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property manager and proprietor resume example with 9+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Service-oriented Duty Manager knowledgeable about Financial operations and driven to increase customer satisfaction, department efficiency and quality standards. Successful team leader and operational problem-solver bringing 8 years of Financial experience. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Over 5 years experience managing and leasing residential properties maintaining safe and compliance living conditions for all tenants.

Skills
  • Employee development
  • Service management
  • Process improvements
  • Operational oversight
  • Business analysis
  • Staff management
  • Team leadership
  • Employee training
  • Time management
  • Fluent in Spanish
  • MS Office proficient
  • Superior communication skills
  • Experienced in writing and reviewing SAR's, MIPL's, and CTR's
  • Experienced in Sales Force
  • Mortgages and loans
  • Fair housing mandates
  • Knowledge of leasing and market conditions
  • Multi-family property management
  • Boiler room monitoring
  • Supervision
  • Team Management
  • Invoice Generation
  • Safety inspections
Experience
08/2015 to Current Property Manager and Proprietor East West Bancorp, Inc. | Beverly Hills, CA,
  • Reviewed all leases to guarantee proper level of service for tenants.
  • Maintained accurate records of all correspondence with and from tenants.
  • Coordinated maintenance and repair requests and contacted contractors for bid proposals.
  • Directed sales and marketing plans to maximize rental income and increase occupancy rates.
  • Inspected property, took pictures and wrote reports regarding findings.
  • Collected monthly assessments and rental fees.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Developed strong, professional relationships with contractors and residents by initiating collaboration and delivering exemplary service and engagement.
  • Implemented processes to provide residents benefits of clean, safe and well-maintained community.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
06/2011 to Current Manager on Duty Personal Banker JPMorgan Chase | City, STATE,
  • Mentored new and inexperienced bankers on sales techniques, systems and pipeline management
  • Coach new tellers in customer service, compliance, anti fraud procedures, and proper systems
  • Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Networked to increase client base and encourage existing clients to expand financial portfolios
  • Created innovative financial solutions to meet customer needs and provide competitive edge
  • Completed quarterly assessments of financial and performance records and reports to promote operational improvements
  • Managed and archived quality documentation and participated in internal and external quality audits
02/2017 to 12/2017 Relationship Manager Santander Bank | City, STATE,
  • Built and maintained relationships with new and existing clients while providing high level of expertise
  • Educated customers about Commercial Lending options and processed purchases
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products
  • Oversaw team of 15 customer service professional assisting Business customers
  • Supported end-to-end credit management process, submitted complete loan documentation and supported credit origination for credit compliance
  • Generated new business and referral clients in partnership with financial ad visors and branch team
  • Managed quality programs to reduce overdue compliance activities
  • Used effective sales strategies to convince clients to accept proposals, resulting in increase of more than $ 25 million in new business per year
Education and Training
Expected in Bachelor of Arts | Finance And Political Science Rutgers, The State University of New Jersey, New Brunswick, NJ GPA:
Accomplishments
  • Decreased operating costs by 44% by implementing new cost control procedures.
  • Developed annual budgets, including determining short and long-term goals to support the overall profit and growth objectives.
  • Trained and mentored 5 new employees each year.
Certifications
  • Salesforce
  • Series 7
  • Series 63
  • Life
  • Certified Fraud Examiner

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Resume Overview

School Attended

  • Rutgers, The State University of New Jersey

Job Titles Held:

  • Property Manager and Proprietor
  • Manager on Duty Personal Banker
  • Relationship Manager

Degrees

  • Bachelor of Arts

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