Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Experienced Property Management professional with over 5 years of experience in Property Management. Excellent reputation for resolving problems, resident retention, and improving delinquency.

Master of Arts in Secondary Education with 4-month internship at Jenkins High School in Savannah, Georgia.

  • Tenant and eviction laws
  • Financial budgeting and reporting
  • Knowledge of OneSite
  • Exceptional oral and written communication skills
  • Leasing and sales
  • Adaptable
  • Marketing and advertising
  • Staff Management
  • Property management
  • Administrative support
Work History
12/2015 to Current
Property Manager Toll Brothers Rockville, MD,
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Completed final move-out walk-throughs with tenants to identify any required repairs.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Assessed property daily, compiled information and wrote reports regarding findings for submission to Regional Mamager.
  • Organized and participated in staff meetings on daily and weekly basis to give team opportunity to ask questions and provide forum for issues to be addressed.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Handled disciplinary actions, performance appraisals and terminations of company staff.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Processed project change requests and performed coverage research to handle repair issues.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
08/2019 to 12/2019
Student Teacher North Country Academy Arvada, CO,
  • Stood in for teachers, checking lesson plans to provide consistent teaching to students.
  • Collaborated with teaching staff to devise and implement coordinated educational strategies and student support networks.
  • Reviewed faculty handbooks, regional curricula and student guides to formulate deep understanding of duties and student expectations.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Designed lessons in line with Georgia Professional Standards in English for high school students using various teaching methods and modern classroom technologies.
  • Pursued every opportunity to grow abilities and take on increasing responsibility.
  • Met with parents to discuss student behaviors and needs.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Administered quizzes and tests, and documented grades.
  • Instructed high school students in English principles, concepts and in-depth subject matter.
  • Supported instructor with test administration, curriculum development and assignment grading.
  • Observed and participated in special learning opportunities to expand horizons and learn different approaches.
  • Took over 9th grade class for 4 months, managing all classroom assignments, student needs and recordkeeping.
  • Aligned instructional approaches with development levels of students to enhance individual learning.
  • Kept records of student progress for teachers and parents, including details such as behavior, grades, comprehension and personal growth.
  • Monitored classrooms for safety and good behavior, offering students positive reinforcement.
02/2014 to 12/2015
Office Manager Quit Genius Denver, CO,
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Arranged corporate and office conferences for company employees and guests.
  • Organized international and domestic travel arrangements for up to 3 staff members, including all transportation and hotel stays.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
02/2012 to 02/2014
Bartender Aimbridge Hospitality Normal, IL,
  • Poured and prepared mixed drinks for multiple customers daily and created new libations drawing in clientele.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Closed out cash register with 100% accuracy and prepared cashier report.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
Expected in 12/2013
Bachelor Of Arts: Mass Communications
Savannah State University - Savannah, GA
  • Minored in English
  • Received Lady Tigers Softball Scholarship, Savannah Morning News Academic Scholarship, Miss Phi Beta Sigma Scholarship (2012), and Georgia HOPE Scholarship
  • Dean's List 2009-2011
  • Elected Captain of Lady Tigers Softball Team (2012)
  • Graduated Magna Cum Laude
Expected in 12/2019
Master Of Arts: Secondary Education
Grand Canyon University - Phoenix, AZ
  • Coursework in English
  • Certified Georgia Educator, GCU - 2019

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