Communicative [Job Title] with top-level skills in customer service and [Skill]. Organizes inspections, supervises issue resolution, and delivers [Area of expertise]. Remains calm and professional in stressful environments.
Talented professional considered knowledgeable leader and dedicated problem solver. Brings [Number] years of valuable expertise to [Job Title] role. Attentive to detail with experience in coordinating [Task] and [Task].
Efficiently oversee all operational aspects of [Type] buildings, including building positive tenant relationships, managing office operations and coordinating maintenance. Effective at keeping consistent balance between tenants rights and business targets to maintain financial goals.
[Job Title] with in-depth knowledge of income tax credits, Section 8 and recertification vouchers. Successful in collecting 100% of rent owed and managing outstanding tenant issues.
Experienced Residential Property Manager successful at raising occupancy rates by securing long-term tenants.
Dedicated [Job Title] with in-depth knowledge of tenant, landlord and association laws. Resourceful problem solver with strong computer skills.
Property Manager adept at remaining accessible to residents and board members. Offering excellent organizational and time management skills.
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects.
Industrious [Job Title] offering proven expertise in maintaining cost-effective, financially sound property operations. Diligent about keeping occupancy high by collaborating with tenants and owners to resolve conflicts. Successful at multitasking every day to handle everything from facility repairs and capital improvements to property tours and administrative leadership.
Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board.
Property Manager adept at overseeing staff and maintenance teams and acting as liaison between residents and board members. Successful background managing large, multi-family complexes of over [Number] units. Exceptional record of maintaining profitability through positive resident relations and cost controls.
Versatile Property Manager bringing solid blend of people skills combined with ability to implement and enforce property rules and regulations.
Property Manager and licensed real estate professional offering [Number] years of experience in business. Expertise in tenant relations, sales, marketing and business transactions.
Positive and diligent [Type] professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering [Number] years of [Industry] experience paired with goal-oriented and performance-minded approach.
Seasoned [Job Title] bringing proven skills in negotiating, preparing and finalizing [Type] agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.
Multi-talented [Job Title] consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Senior [Job Title] and outstanding performer in [Skill] and [Skill] within [Industry]. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of [Type] business. Recognized for inspiring management team members to excel and encouraging creative work environments.
[Job Title] with over [Number] years of successful experience in [Skill] and [Skill]. Recognized consistently for performance excellence and contributions to success in [Industry] industry. Strengths in [Skill] and [Skill] backed by training in [Area of study].
Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].
Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
- Strong PR background
- PR strategy development
- SOP proficiency
- Vendor procurement
- Budgeting
- Affordable housing programs knowledge
- Property tours and inspections
- MRI accounting software
- City and county regulations
- Building operations
- Maintenance knowledge
- Knowledge of building codes
- Customer service-focused
- Tenant and eviction laws
- Financial budgeting and reporting
- AMSI
- CSM designation
- Knowledge of [State Name] real estate laws
- Adaptable
- Entrepreneurial
- Business Development
- Staff Management
- Leasing and sales
- Database Management
- Complex problem solving
- Timberline
- Property management
- Marketing and advertising
- Exceptional oral and written communication skills
- Contract Negotiation
- Residential Property Managers (NARPM) member
- Loan processing
- Community Associations Institute (CAI) member
- Administrative support
- Salesforce
- Dsadf
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Nswcdd, VA, 01/2019 - Current
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Processed project change requests and performed coverage research to handle repair issues.
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Compiled maintenance and repair requests for submission to [Type] department and reached out to local contractors for bid proposals.
- Organized and participated in [Type] meetings on [Timeframe] basis to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Boosted occupancy [Number]% by leveraging market knowledge and successful promotional strategies.
- Managed operations and leasing of upscale community of nearly [Number] executive apartment homes.
- Greeted approximately [Number] prospective tenants weekly.
- Oversaw monthly collections of over $[Amount] in funds, maintaining high payment rates by building positive relationships with tenants.
- Distributed and followed up on tenant renewal notices.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Trained and motivated leasing staff during bi-monthly trainings.
- Developed, reviewed and submitted property operating and capital budgets.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Generated professional networks by engaging in professional, industry and government organizations.
- Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history.
- Planned special events such as lotteries, dedications and project tours.
- Followed up on delinquent tenants and coordinated collection procedures.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Decreased operating costs by [Number]% by implementing cost control procedures.
- Kept meticulous records of all correspondence between management and tenants.
- Audited files and reported any issues requiring follow-up to program manager.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Performed background checks on over [Number] apartment applicants.
- Maintained current contract files as prescribed by company contract policies and procedures.
- Established strong, professional relationships with [Job title]s and residents by promoting team collaboration and delivering exemplary service.
- Promptly responded to tenant complaints and concerns for over [Number] properties.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Scheduled outside contractors for major maintenance issues.
- Used strong negotiating talents to obtain reasonable fees from contractors for [Type] and [Type] work.
- Completed annual rent calculations using housing database software.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
- Communicated with landlord regarding building and tenant issues.
- Managed projects and events for [Type] and [Type] functions.
- Collected and maintained careful records of rental payments and payment dates.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Prepared and submitted PHAS Assessment and other funding applications.
- Administered operations to handle needs of more than [Number] tenants across [Number] property units.
- Communicated effectively with owners, residents and on-site associates.
- Responded to all Common Area Maintenance (CAM) inquiries.
- Developed and executed plan to achieve and maintain [Number]% or better rate of occupancy.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Assessed property every [Timeframe], compiled information and wrote reports regarding findings for submission to [Job title].
- Established and maintained systems to report and track PHAS indicators.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Maintained constant balance and accounting of property petty cash account.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
- Maximized rental income while minimizing expenses through effective planning and control.
- Analyzed and evaluated monthly and quarterly financial statements.
- Completed final move-out walk-throughs with tenants to identify any required repairs.
- Maintained sufficient number of units market-ready at all times.
Bothell, WA, 01/2017 - 06/2019
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Ensured common areas were kept clean, neat and free of debris.
- Oversaw monthly collections of over $[Amount] in funds, maintaining high payment rates by building positive relationships with tenants.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Boosted occupancy [Number]% by leveraging market knowledge and successful promotional strategies.
- Validated rental eligibility by using [Name of Company]'s verification process.
- Showed apartments to potential tenants and answered questions regarding community.
- Administered operations to handle needs of more than [Number] tenants across [Number] property units.
- Developed policies and procedures for effective property management.
- Escalated any major issues to property manager for immediate remediation.
- Kept accurate records of all resident and tenant correspondence.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Detailed and promoted specifics of accommodations during tours of vacant condominiums for prospective clients.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Ensured policies and rules were followed by all tenants.
- Ensured adherence with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Processed security deposit refunds.
- Attended staff meetings and took extensive notes to share with property manager.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
- Organized and participated in [Type] meetings on [Timeframe] basis to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Used strong negotiating talents to obtain reasonable fees from contractors for [Type] and [Type] work.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Established strong, professional relationships with [Job title]s and residents by promoting team collaboration and delivering exemplary service.
- Assessed property every [Timeframe], compiled information and wrote reports regarding findings for submission to [Job title].
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Compiled maintenance and repair requests for submission to [Type] department and reached out to local contractors for bid proposals.
Lubbock, TX, 01/2014 - 06/2017
- Administered operations to handle needs of more than [Number] tenants across [Number] property units.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Oversaw monthly collections of over $[Amount] in funds, maintaining high payment rates by building positive relationships with tenants.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Boosted occupancy [Number]% by leveraging market knowledge and successful promotional strategies.
- Marketed property to local businesses through collateral, emails and phone calls.
- Experienced with new construction, luxury apartment buildings, condominiums and 55+ communities and units.
- Performed background checks on over [Number] apartment applicants.
- Escalated any major issues to property manager for immediate remediation.
- Kept meticulous records of all correspondence between management and tenants.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Distributed and followed up on tenant renewal notices.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Participated in [Number] property inspections per [Timeframe] to prepare for move-ins and move-outs.
- Scheduled various contractors to complete needed work on vacant and occupied units.
- Monitored advertising effectiveness by gathering information about market competition in local area.
- Invited prospects to fill out application upon completion of property tour.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Conducted over [Number] [Type] property tours per [Timeframe] to highlight selling features of properties.
- Secured average of [Number] rental agreements each month through [Action] and [Action].
- Used [Software] and [Software] to help create property brochures for advertising available properties and developments.
- Validated rental eligibility by using [Name of Company]'s verification process.
- Recruited new residents through website advertising and marketing, resulting in [Result].
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Used [Software] to keep record of financial transactions and rental applications.
Driggs, ID, 01/2012 - 06/2014
- Leveraged direct marketing, industry partnerships and social media platforms to maximize marketing strategy success.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Helped sales and marketing team members continuously improve product knowledge, skill set and career-building potential by motivating strong revenue numbers and continued promotional success.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Devised integrated plans to build brand awareness, sales pipelines and customer acquisition plans.
- Outlined marketing strategies and developed collateral in close collaboration with product management personnel.
- Directed canvassing plans to facilitate consistent, high-quality appointments for sales representatives.
- Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Implemented, executed and strategically expanded business channel partnerships and program initiatives.
- Pursued certification in [Area of certification] to improve creative sales skills and ability to influence decision-makers.
- Managed sales promotions and marketing strategies on major social media sites.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
- Managed and motivated sales team to increase revenue [Number]% in [Timeframe].
- Forecasted sales of $[Amount] and set successful policies to achieve [Number]% of objective.
- Brought about industry-leading [Result] by applying strategic [Type] industry knowledge and leadership skills.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Led crisis management team and provided quick turnaround solutions.
- Analyzed sales and marketing data for improved strategies.
- Organized events and product presentations related to national conferences and conventions.
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Created and expanded sales presentations to new and existing customers increasing net sales revenue by [Number]% in [Timeframe] sales.
- Instructed sales staff on cross-selling and up-selling techniques resulting in increased net sales revenue by [Number]% in [Timeframe] sales.
- Produced P&L statements and created loss-reduction strategies.
- Demonstrated skill and career growth by being promoted [Number] times in [Number] years.
- Obtained [Number] contracts for capital improvements in [Number] months.
- Increased occupancy rates from [Number]% to [Number]% in [Number] months.
- Maintained occupancy rate at 100% for [Number] months.
- Maintained [Number]% or higher occupancy rate for entire length of employment.
- Oversaw multiple residential family properties totaling over [Number] individual units.
- Documented and resolved [Issue] which led to [Results].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
- Increased sales [Number]% over [Timeframe].
- Supervised team of [Number] staff members.
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Resume Overview
School Attended
- The University of Alabama
Job Titles Held:
- Property Manager
- Assistant Property Manager
- Leasing Agent
- Sales and Marketing Manager
Degrees
- Bachelor of Science
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