property manager resume example with 16+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Personable manager with expertise in relationship building and customer service. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and organization.
Skills
Relationship Building
Recordkeeping and Documentation
Attention to Detail
Adaptable
Multitasking and Prioritization
Critical Thinking
Market Tracking
Clear Communication
Work History
08/2015 to 01/2021Property ManagerCerner | Virtual North Carolina, NC,
Minimized vacancy periods by collaborating with the corporate office to strategize improvements to marketing initiatives, business plans, and resident outreach programs.
Evaluated and recommended changes in rental pricing strategies to remain competitive in the market.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Oversaw monthly collections and maintained high payment rates by building positive relationships with residents.
Followed up on delinquent residents and coordinated collection procedures.
Processed security deposit refunds.
Kept records accurate, detailed, and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Prepared specifications, solicited bids, and submitted for approval subcontracts for building services.
Coordinated with maintenance staff on property maintenance and upkeep.
Maintained operational facilities attractive to potential residents by organizing regular maintenance, major repairs, and capital improvement projects.
Maintained a sufficient number of units market-ready for lease.
Introduced prospective residents to types of units available and performed tours of premises.
Handled resident complaints promptly and appropriately, calling in repairmen and other support services as needed.
Completed final move-out walk-throughs with residents to identify required repairs.
Resolved conflicts between residents regarding noise, encroachments, and parking.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Monitored the progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Complied with safe housing requirements and contractual obligations by resolving resident issues and service needs.
Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Inspected common areas for cleanliness and notified maintenance of overflowing trash.
Administered operations to handle the needs of more than 350 residents across 248 property units.
09/2008 to 07/2015Assistant Property ManagerIlitch | Grand Rapids, MI,
Introduced prospective residents to types of units available, performed tours of premises and answered questions about community.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Communicate with residents, written and verbal
Resolved conflicts between residents regarding noise, encroachments and parking.
Complied with safe housing requirements and contractual obligations by resolving resident issues and service needs.
Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Schedule maintenance and refurbishing of vacant apartments (carpet, paint, etc.)
Handled resident complaints promptly and appropriately, calling in repairmen and other support services as needed.
Inspected common areas for cleanliness and notified maintenance of overflowing trash.
Administered operations to handle needs of more than 200 tenants across 186
Property units.
Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
Minimized vacancy periods by collaborating with manager and corporate office to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
Escalated major issues to property manager for immediate remediation.
12/2000 to 05/2005Assistant Property ManagerJamestown Properties | Mountain View, CA,
Introduced prospective tenants to types of units available, performed tours of premises and answered questions about the community.
Kept accurate records of all resident correspondence.
Validated rental eligibility by using Southern Management & Development's verification process.
Resolved conflicts between tenants regarding noise, encroachments, and parking.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Verified income, assets, and expenses and completed a file tracking sheet for each applicant.
Complied with safe housing requirements and contractual obligations by resolving resident issues and service needs.
Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Inspected common areas for cleanliness and notified maintenance of overflowing trash.
Handled resident complaints promptly and appropriately, calling in repairmen and other support services as needed.
Coordinated with maintenance staff on maintenance and upkeep
Administered operations to handle the needs of more than 200 tenants across 140 property units
Escalated major issues to the property manager for immediate remediation.
Education
Expected in 07/2015 to to Associate of Science | Pellissippi State Technical Community College, Knoxville, TN, GPA:
Expected in 06/1993 to to Tennessee Honors Diploma | Sevier County High School, Sevierville, TNGPA:
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