Experienced Property Management professional with over 5 years of experience in Property Management. Excellent reputation for resolving problems, resident retention, and improving delinquency.
Master of Arts in Secondary Education with 4-month internship at Jenkins High School in Savannah, Georgia.
Skills
Tenant and eviction laws
Financial budgeting and reporting
Knowledge of OneSite
Exceptional oral and written communication skills
Leasing and sales
Adaptable
Marketing and advertising
Staff Management
Property management
Administrative support
Work History
12/2015 to Current
Property Manager Toll Brothers – Rockville, MD,
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Completed final move-out walk-throughs with tenants to identify any required repairs.
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
Assessed property daily, compiled information and wrote reports regarding findings for submission to Regional Mamager.
Organized and participated in staff meetings on daily and weekly basis to give team opportunity to ask questions and provide forum for issues to be addressed.
Verified income, assets and expenses and completed file tracking sheet for each applicant.
Introduced prospective tenants to types of units available and performed tours of premises.
Followed up on delinquent tenants and coordinated collection procedures.
Handled disciplinary actions, performance appraisals and terminations of company staff.
Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
Developed, reviewed and submitted property operating and capital budgets.
Processed project change requests and performed coverage research to handle repair issues.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
08/2019 to 12/2019
Student TeacherNorth Country Academy – Arvada, CO,
Stood in for teachers, checking lesson plans to provide consistent teaching to students.
Collaborated with teaching staff to devise and implement coordinated educational strategies and student support networks.
Reviewed faculty handbooks, regional curricula and student guides to formulate deep understanding of duties and student expectations.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Designed lessons in line with Georgia Professional Standards in English for high school students using various teaching methods and modern classroom technologies.
Pursued every opportunity to grow abilities and take on increasing responsibility.
Met with parents to discuss student behaviors and needs.
Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
Administered quizzes and tests, and documented grades.
Instructed high school students in English principles, concepts and in-depth subject matter.
Supported instructor with test administration, curriculum development and assignment grading.
Observed and participated in special learning opportunities to expand horizons and learn different approaches.
Took over 9th grade class for 4 months, managing all classroom assignments, student needs and recordkeeping.
Aligned instructional approaches with development levels of students to enhance individual learning.
Kept records of student progress for teachers and parents, including details such as behavior, grades, comprehension and personal growth.
Monitored classrooms for safety and good behavior, offering students positive reinforcement.
02/2014 to 12/2015
Office ManagerQuit Genius – Denver, CO,
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Arranged corporate and office conferences for company employees and guests.
Organized international and domestic travel arrangements for up to 3 staff members, including all transportation and hotel stays.
Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
02/2012 to 02/2014
BartenderAimbridge Hospitality – Normal, IL,
Poured and prepared mixed drinks for multiple customers daily and created new libations drawing in clientele.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Closed out cash register with 100% accuracy and prepared cashier report.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
Education
Expected in 12/2013
Bachelor Of Arts: Mass Communications Savannah State University - Savannah, GA GPA:
Minored in English
Received Lady Tigers Softball Scholarship, Savannah Morning News Academic Scholarship, Miss Phi Beta Sigma Scholarship (2012), and Georgia HOPE Scholarship
Dean's List 2009-2011
Elected Captain of Lady Tigers Softball Team (2012)
Graduated Magna Cum Laude
Expected in 12/2019
Master Of Arts: Secondary Education Grand Canyon University - Phoenix, AZ GPA:
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