property manager associate regional manager resume example with 14+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services to clients.
Skills
General Ledger
Quality Management
Performance Appraisals
Employee Training
Employee Relations
Staff Management
Budgeting
Onboarding
Leasing and Sales
Procurement
Work History
Property Manager/Associate Regional Manager, 01/2020 to 03/2022 Nolan Real Estate – Overland Park, KS,
150 Unit Portfolio & East side Regional Property Manager
Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Handled disciplinary actions, performance appraisals and terminations of company staff.
Remedied issues and conflicts among workers using negotiation and active listening.
Mentored and supported fifteen-twenty admin department employees and fifteen maintenance employees to create strong workplace culture.
Mentored team members to enhance professional development and accountability in workplace. Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Provide excellent customer service to my internal and external clients; maintain great relations/partnerships with inter-departments, vendors,
Supervise and train staff on routine office procedures and policies and procedures changes; Hire competent employees;
Complete Employee Performance Evaluations in timely manner
Conduct weekly one on one meetings with property managers
Conduct non-compliant unit inspections and weekly building safety inspections to ensure and maintain safe and sanitary units/ buildings.
Prepared specifications, solicited bids and approved subcontracts for building services.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Property Manager, 02/2014 to 01/2020 King County Housing Authority – City, STATE,
Managed multiple property sites within two regions
Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Manage daily operations of admin and maintenance departments; Monitor and complete monthly and annual reports
Maintain relationships with Boys and Girls Club, Resource Conservation, Unit Upgrade Crews, Project Engineers/Managers to help assist with resident retention and administrative needs; order monthly maintenance/janitorial materials; create tenant notices
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes. Supervise and train staff on routine office procedures and policies and procedural changes;
Hire competent employees; Complete Employee Performance Evaluations and Conduct daily/ weekly team and resident meetings
Provide excellent customer service to my internal and external clients; maintain great relations/partnerships with inter-departments, vendors, and agencies; quickly address resident complaints and concerns
Ensure maintenance staff is completing routine unit work orders, HQS unit/building inspection work orders and landscape and cleaner work orders; Create weekly schedule for Landscape Cleaners and monitor work performed
Manage/train staff on purchase order process
Conduct annual, new move-in, transfer within site, and non-compliant unit inspections to ensure and maintain safe and sanitary units
Educate and provide literature to tenants’ on deficiencies found during inspection
Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
Handled tenant complaints promptly and appropriately, calling in maintenance tech and; or contract vendor and other support services.
Associate Property Manager/Certified HQS Inspector, 09/2007 to 12/2014 King County Housing Authority – City, STATE,
302 units
Perform tenant accounting, authorize adjustments to tenant accounting, security deposits, rent changes, retroactive billing, auto billing, complete move outs/move in transactions, conduct housing appointments, establish maintenance charges and late fees; complete rent refunds or collection efforts, write offs; negotiate payment agreements and schedules
Schedule, conduct and manage annual, new move in, transfer, and non-compliant unit inspections to ensure and maintain safe and sanitary units
Educate and provide literature to tenants on deficiency findings during inspection
Provide excellent customer service; maintains partnerships with other departments and agencies; address resident complaints; make judgments regarding tenant issues; monitor rent/lease payments and handles legal notices, stipulated agreements and evictions, reasonable accommodations for tenants and special medical considerations that may impact procedures or products used
Assist maintenance supervisor to ensure unit inspections work orders are completed in timely manner; order monthly building materials; create tenant notices; manage purchase order process; work closely with vendors to ensure proper payment
Certify recertification and interim reviews to ensure tenants meet occupancy requirements and assist managing waitlist
Train staff on daily office procedures
Education
BA: Business Management, Expected in to Western Governors University - Seattle, WA GPA:
Certified in 2014/Accredited Residential Manager: Residential Management, Expected in 10/2014 to Institute of Real Estate Mgmt - Seattle, WA GPA:
Residential Mgr.
Education Diploma: , Expected in 09/1992 to Bellevue Community College - Bellevue, WA GPA:
Peer Advocate-TenMast/OnBase conversion
Committee Member of the Employee Association 2009-2015
Vice President of Employee Association 2011-2013
Team member- Maintenance Contract Procedure Manual-2017
Initial Team Member- Hand Held Device Project- 2017
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