Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

A skilled professional whom has many different qualities, a fast learner and great with people. I am bilingual in Spanish and English fluently. I am very adaptable to new environments.

Hardworking and reliable woman with strong ability in costumer service and sales. Highly organized, proactive and punctual with team-oriented mentality.

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
01/2020 to Current Property Manager Toll Brothers Inc. | Greenville, SC,
  • Conducted apartment tours for potential tenants and answered any questions.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Created and updated marketing materials for department programs and properties.
  • Compiled and conveyed all operational and financial data to regional manager.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Taught, promoted and enforced safe work practices among on-site staff.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Conducted annual re-examination appointments and housekeeping inspections.
  • Directed sales and marketing plans to maximize rental income and increase occupancy rates.
  • Coordinated maintenance and repair requests with department and contacted contractors for bid proposals.
  • Regularly updated asset management staff regarding leasing and property status.
  • Wrote clear and concise owner's reports based on findings from quarterly financial statements.
  • Monitored all infrastructure and building expenses and reviewed and approved invoices.
  • Updated tenant and unit information to keep current in housing database.
  • Handled resident complaints and expedited all maintenance requests.
  • Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Contacted tenants to collect overdue rent or to discuss other important issues.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Implemented processes to provide residents benefits of clean, safe and well-maintained community.
  • Monitored common areas for cleanliness and safety.
  • Partnered with cross-functional teams to address business opportunities and challenges.
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
  • Recommended clarifications and changes in program policies to director of property management.
  • Disbursed petty cash to engineering staff and property personnel.
  • Monitored and documented all income, including delinquencies.
  • Developed and managed highly skilled on-site staff through effective recruitment, training and motivation.
  • Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
  • Conducted inventories of and delivered building supplies.
  • Completed documents for outside agencies such as landlord references.
  • Reviewed all leases to guarantee proper level of service for tenants.
  • Reviewed and interpreted vendor contracts to effectively enforce all requirements.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Developed and implemented strategic plan for property management.
  • Maintained tenant relations with regular tenant visits and phone calls.
  • Contacted and followed up with tenants on renewal notices.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Managed all day-to-day activities involving tenants, subcontractors and property management.
  • Liaised with feature film producers to ensure event space met film production quality requests.
  • Maintained accurate and updated websites and printed materials.
  • Assisted owners with analyzing complex real estate documents and loan agreements.
  • Established and implemented leasing goals while managing effective lease expiration program.
  • Maintained excellent customer relationships by adhering to "10 Pledges of Customer Service."
  • Notified property manager when change in existing tenants circumstances might affect continued eligibility.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Collected and maintained careful records of rental payments.
  • Maintained accurate records of all correspondence with and from tenants.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Cultivated rapport with clients to ensure expectations were met for high-end event space rentals.
  • Fully abstracted all leases and entered all pertinent information into management system.
01/2019 to 01/2020 H‑E‑B Beauty Advisor H‑E‑B | City, STATE,
  • Recognized by management for providing exceptional customer service.
  • Created agendas and communication materials for team meetings.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Makeup Applications
08/2017 to 02/2019 Lancome Counter Manager Ulta Beauty | City, STATE,
  • Supported [Type] department by compiling paperwork and taking detailed meeting minutes.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Created agendas and communication materials for team meetings.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
Education and Training
Expected in | Education of Developmentally Delayed Individuals Lake View College , San Antonio , TX GPA:

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School Attended

  • Lake View College

Job Titles Held:

  • Property Manager
  • H‑E‑B Beauty Advisor
  • Lancome Counter Manager


  • Some College (No Degree)

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