I am a dedicated focused employee. I believe in the job at hand and make it my priority to do a job well. I have efficiently worked in and out of an office setting for many years and can adapt to the task at hand. I am a resourceful problem solver with strong computer skills and a working knowledge of computer applications needed to assist in company expectations. I am detail-oriented and organized; effective at managing personnel, property and special projects. Thorough and prompt, and attentive to the needs at hand. I am able to adapt to many different functions or activities. I would bring a blend of people skills and an ability to implement and enforce rules and regulations effectively.
I have good organizational and time management skills; meeting deadlines and overcoming obstacles to perform the tasks at hand. Hardworking and motivated with 24 years of experience in customer service. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures.
If I were considered for this position I would bring my all and make every effort to promote positivity and productivity to the position.
Skills
Customer service-focused, assisting, and adaptable knowledge of getting to the solutions in an efficient way.
Knowledge of safety precautions and preventative maintenance. Prepared, processed, and distributed monthly Newsletter.
Conflict resolution, meet deadlines attentive, gift of persuasion, quick learn with software needed to complete the task. Good Organizational skills, Multi-tasker.
Computer literate- ease with most all programs. Yardi Voyager, Windows, Outlook, Microsoft, Word, Mac, Presentation software. Budget Worksheets Team Online meeting, Online Applications, CBC software.
People skills: Conflict resolution, Time management, Customer service. Persuasion, honest and loyal. Work well with others, conscientious, Workplace diversity support. Analytical, Active listening, Friendly, positive attitude, Reliable and trustworthy.
Experience
08/2018 to 11/2020
Property ManagerToll Brothers Inc. – Middleton, ID,
Efficiently managed daily operations of residential property.
Advertised and promoted vacancies, and customer relations.
Managed financial matters, coordinated maintenance work orders, enforced leases, prepared and managed budget.
Decreased operating costs by implementing cost control procedures, repairs vs. replacement.
Processed residential complaints promptly with discretion.
Communicated effectively with residents and on-site associates.
Collaborated with Maintenance on units so that they were market-ready within deadlines.
Managed with Maintenance Tech for a community of 72 residents with a high quality scores on inspections
Planned and Hosted Property Events and Activities.
Planned Scheduled All Community Resident Enrichment Activities for the Property as per the Section 42 housing guidelines.
Performed Office Operations: Phone communication, filing, Collections, Leasing, Renewals, Evictions, Promotions and Marketing.
Show Rentals to Prospective Residents.
Perform Move-outs and move -in inspections
Coordinate with Housing Officials when inspecting apartments for new residents.
Verified that all customer complaints were handled promptly and appropriately.
Supervised as well as performed stock and receiving deliveries.
Scheduled for contracted maintenance issues.
Carefully screened contracted work and overseen duties of those workers.
Assisted & followed up on delinquent tenants and coordinated collection procedures.
Prepared, processed and distributed Monthly newsletter.
Planned and personally followed through with each event activity.
Maintained a working relationship with legal officials in conjunction with legal and regulation laws.
Prepared specifications, solicited bids and approved subcontracts for property services.
Prepared Marketing flyers to promote the company properties.
Generated networks for Resident Enrichment by engaging in community activities and out reach programs.
Passionate with my duties and above all else, a team player.
Reviewed completed applications and assessed household information against file history and program regulations.
Coordinated general maintenance and repairs to keep facilities operational and attractive.
Performed data entry into the Yardi management system.
Inspected properties regularly to identify deficiencies and schedule repairs.
Managed routine maintenance and emergency response services provided by contractors and vendors.
Increased occupancy from 74% to 100% through dedication and determination to help people find homes.
Maintained accurate and updated websites and printed materials.
Negotiated with outside contractors to obtain reasonable fees for contracted work.
Managed day-to-day operations for 72-unit Affordable Housing property with 150 plus occupants.
Monitored and documented all income, including delinquencies.
Processed financial documents, including contracts, expense reports and invoices.
Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
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School Attended
GraceHillVision.comRealAmericaRealAmericaLLCMcDonald's University
Tech Community College
Grace Hill Training
Job Titles Held:
Property Manager
Maintenance Tech, Floating Maintenance Tech
Facility Manager
Degrees
Esco Institute EPA Certification – technician as required by 40CFR part 82 subpart F
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