Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions.
Outgoing and hardworking manager professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing 20 years of related experience combined with results-focused and quality-driven approach.
Skills
Manage 200 residential/commercial units
Skilled multi-tasker
Multi-family property management
Conflict resolution
Critical thinking
Troubleshooting
Problem resolution
Good work ethic
People skills
Active listening
Maintenance & repair
Commercial property
New construction
Fair housing mandates
Knowledge of leasing and market conditions
Experience
07/2008 to Current
Property ManagerAvison Young – Foster City, CA,
Handled resident complaints and expedited maintenance requests.
Inspected properties regularly to identify deficiencies and schedule repairs.
Collected monthly assessments, rental fees, deposits and payments.
Updated tenant and unit information to keep current in housing database.
Solicited and analyzed bids for repairs, renovation and general maintenance.
Met with prospective tenants to show property and assess applications or sign leases.
Oversaw and monitored preventative maintenance and energy management inspections and programs.
Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
Forwarded suit list to attorney on delinquent tenants and testified in court in connection with delinquent judgments and possession litigation.
Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
Facilitated tenant paperwork processing and verification.
Exercised direct supervision over property staff.
Collected rent from tenants to pay maintenance and repair costs and other expenses.
Responded to tenant maintenance requests according to agreed conditions for building functionality.
Completed lease applications and verifications, notifying prospects of results.
Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
Drafted and monitored budgets for overall maintenance and operations.
Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
Built relationships with service vendors and submitted associated billing statements.
Conducted new employee training and annual performance reviews.
Worked with on-site and remote service providers to support tenants requesting accommodations.
04/2004 to 06/2008
Pro Sales Associate/ContractorHome Depot – City, STATE,
Collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific products, answered questions and offered product advice.
Sold various products by explaining unique features and educating customers on proper application or usage.
Built and maintained relationships with peers and upper management to drive team success.
Reviewed files, recordings and other documents to obtain information to respond to requests.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Trained new team members in cash register operation, stock procedures and customer services.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Assessed customer needs to provide assistance and information on product features.
Engaged customers in friendly, professional dialogue to determine needs.
Increased purchase amounts by cross-selling with similar products.
Answered product questions with up-to-date knowledge of sales and promotions.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Obtained signatures for financial documents and internal and external invoices.
01/2002 to 04/2004
Gastroenterologist File ClerkWest Suburban Hospital – City, STATE,
Read all kinds of incoming material to establish essential information, for example content or title
Retrieve, sort, and file all information, maintain an arranged file room, interact with clients, visitors, staff and the public
Copy and fax, sort mail, hand out reports and memos.] [Collect materials to be filed from company and staff, stamp files and materials received
Record materials removed and take back those not returned
Screen and direct incoming calls
Place essential papers and materials in files.]
Reviewed, coded and scanned correspondence prior to filing.
Updated integrated library system records to include new holdings.
Organized and filed loose-leaf paperwork and documentation.
Education and Training
Expected in 06/2012 to to
Associate of Arts: Criminal Justice University of Phoenix - Phoenix, AZ, GPA:
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