Efficient Administrative Assistant with 6+ years of experience assisting in daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives, including budget creation and payroll processing. Successful at coordinating, directing and executing all facets of event management, staffing and retention objectives within or below established cost projections.
Skills
New construction
Mortgages and loans
Commercial property
Knowledge of leasing and market conditions
Fair housing mandates
Valid Idaho driver's license
Multi-family property management
Microsoft Office
Skilled multi-tasker
People skills
Friendly, positive attitude
Project planning
Work ethic
Computer skills
Decision-making
Conflict resolution
Experience
Property Manager, 11/2015 to Current Udr, Inc. – New York, NY,
Coordinated general maintenance and repairs to keep facilities operational and attractive.
Executed leases with new and returning tenants, collecting all pertinent information including background investigations and credit checks.
Fully abstracted all leases and entered all pertinent information into Tenant Pro management system.
Coordinated maintenance and repair requests with emails and work orders and contacted contractors for bid proposals.
Completed documents for outside agencies such as landlord references.
Monitored and documented all income, including delinquencies.
Monitored all infrastructure and building expenses and reviewed and approved invoices.
Maintained accurate and updated websites and printed materials.
Compiled Owner reports to advise stakeholders on property status.
Inspected properties regularly to identify deficiencies and schedule repairs.
Managed all day-to-day activities involving tenants, subcontractors and property management.
Wrote clear and concise owner's reports based on findings from quarterly financial statements.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Contacted and followed up with tenants on renewal notices.
Fostered good working relationships with owners, residents and board members.
Manage multiple complexes with 30+ units and 7 commercial properties for various owners.
Assistant Manager, 04/2013 to 11/2015 Education Realty Trust Inc. – Leander, TX,
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Oversaw team development according to industry service standards to further customer loyalty.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Completed inventory audits to identify losses and project demand.
Directed and led employees, supervising activities to drive productivity and efficiency.
Enforced company policies and procedures to strengthen operational standards across departments.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Organized schedules, workflows and shift coverage to meet expected business demands.
Cashier, 08/2012 to 12/2013 Carlie C's Iga – Raleigh, NC,
Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered product advice.
Monitored sales events, added new merchandise and rang up purchases.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Properly verified customer identification for alcohol or tobacco purchases.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Welcomed customers, offering assistance to help find necessary store items.
Operated cash register, collected payments and provided accurate change.
Resolved issues with cash registers, card scanners and printers.
Shift Lead, 02/2007 to 04/2012 Wingstop Inc. – Mesquite, TX,
Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
Completed opening and closing duties to facilitate business operations.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Resolved customer complaints and reported issues to senior management.
Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
Education and Training
High School Diploma: , Expected in 05/2009 Caldwell High School - Caldwell, ID, GPA:
: Pre-Medicine, Expected in Northwest Nazarene University - Nampa, ID GPA:
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