property manager resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Motivated worker with more than 6 years in Customer Service . Adaptable and personable team player focused on providing exceptional customer service every time. Willing to travel and work flexible schedules.

  • MRI accounting software
  • Customer service-focused
  • Building operations
  • Tenant and eviction laws
  • Property tours and inspections
  • City and county regulations
  • Financial budgeting and reporting
  • Affordable housing programs knowledge
  • Maintenance knowledge
  • Database Management
  • Property management
  • Staff Management
  • Budgeting
  • Marketing and advertising
Work History
12/2017 to Current
Property Manager Udr, Inc. Dunedin, FL,
  • Processed project change requests and performed coverage research to handle repair issues.
  • Managed operations and leasing of upscale community of nearly 100 executive apartment homes.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Completed final move-out walk-throughs with tenants to identify any required repairs.
  • Greeted approximately 5 prospective tenants weekly.
  • Collected and maintained careful records of rental payments and payment dates.
  • Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Organized and carried out efficient month-end, quarterly and year-end processes.
  • Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
  • Maintained and processed invoices, deposits and money logs.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
  • Reviewed and processed employee expense reports and vendor invoices for payment.
08/2017 to 12/2017
Operations Manager Chewy Boston, MA,
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Educated customers on promotions to enhance sales.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
02/2016 to 08/2017
Apparel Sales Associate Rural King Leesburg, FL,
  • Educated customers on promotions to enhance sales.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Assisted customers by answering questions and fulfilling requests.
  • Maintained organized checkout area and swept floors and emptied trash cans.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Issued receipts and processed refunds, credits, or exchanges.
Expected in 12/2016 to to
Associate of Applied Science: Business Management
Mountain Empire Community College - Big Stone Gap, VA
Expected in 12/2017 to to
Certificate : Small Business Management
Mountain Empire Community College - Big Stone Gap,

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Resume Overview

School Attended

  • Mountain Empire Community College
  • Mountain Empire Community College

Job Titles Held:

  • Property Manager
  • Operations Manager
  • Apparel Sales Associate


  • Associate of Applied Science
  • Certificate

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