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Property Manager Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Property Manager versed in all aspects of leasing, marketing, staffing, financial reviews and budgeting. Focused on satisfying tenants and maintaining high occupancy rates. Reports any major issues to Executive Director/owners, and takes initiative in finding workable solutions. Accomplished in staff training, auditing, and morale building. Self-motivated and dependable while achieving high performance with minimal supervision. Demonstrated the ability to complete tasks accurately despite interruptions and competing demands.

Proactive Human Resources Manager proficient in hiring, developing and motivating employees. Adept at building rapport at all levels and resolving issues in timely manner. Areas of expertise include conflict management, customer service, and employee training.

Skills
  • Operations management
  • Decisive
  • Fair housing mandates
  • Skilled multi-tasker
  • Knowledge of leasing and market conditions
  • Microsoft Office/Outlook
  • Multi-family property management
  • Time management skills
  • Training and development
  • Reports generation and analysis
  • Human resources operations
  • Leadership development
  • Employee mediation
Experience
04/2019 to 01/2020 Property Manager Whitestone Reit | Scottsdale, AZ,
  • Reviewed all leases to guarantee proper level of service for tenants.
  • Coordinated maintenance and repair requests with maintenance department.
  • Compiled and conveyed all operational and financial data to regional manager.
  • Directed sales and marketing plans to maximize rental income and increase occupancy rates.
  • Maintained accurate records of all correspondence with and from tenants.
  • Maintained excellent customer relationships by adhering to "10 Pledges of Customer Service."
  • Notified regional manager when change in existing tenants circumstances might affect continued eligibility.
  • Oversaw budgeting process for 162 assigned properties.
  • Implemented processes to provide residents benefits of clean, safe and well-maintained community.
  • Fully abstracted all leases and entered all pertinent information into YARDI management system.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Reviewed and interpreted vendor contracts to effectively enforce all requirements.
  • Handled resident complaints and expedited all maintenance requests.
  • Contacted tenants to collect overdue rent or to discuss other important issues.
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
  • Conducted apartment tours for potential tenants and answered any questions.
  • Developed and managed highly skilled on-site staff through effective recruitment, training and motivation.
  • Monitored common areas for cleanliness and safety.
  • Collected and maintained careful records of rental payments.
  • Updated tenant and unit information to keep current in housing database.
  • Managed all day-to-day activities involving tenants, subcontractors and property management.
  • Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
  • Regularly updated regional manager regarding leasing and property status.
  • Taught, promoted and enforced safe work practices among on-site staff.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Coordinated general maintenance and major repairs to keep facilities operational and attractive.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Executed leases with new and returning tenants, collecting all pertinent information including background investigations and credit checks.
  • Contacted and followed up with tenants on renewal notices.
  • Completed documents for outside agencies such as landlord references.
  • Conducted annual re-examination appointments and housekeeping inspections.
04/2005 to 02/2019 Property Manager, Executive Level Servicemaster Clean | Philadelphia, PA,

Responsible for overseeing overall management, operations, admissions, and respective site staff. Responsible or monitoring budgets, preparing reports of activities and fiscal status, monitoring operating practices and procedures.

  • Collected monthly assessments, rental fees, deposits and resident payments.
  • Oversaw budgeting process for 162units.
  • Worked with the Regional Manager/owners to identify, develop and achieve community goals and objectives.
  • Ensured timely production of annual rent, and operating expense .
  • Monitored and documented all income, including delinquencies.
  • Regularly updated asset management staff regarding leasing and property status.
  • Maintained excellent customer relationships by adhering to the “10 Pledges of Customer Service.”
  • Compiled and conveyed all operational and financial data to the Regional Manager.
  • Handled customer complaints personally to verify they were properly handled.
  • Monitored common areas for cleanliness and safety.
  • Reviewed all leases to guarantee that tenants received the proper level of service.
  • Conducted apartment tours for potential tenants and answered any questions.
  • Implemented processes which ensured residents provision of clean, safe and well-maintained community.
  • Conducted annual re-examination appointments .
  • Conducted housekeeping inspections.
  • Collected and kept careful records of rental payments.
  • Handled resident complaints and ensured all maintenance requests were expedited.
  • Managed overall tenant relations, including promoting tenant satisfaction.
  • Reviewed completed applications and assessed household information against file history.
  • Notified Regional Manager when change in existing tenants circumstances might affect continued eligibility, i.e. warnings and evictions.
  • Maintained tenant relations with regular tenant visits and phone calls.
  • Managed all day-to-day activities involving tenants, and property management.
  • Updated tenant and unit information to keep current in housing database.
  • Fully abstracted all leases and entered all pertinent information into the Yardi Voyager management system.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Reviewed all leases to guarantee proper level of service for tenants.
04/2000 to 03/2004 On-Site Supervisor Manpower | City, STATE,

On Site Supervisor at Primus/Ford Motor Credit, Brentwood, TN. Managed 15 managers and 600+ temporary workers.

  • Recruited, hired and trained new employees to optimize profitability.
  • Strengthened team spirit by creating flexible working hours.
  • Strengthened and enhanced the processes for managing complaints by offering policy guidance advice and leading thorough investigations into incidents and concerns.
  • Tracked programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Created and implemented highly effective and individualized human resource solutions for clients.
  • Oversaw job fairs to bring in local talent for long-term and seasonal positions.
  • Worked with department managers to assess needs.
  • Advised top management on appropriate employee corrective actions.
05/1991 to 02/2000 Regional Manager/Branch Manager Staffmark | City, STATE,
  • Maintained compliance with all local, state and federal laws, as well as established organizational standards.
  • Handled human resources concerns and established plans to handle issues with a consistent approach.
  • Managed staff to ensure optimal brand expansion initiative productivity.
  • Reduced financial discrepancies by managing P&L to remain under budget with on-time project completion.
  • Advised top management on appropriate employee corrective actions.
  • Created succession plans and promotion paths for all staff.
  • Boosted staff morale by resolving personnel and management inquiries on new hire activities or ongoing employee relation issues
  • Improved operational efficiencies and tracking by creating filing systems to maintain confidential employee documents and reports.
  • Resolved internal and external investigations.
  • Increased motivation and positive morale through direct interaction with managers and employees on a day to day basis.
  • Conducted employee performance reviews to access strengths and weaknesses keeping feedback positive and constructive.
  • Identified staff vacancies and recruited, interviewed and selected best applicants for numerous positions.
  • Devised training programs for new and existing employees.
Education and Training
Expected in 1979 High School Diploma | Locust Grove High School, Locust Grove, OK GPA:
Expected in | Psychology, Sociology Columbia State Community College, Columbia, TN GPA:
Expected in | Business Northeastern State University, Tahlequah, OK GPA:
Certifications
  • Certified Occupancy Specialist
  • Certified Public Housing Specialist
  • Certified Public Housing Manager
  • Certified Fair Housing Manager
  • Certified Life Coach
  • PHR
  • SPHR
  • Fundamentals of Personnel Law for Managers/Employees
  • OSHA Compliance and Accident Training
  • TN Employment Law
  • The Seven Habits of Highly Effective People
  • President of Maury County, TN Chapter of SHRM

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Resume Overview

School Attended
  • Locust Grove High School
  • Columbia State Community College
  • Northeastern State University
Job Titles Held:
  • Property Manager
  • Property Manager, Executive Level
  • On-Site Supervisor
  • Regional Manager/Branch Manager
Degrees
  • High School Diploma