property manager resume example with 19+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Versatile Property Manager with proven skills in cost-effective property operations, maintaining high occupancy rates and generating steady revenues. Collaborated with tenants, owners and service providers to consistently meet property management requirements. Coordinated repairs, met with prospective tenants, and resolved business concerns.

  • Fair housing mandates
  • Commercial property
  • Knowledge of leasing and market conditions
  • Mortgages and loans
  • New construction
07/2001 to 01/2021
Property Manager Childress Klein Properties Charlotte, NC,
  • Collected monthly assessments, rental fees, deposits and payments.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Handled resident complaints and expedited maintenance requests.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Conducted apartment tours for potential tenants and answered questions about property.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Developed and managed highly skilled on-site staff through recruitment, training and motivation.
  • Created and updated marketing materials for department programs and properties.
  • Oversaw budgeting process for assigned properties.
  • Planned and conducted meetings to enable residents to voice concerns and provide forum for issues to be addressed.
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Educated clients on lease and rental agreements.
  • Updated and maintained rental agreement files and documents.
  • Answered telephones to assist customers and resolve issues.
  • Monitored and documented delinquencies and other forms of income.
  • Collected payment by processing credit card transactions.
  • Explained policies and reviewed documentation to obtain signatures.
  • Contacted customers and billing parties about overdue rentals and requested expected date of return.
  • Assisted property owners in locating tenants to lease or rent available space.
  • Oversaw maintenance, appearance and performance of company vehicles.
  • Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
  • Prepared and submitted reports to supervisor.
07/2001 to 01/2021
Leasing Manager Mid-America Apartment Communities, Inc Memphis, TN,
  • Received, checked and processed applications for new leases.
  • Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
  • Marketed and advertised vacancies on media and advert channels to attract potential tenants.
  • Provided potential tenants tours of properties.
  • Trained staff on compliance, policies and procedures to maximize success.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Ran background checks on potential tenants to evaluate criminal records and credit statuses.
  • Wrote and filed reports each day on current leasing activities.
  • Assisted property owners in locating tenants to lease or rent available space.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Collected and maintained careful records of rental payments.
  • Managed routine maintenance and emergency response services provided by contractors and vendors.
  • Inspected grounds, facilities and equipment to determine repair and maintenance needs.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Fostered good working relationships with owners, residents and board members.
  • Implemented processes to provide residents benefits of clean, safe and well-maintained community.
  • Managed day-to-day operations for 32-unit commercial property.
07/2001 to 01/2021
Sales Manager Liturgical Publications, Inc. Richmond, VA,
  • Maintained professional network of potential clients and business opportunities.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Created and finalized quotes to complete deals between company, vendors and customers.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
  • Tracked monthly sales to generate reports for business development planning.
  • Achieved company growth for several consecutive years through market expansion and sales.
Education and Training
Expected in 01/1989 to to
MBA: Real Estate
Purvis Real Estate School - Fort Worth, TX,

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Resume Overview

School Attended

  • Purvis Real Estate School

Job Titles Held:

  • Property Manager
  • Leasing Manager
  • Sales Manager


  • MBA

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