Excellent customer service, collections and sales, strong problem solving, able to resolve issues efficiently,
technical support, investigation skills, ensure compliance, and strong management skills.
Strong management skills, and experience that include retail, sales, marketing, and team building. Proficient in Microsoft Office & windows 7 & XP, ability to generate, modify and update written
correspondence, reports, tables, charts using excel and PowerPoint's
Self-motivated, able to motivate others by maintaining an energetic, and pro-active attitude.
Able to organize a winning team, adapt to change, interpret, explain, and enforce company policies, and
Ability retain a vast variety of information quickly, faxing, filing, Access, MS Word, Office, PowerPoint,
Outlook and Excel.
05/2015 to Current
Property ManagerUnited Manor Court － Tarboro, NC
Lease apartments, process personal background, and credit checks for all applicants, collect rent payments
and bill payments monthly for 50 units, also balance budget, process late fees, accounting, and payroll.
Manage 50 accounts, 3 employees for maintenance, supervise 5-10 contractors for window, door, floor,
wall, carpet, fixtures, all routine up keep and ground work daily.
Routinely organize, fax, scan, file, and create important documents in a timely manner.
Super user for Onsite Real page management, Certified to Qualify households by SAHMA for compliance.
Identify and report delinquent accounts, rectify within a 30 day period to maintain the budget and notify the
Regional Property Manager of any possible variations.
Ensure that residents are provided with a clean, well maintained community.
Handle all details for move-ins and move-outs, with special attention to apartment inspection check-ins and
Quarterly inspections for all 50 units and the outside dwelling for safety and cleanliness.
Prepare daily and monthly bank deposits, and general accounting ledger, and annual audit files.
Prepare process and sign all leases and related forms which are time sensitive.
Resolve all resident complaints, and process evictions by court resolution if necessary.
06/2014 to 06/2015
Processing Assistant VNC Dept of Revenue － Battleboro, NC
Manage tax collection for Individual Income, Corporate, Franchise, Sales and Use, and Withholding
Accounts, collect payments and schedule payment plans to ensure NC state compliance.
Process legal documents mandated by the state to be assigned and submitted in a timely manner
Educate each tax payer on new and current NC tax laws, while ensuring NC state tax compliance.
05/2013 to 05/2014
Operations Team Leader/TrainerWest Corporation － Rocky Mount, NC
Monitored telecommunications daily in a call center environment, provided feedback on performance
Test connections, advise customer step by step with a system reset for technical issues
Develop corrective action plans that would increase awareness and performance for better customer service
Manage escalated calls from unsatisfied customers to resolve and maintain company integrity
Generate reports for each representative for records, and comply with HIPPA laws for insurance claims.
Manage and coordinate massage therapy schedules, set appointments, assign therapy techniques
Develop marketing strategies to generate clientele, and keep the consumers satisfied
Specialize in aromatherapy, sports massage, Swedish massage, neuromuscular massage and more
Manage accounting, administrative duties, bank deposits, balance budget, promotions, and filing.
Manage telecommunications, high call volume of Inbound/Outbound call center collections of delinquent
and current vehicle payments, commission based
Manage Auto loan accounts, update accounts and schedule consecutive payments to bring current
Maintain compliance, credit risk, and financial service for direct vehicle loans
Encourage loan compliance to ensure better credit, lasting relationship, and overall integrity.
Manage 5 drivers for the Eastern area of NC dispatching calls for local and distant transportation
Record all locations for safety and security of each driver, logged records for cost and fees
Prepare documents for long-term and short-term contracts for delivery of packages
Answer calls with courtesy, and dedication to give the best customer service appreciation.
Manage check cashing for personal, payroll, insurance, state and federal income tax, government, loans,
and processed income tax return checks
Check verification, western union wire transactions, balance volt, and process nightly reports
Open and closing procedures to ensure full compliance with federal law and security
Process pay day loans, determine qualification by income, verify employment, process and complete
Manage telecommunications for high call volumes, maintain adherence, sell products and services
Sell home phone, internet, cellular service, satellite TV, collect payments, process orders, and schedule
appointments for service
Retain customers who were dissatisfied for felt they no longer need their service with 100% goal meet
Test connections, advise customer step by step with a system reset for technical issues.
08/2001 to 05/2004
Repair/HelpdeskSprint － Rocky Mount, NC
Manage telecommunications for high call volume in a call center environment for home phone repairs
troubleshoot issues, sales experience commission based
Schedule appointments for repair, collect payments, and update account information
Process sell orders, meet all adherence and commission goals, tech support and excellent customer service.
Bachelor of Science: Business AdministrationNorth Carolina Wesleyan College － Rocky Mount, NCBusiness Administration
AccountingEdgecombe Community College － Tarboro, NCAccounting
DiplomaMiller-Motte College － Greenville, NC
Associates: Paralegal/Massage TherapyPitt Community College － Winterville, NCParalegal/Massage Therapy