property manager resume example with 13 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Secure a position that will enable me to efficiently oversee all operational aspects of property management , including building positive tenant relationships, managing office operations, and coordinating maintenance; with the goal to effective at keeping consistent balance between tenants rights and business targets to maintain financial goals.
Skills
City and county regulations
Budgeting
Knowledge of Maryland real estate laws
Licensed Broker
Marketing and advertising
Property management
Customer service-focused
AMSI Software experience
Knowledge of building codes
Staff Management
Residential Property Managers (NARPM) member
Exceptional oral and written communication skills
Community Associations Institute (CAI) member
Property tours and inspections
Tenant and eviction laws
Work History
09/2018 to Current
Property ManagerFairfield Residential Llc – San Antonio, TX,
Communicate with prospects, applicants, tenants, and property owners in office, via phone, email, and fax •• Collect rent payments and contact tenants when payments are past due •• Prepare court documents and appear for monthly landlord tenant court cases for those who owe balances •• Document and assist in evictions per state laws •• Schedule service order requests from tenants and coordinate them with various contractors and maintenance staff •• Maintain up to date leases and tenant files •• Perform move out property inspections and document condition of the property •• Screen new applicants •• Meet with new tenants for initial lease signings and to release keys for new move ins •• Prepare and mail monthly property owner statements •• Communicate with owners to answer any concerns over costs or property issues •Resolve disputes as needed.
Boosted occupancy [Number]% by leveraging market knowledge and successful promotional strategies.
Communicated with clients and tenants while offering strategic solutions to remedy problems.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Introduced prospective tenants to types of units available and performed tours of premises.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Processed project change requests and performed coverage research to handle repair issues.
Compiled maintenance and repair requests for submission to [Type] department and reached out to local contractors for bid proposals.
Managed operations and leasing of upscale community of nearly [Number] executive apartment homes.
Organized and participated in [Type] meetings on [Timeframe] basis to give residents opportunity to ask questions and provide forum for issues to be addressed.
Completed annual rent calculations using housing database software.
Analyzed and evaluated monthly and quarterly financial statements.
Completed final move-out walk-throughs with tenants to identify any required repairs.
Established strong, professional relationships with [Job title]s and residents by promoting team collaboration and delivering exemplary service.
Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Followed up on delinquent tenants and coordinated collection procedures.
Audited files and reported any issues requiring follow-up to program manager.
Planned special events such as lotteries, dedications and project tours.
04/2011 to 08/2018
Client Service AssociateStifel Nicolaus – Miami, FL,
Assist clients with any requests for service such as updating profile data and any account withdrawal/deposit requests Contact clients to schedule appointments for paperwork and regularly scheduled account reviews Processed account paperwork and tracked incoming account transfers Maintained accurate client information in our CRM database and updated as needed Worked to resolve any client problems in the fastest most appropriate manner Directed phone calls as needed and greeted clients coming in for appointments Processed account trading activities per the advisor’s recommendations Communicated with clients via email, telephone or written correspondence.
Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
Collected confidential financial information from clients to construct comprehensive financial plans.
Executed and devised business development strategies to attract and acquire new clients, including content marketing, cold-calling and networking.
Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Used [Software] to prepare and submit database statistics, graphs and charts to accurately track financial movements.
Built long lasting relationships with clients by listening, offering insight and being valuable resource.
Completed financial goal analysis for clients to illustrate historical portfolio performance.
Provided each client with exceptional level of service by responding quickly to issues and answering questions.
08/2009 to 02/2011
Assistant ManagerShakey's Pizza – Covina, CA,
Worked with the property manager to screen new applicants by checking credit and income Processed monthly rent payments and sent out late payment notices as needed Scheduled various maintenance work and coordinated routine maintenance projects Handled any resident complaints Organized resident events in our club house Performed regular property walks to ensure grounds are being maintained.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Trained team members in successful strategies to meet operational and sales targets.
Increased sales revenues by [Number]% over [Timeframe] by promoting complementary products and educating customers about store promotions.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Education
Expected in 06/1998 to to
High School Diploma: Wicomico High School - , GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.