LiveCareer-Resume

property manager resume example with 6+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated Professional with expertise in various leadership skills from customers, owners, and corporate employees. Highly skilled in conflict resolution and mediation techniques. Talented at balancing concerns to provide harmonious operations. Hardworking and reliable manager with strong ability in managing schedules and training, as well as inputting invoices with the correct coding system and staying with in the company budget. Offering people management, problem solving and multi-tasking. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Fair housing mandates
  • Knowledge of leasing and market conditions
  • Skilled multi-tasker
  • Problem resolution
  • Decision-making
  • Billing and coding
  • Recordkeeping and bookkeeping
  • Invoicing and billing
  • Proposal writing
  • Legal documentation and reporting
Experience
11/2019 to 08/2021 Property Manager Cerner | North Kansas City, MO,
  • Handled resident complaints and expedited all maintenance requests.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Updated tenant and unit information to keep current in housing database.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Developed and managed highly skilled on-site staff through recruitment, training and motivation.
  • Created and updated marketing materials for department programs and properties.
  • Explained policies and reviewed documentation to obtain signatures.
  • Prepared and submitted reports to supervisor.
  • Oversaw budgeting process for assigned properties.
  • Updated and maintained rental agreement files and documents.
  • Answered telephones to assist customers and resolve issues.
  • Collected payment by processing credit card transactions.
  • Monitored and documented all income, including delinquencies.
04/2017 to 11/2019 Assistant Property Manager/Leasing Agent Rural King | Heath, OH,
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Kept records of all correspondence with residents and tenants.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Handled all security deposit refunds.
  • Escalated critical issues to property manager to ensure immediate resolution.
  • Showed units to potential tenants and answered questions about life in community.
  • Conducted apartment tours for potential tenants and answered any questions.
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
02/2014 to 04/2017 Front End Supervisor Rural King | Jasper, IN,
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Controlled cash movements and department expenses to maintain budgetary goals.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Managed Black Friday events without incident while maintaining maximum coverage.
03/2013 to 02/2014 Cashier Iconma, L.L.C. | Pittsfield, MA,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
08/2012 to 03/2013 Customer Service Agent Best Buy | City, STATE,
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Investigated and solved routine, complex and long-standing customer issues each day.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Responded to customer requests for unavailable products and suggested other suitable options.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education and Training
Expected in 06/2011 to to High School Diploma | Del Valle High School, El Paso, TX, GPA:

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Resume Overview

School Attended

  • Del Valle High School

Job Titles Held:

  • Property Manager
  • Assistant Property Manager/Leasing Agent
  • Front End Supervisor
  • Cashier
  • Customer Service Agent

Degrees

  • High School Diploma

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