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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Property Manager adept at overseeing staff and maintenance teams and acting as liaison between residents and board members. Successful background managing large, multi-family complexes of over 1000 units. Resourceful problem solver with strong computer and customer relation skills.

Skills
  • Customer service-focused
  • Property tours and inspections
  • Budgeting
  • Adaptable
  • Administrative support
  • Exceptional oral and written communication skills
  • Well versed in Microsoft Products
  • Extremely proficient typist
Education
South Lyon East High School South Lyon, MI Expected in 06/2010 High School Diploma : - GPA :
Work History
Camino Nuevo Charter Academy - Property Manager
Los Angeles, CA, 01/2017 - Current
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Distributed and followed up on tenant renewal notices.
  • Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Kept meticulous records of all correspondence between management and tenants.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Handled disciplinary actions, performance appraisals and terminations of company staff.
  • Prepared specifications, solicited bids and approved subcontracts for building services.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Communicated with landlord regarding building and tenant issues.
  • Organized and participated in Board Member meetings on monthly basis to give residents opportunity to ask questions and provide forum for issues to be addressed.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Processed project change requests and performed coverage research to handle repair issues.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Maintained current contract files as prescribed by company contract policies and procedures.
  • Responded to all Common Area Maintenance (CAM) inquiries.
  • Assessed property every year, compiled information and wrote reports regarding findings for submission to Board of Directors for review.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Compiled maintenance and repair requests for submission to service department and reached out to local contractors for bid proposals.
Ilitch - Assistant Property Manager
Houston, TX, 01/2015 - 01/2017
  • Escalated any major issues to property manager for immediate remediation.
  • Posted policies and rules in common areas for tenant review.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Compiled maintenance and repair requests for submission to service department and reached out to local contractors for bid proposals.
  • Established strong, professional relationships with Board Members and residents by promoting team collaboration and delivering exemplary service.
  • Developed policies and procedures for effective property management.
  • Attended staff meetings and took extensive notes to share with property manager.
  • Kept accurate records of all resident and tenant correspondence.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Administered operations to handle needs of more than 1000 tenants across 11 property communities.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Organized and participated in Board of Director meetings on monthly basis to give residents opportunity to ask questions and provide forum for issues to be addressed.
B. Boomer's Bar & Grill - Head Waitress
City, STATE, 06/2014 - 03/2015
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Managed food resources, memorized orders and coordinated service in 25-table restaurant.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

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Resume Overview

School Attended

  • South Lyon East High School

Job Titles Held:

  • Property Manager
  • Assistant Property Manager
  • Head Waitress

Degrees

  • High School Diploma

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