Communicative Property Manager with top-level skills in customer service and remaining focused. Organizes inspections, supervises issue resolution. Remains calm and professional in stressful environments. Versatile Property Manager bringing solid blend of people skills combined with ability to implement and enforce property rules and regulations. Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board. Diligent about keeping occupancy high by collaborating with tenants and owners to resolve conflicts. Successful at multitasking every day to handle everything from facility repairs and capital improvements to property tours and administrative leadership.
- Property tours and inspections
- Customer service-focused
- Adaptable
- Property management
- Staff Management
- Exceptional oral and written communication skills
- Leasing and sales
- Marketing and advertising
Apple Valley, MN, -
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Managed operations and leasing of upscale community of 120 apartment homes.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Developed and executed plan to achieve and maintain 97% or better rate of occupancy.
- Followed up on delinquent tenants and coordinated collection procedures.
- Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Houston, TX, -
- Escalated any major issues to property manager for immediate remediation.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Marketed property to local businesses through collateral, emails and phone calls.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Monitored advertising effectiveness by gathering information about market competition in local area.
- Invited prospects to fill out application upon completion of property tour.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Distributed and followed up on tenant renewal notices.
Saint Louis Park, MN, 05/2019 - Current
- Boosted occupancy 98% by leveraging market knowledge and successful promotional strategies.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Managed operations and leasing of upscale community of nearly 239 apartment homes.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Performed background checks on apartment applicants.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Followed up on delinquent tenants and coordinated collection procedures.
- Greeted approximately 30 prospective tenants weekly.
- Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Completed final move-out walk-throughs with tenants to identify any required repairs.
- Maintained sufficient number of units market-ready at all times.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Scheduled outside contractors for major maintenance issues.
- Maintained current contract files as prescribed by company contract policies and procedures.
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School Attended
- Owosso High School
Job Titles Held:
- Property Manager
- Leasing Agent
- Property Manager
Degrees
- High School Diploma
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