, maintaining department compliance records and files, faxing, mail distribution and receptionist duties.
Managed office supplies, vendors organization and upkeep.
Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
Drafted biweekly time sheets for executives and employees.
Assistant Finance ManagerJul 1998 - Mar 2001 Company NameCity, State
Supervised and managed the daily activities of a worker's compensation billing team for 6 physicians, and a support staff of 50 employees.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Opened, identified, distributed and entered all incoming mail.
Manage worker's compensation court calendar. Assign court vendors and compile complete court files with required medical and billing information.
Accurately record detailed court liens with EDEX in an timely manner.
Develop and maintain an accurate spreadsheet for resolved court cases in calculating vendor commissions.
Manage employee time cards for accuracy on the regular and overtime hours, benefit information, vacation and sick hours and employee records and benefit information.
Addressed and resolved general payroll-related inquires.
Resolved employment-related disputes through proactive communication.
Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
Handled under staffing, disputes, terminating employees and administering disciplinary procedures.
Identified and resolved patient billing and payment issues.
Manage all patient demographic and billing adjustments.
Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical billing.
Solved unresolved customer issues.
Strong leader of customer support staff.
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Office ManagerSep 1997 - Jun 1998 Company NameCity, State
Oversee daily operations of front office phone calls, appointments and surgery scheduling.
Maintain physician credentials, insurance contracts, Managed Care applications and renewals, purchase medical and office supplies.
Executed medical billing (electronic Medi-Cal, Medicare, HMO, private insurance and cash), collections, data entry, accounts payable, accounts receivable, bank deposits.
Office ManagerNov 1992 - Sep 1997 Company NameCity, State
Confidently managed the overall operation of the front office and billing operation including greeting of patients, incoming calls, appointment setting, billing services, medical report transcriptions, quality assurance, teammate satisfaction, quality index scores and facility maintenance.
Oversee calendar schedule for worker's compensation appointments (consultation, follow up, lab testing, AME, QME, and IME), personal injury cases and private insurance appointments for three (3) office locations.
Scheduled and coordinated hospital surgeries between patients, internists, and transportation.
Organize and coordinate physician conferences; maintain provider contracts and applications for Managed Care, government health plans and private insurance; expedite and manage paperwork for clinical studies.
Increased productivity by 25% through implementing a more efficient paperwork flow.
Generate accounts payable, accounts receivable, payroll and bank deposits.
Communicate daily with physician on internal operations.
Negotiate special surgical financial agreements between patient, hospital and physicians.
Supervise front office staff and maintain personnel files for employees.
Purchase office equipment, supplies, including special surgical equipment. Maintain all patient demographic, medical and billing information.
Coordinate the set-up of 2 additional medical offices.
Support all clerical and receptionist duties.
Associate of Arts: Business Management1991 University of PhoenixCity
Life and Health License: Life and Health Insurance2015 Kaplan UniversityCity Coursework for Life and Health Insurance
Unity in the Community; Secretary 2008 - 2010, Volunteer 2001 - 2007
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University of Phoenix
Job Titles Held:
Environmental Services Manager
Epidemiology, Executive Secretary
Assistant Finance Manager
Associate of Arts : Business Management 1991 Life and Health License : Life and Health Insurance 2015
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