LiveCareer-Resume

property manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

I am a dedicated focused employee. I believe in the job at hand and make it my priority to do a job well. I have efficiently worked in and out of an office setting for many years and can adapt to the task at hand. I am a resourceful problem solver with strong computer skills and a working knowledge of computer applications needed to assist in company expectations. I am detail-oriented and organized; effective at managing personnel, property and special projects. Thorough and prompt, and attentive to the needs at hand. I am able to adapt to many different functions or activities. I would bring a blend of people skills and an ability to implement and enforce rules and regulations effectively.

I have good organizational and time management skills; meeting deadlines and overcoming obstacles to perform the tasks at hand. Hardworking and motivated with 24 years of experience in customer service. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures.

If I were considered for this position I would bring my all and make every effort to promote positivity and productivity to the position.

Skills
  • Customer service-focused, assisting, and adaptable knowledge of getting to the solutions in an efficient way.
  • Knowledge of safety precautions and preventative maintenance. Prepared, processed, and distributed monthly Newsletter.
  • Conflict resolution, meet deadlines attentive, gift of persuasion, quick learn with software needed to complete the task. Good Organizational skills, Multi-tasker.
  • Computer literate- ease with most all programs. Yardi Voyager, Windows, Outlook, Microsoft, Word, Mac, Presentation software. Budget Worksheets Team Online meeting, Online Applications, CBC software.
  • Office equipment: scanner, printer, fax, phone system, intercom, Scanner
  • People skills: Conflict resolution, Time management, Customer service. Persuasion, honest and loyal. Work well with others, conscientious, Workplace diversity support. Analytical, Active listening, Friendly, positive attitude, Reliable and trustworthy.
Experience
Property Manager, 08/2018 - 11/2020
Toll Brothers Inc. Middleton, ID,
  • Efficiently managed daily operations of residential property.
  • Advertised and promoted vacancies, and customer relations.
  • Managed financial matters, coordinated maintenance work orders, enforced leases, prepared and managed budget.
  • Decreased operating costs by implementing cost control procedures, repairs vs. replacement.
  • Processed residential complaints promptly with discretion.
  • Communicated effectively with residents and on-site associates.
  • Collaborated with Maintenance on units so that they were market-ready within deadlines.
  • Managed with Maintenance Tech for a community of 72 residents with a high quality scores on inspections
  • Planned and Hosted Property Events and Activities.
  • Planned Scheduled All Community Resident Enrichment Activities for the Property as per the Section 42 housing guidelines.
  • Performed Office Operations: Phone communication, filing, Collections, Leasing, Renewals, Evictions, Promotions and Marketing.
  • Show Rentals to Prospective Residents.
  • Perform Move-outs and move -in inspections
  • Coordinate with Housing Officials when inspecting apartments for new residents.
  • Verified that all customer complaints were handled promptly and appropriately.
  • Supervised as well as performed stock and receiving deliveries.
  • Scheduled for contracted maintenance issues.
  • Carefully screened contracted work and overseen duties of those workers.
  • Assisted & followed up on delinquent tenants and coordinated collection procedures.
  • Prepared, processed and distributed Monthly newsletter.
  • Planned and personally followed through with each event activity.
  • Maintained a working relationship with legal officials in conjunction with legal and regulation laws.
  • Prepared specifications, solicited bids and approved subcontracts for property services.
  • Prepared Marketing flyers to promote the company properties.
  • Generated networks for Resident Enrichment by engaging in community activities and out reach programs.
  • Passionate with my duties and above all else, a team player.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Performed data entry into the Yardi management system.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Managed routine maintenance and emergency response services provided by contractors and vendors.
  • Increased occupancy from 74% to 100% through dedication and determination to help people find homes.
  • Maintained accurate and updated websites and printed materials.
  • Negotiated with outside contractors to obtain reasonable fees for contracted work.
  • Managed day-to-day operations for 72-unit Affordable Housing property with 150 plus occupants.
  • Monitored and documented all income, including delinquencies.
  • Processed financial documents, including contracts, expense reports and invoices.
  • Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Maintenance Tech, Floating Maintenance Tech, 04/2013 - 09/2018
Bluegreen Resorts Columbus, OH,
  • Decreased operating costs by implementing cost control procedures, repairs vs replacement.
  • Completed Move-in and final move-out Inspections.
  • Prepared specifications solicited bids and approved subcontracts for building services.
  • Communicated effectively with residents and on-site associates.
  • Maintained Property, Building, Grounds, and units.
  • Scheduled contractors for outsources maintenance issues when needed.
  • Maintained a community of 72 residents with a high-quality score on inspections.
  • Delivered emergency 24-hour on-call service for any service requests.
  • Responded to all Common Area Maintenance (CAM) inquiries.
  • Planned and Hosted All Community Events and Activities.
  • Planned and Scheduled All Community Resident Enrichment Activities for the property.
  • Coordinated with Resident Workers and staff on maintenance and upkeep.
  • Coordinated and collaborated with DPM, RPM and PM
  • Maintenance Tech, on-call 24/7.
  • Assisting Property Manager daily when needed, resident liaison.
  • Show Apartments to Prospective Residents.
  • Coordinate with Housing Officials when inspecting apartments for new residents.
  • Performed and completed all inspections required.
  • Supervised as well as performed stock and receiving deliveries.
  • Construction, Electrical, Plumbing, HVAC, carpentry, general maintenance performed daily and after hours.
  • Planned and personally followed through with each event activity with discretion.
  • Onsite Maintenance Tech - beneficial for prompt service and retaining high standards with the property.
  • Passionate with my duties and above all else, a team player.
  • Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.
  • Performed performance and safety inspections on equipment and machinery to maintain operational baseline.
  • Operated hand and power tools to complete repairs.
  • Performed preventative maintenance to insure longevity of equipment and appliances & HVAC throughout the property.

Facility Manager, 10/1999 - 04/2013
G & B Restaurants Inc City, STATE,
  • Decreased operating costs by 75% by implementing cost control procedures.
  • Performed Preventative Maintenance on all the equipment, used daily, to increase longevity in performance and equipment life.
  • Verified that all customer complaints were handled promptly and appropriately.
  • Performed and completed all inspections required.
  • Supervised employees, ran specs, detailed reports, developed annual operating updates, as well as employee scheduling.
  • Supervised as well as performed stock and receiving deliveries.
  • Scheduled contractors for maintenance issues when needed.
  • Handled disciplinary actions, performance reviews and terminations.
  • Carefully screened employees and overseen duties of those employees.
  • Trained and motivated staff during high volume months.
  • Communicated with owner and GM to obtain high volume results.
  • Planned and personally followed through with each event activity and promotions.
  • Prepared flyers for activities and promotional, educational, and training purposes.
  • Manager - maintained schedules, crew, and facility for 14 years while performing operational tasks, deliveries, inspections, and reports.
  • Passionate with my duties and above all else, a team player.
Education and Training
Esco Institute EPA Certification – technician as required by 40CFR part 82 subpart F 2020 GraceHillVision.com –: , Expected in 2013
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- ,
GPA:
Status -
BC Food Safety, Team building workshops: BSA Management, Expected in 1999
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GraceHillVision.comRealAmericaRealAmericaLLCMcDonald's University - ,
GPA:
Status -
Associate of Applied Science: Graphic Design, Relations & Sales, Expected in 1991
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Tech Community College - Columbus, Indiana
GPA:
Status - Desktop Publishing, Marketing, Public
Maintenance courses: , Expected in
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Grace Hill Training - Online,
GPA:
Status -

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Resume Overview

School Attended

  • GraceHillVision.comRealAmericaRealAmericaLLCMcDonald's University
  • Tech Community College
  • Grace Hill Training

Job Titles Held:

  • Property Manager
  • Maintenance Tech, Floating Maintenance Tech
  • Facility Manager

Degrees

  • Esco Institute EPA Certification – technician as required by 40CFR part 82 subpart F 2020 GraceHillVision.com –
  • BC Food Safety, Team building workshops
  • Associate of Applied Science
  • Maintenance courses

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