I have extensive clerical and customer support experience in addition to information systems experience gained in the military.
Exceptional telephone etiquette
MS Office proficiency
Accomplished with mobile devices
Glenn Terrell Academic Achievement Award
Skilled in conflict resolution
CPR and Child CPR Training
Department of State Secret Security Clearance
QuickBooks, datatel, colleague,Windows, Unix, Linux, Mac OSX, VMWare
I obtained academic scholarships for my collegiate education and demonstrated leadership as a platoon guide during basic training for the US Army
03/2008 to Current
Property ManagerAPlus Complete Home Services － Olympia, WAConducted apartment tours for potential tenants and answered any questions. Collected and kept careful records of rental payments. Oversaw budgeting process for multiple assigned properties. Monitored and documented all income, including delinquencies. Handled customer complaints personally to verify they were properly handled. Managed all day-to-day activities involving tenants, subcontractors and property management. Conducted inventories of and delivered building supplies. Maintained accurate and updated websites and printed materials. Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
06/2006 to 11/2007
Office AssistantUCLA, Heart and Kidney Transplant Department － Los Angeles, CAMaintained detailed administrative and procedural processes to improve accuracy and efficiency. Managed medical supply inventory, insurance records, patient charts and company files using online tracking system. Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes. Updated patient accounts and information on a daily basis. Created databases and spreadsheets to improve inventory management and reporting accuracy. Standardized department filing system to increase efficiency. Improved communication efficiency as primary liaison between departments, clients and vendors. Developed more efficient filing systems and customer database protocols. Coordinated admission processes and prepared medical records. Handled and processed confidential patient information.
09/2005 to 04/2006
Program AssistantWashington State University, Registrar － Pullman, WAGreeted visitors promptly and directed to correct locations. Updated student paperwork and records. Wrote professional business correspondence. Drafted internal documents and memoranda.
08/2003 to 08/2005
Departmental SpecialistLewis & Clark College, Office of the Registrar － Portland, OR
Greeted faculty and students. Maintained student record. Processed adds, drops, student requests, transcripts and all registration related paperwork.
Generated monthly reports. Updated the web page and course catalogue. Supervised student employees and delegated tasks. Coordinated registration for overseas students and coordinated veterans benefits.
09/2000 to 05/2003
E-3, Information SystemsUnited States Army Reserves － Long Beach, CARefurbishing used computers and technological equipment. Oversaw the daily performance of computer systems. Set up, tested and configured networks, desktops, laptops and printers. Designed, implemented and maintained company databases. Coordinated hardware and software repair processes with outside vendors. Resolved technical issues for clients in person, on the phone and through e-mail. Installed motherboards, processors, RAM and graphics cards. Created employee training materials and procedures to teach in-house workers proper software and hardware protocols. Repaired and reinstalled software. Troubleshot issues and resolved problems accurately and efficiently.
07/2000 to 08/2003
Administrative AssistantRemedy Intelligent － Bellevue, WA
Worked in clerical assignments for staffing agency in Technical Higher Education as a Registrar and as a Claims Customer Service Associate in the insurance industry.
11/1999 to 05/2000
Legal AssistantLaw Offices �of Diane Rulien & Colin Barnowe － Portland, ORMet with clients and other legal professionals to discuss case details. Completed case research via LexisNexis and Westlaw databases. Conducted client interviews and all client intake services. Managed communication with courts regarding status of petitions and granted orders. Drafted various court documents, invoices and enclosures at attorneys' request. Composed and typed routine letters of correspondence. Directed incoming calls to appropriate staff members. Organized legal memoranda and client correspondence. Photocopied all correspondence, documents and other printed materials. Drafted and typed grammatically correct office memos. Processed and distributed invoices to bill clients. Maintained the master calendar for client appointments and court appearances. Created and tracked all expenses and client account codes using QuickBooks Pro. Received and disbursed all incomingmail. Organized and prioritized the case loads of two attorneys. Coordinated and scheduled meetings and telephone conferences. Maintained office supplies by checking stocks and placing orders.
01/1999 to 01/2000
Technical Support RepresentativeAT&T Broadband and Internet Service － Beaverton, ORCollected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Built customer loyalty by placing follow-up calls for customers who reported product issues. Properly directed inbound calls in phone queues to improve call flow. Resolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer interactions. Supported customers having data connectivity issues. Provided thorough support and problem resolution for customers. Troubleshot hardware issues and worked with service providers to facilitate repairs.
Education and Training
Bachelor of Arts: Political ScienceWashington State University － Pullman, WA, USAGPA: 1991 John Hopkins Institute � Honorable Mention
1988 & 1994 Presidential Academic Fitness Award
1995 Glenn Terrell Presidential Scholarship
Minor in Women Studies
Presidential Academic Achievement Award
Internship in Conflict Resolution and Mediation with the Department of Human Resources and Educational Services
Accounting, Cash handling, billing, Shipping and receiving, Broadband, filing, invoicing, legal documents, legal research, Mainframe, Access, Excel, Outlook, Power Point, MS Word, property management, Real Estate, Sales. Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Report Transcription, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management,