LiveCareer-Resume

property manager resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Having Bachelor degree in Condominium Management Program and relevant professional experience as Property Manager (3 years), Bilingual Customer Service Representative (1 year) and Assistant Manager (4 years) , I am looking to contribute for growth and thriving process of this successful company

Skills
  • Demonstrates flexibility to adapt in changes and innovations process
  • Possess good communication and negotiation skills
  • Posses excellent skills related to administrative Processes and Procedures
  • Posses Multilingual skills (speaks English, french, Portuguese and basic Spanish)
  • Proficient in Microsoft office and others related software for business purpose
  • Demonstrates skills to perform trainer/mentor tasks, participating in development of soft and hard skills of coworkers.
  • Demonstrates ability to work under minimal supervision and to produce quality results
  • Posses good work ethic and focused to reach high level of performance and quality of job
  • Demonstrates strong Telephone Etiquette and committed to observe the confidentiality policy
Education
ISEG- Lisboa Lisbon, Portugal, Expected in 06/2014 Bachelor of Arts : Marketing And Consumer Studies - GPA :
Certifications


  • RECA License (*in process of getting it)
  • Sales Manager Certificate
  • Coaching and Career Development Certificate
  • First Aid Training Certificate
  • Leadership and Collective Behavior Management Certificate
  • Driver License
  • WHMIS 2015- Certificate
Work History
Amli Residential - Property Manager
Frisco, TX, 03/2020 - 05/2023
  • Daily ensured effective communication between landlords and tenants, through elaboration of a accurate and comprehensive quarterly plan
  • Periodically maintained operational facilities attractive to potential tenants by planning regular maintenance, minor repairs, and capital improvement projects.
  • Monthly and quarterly prepared budget reports, containing variance analysis, financial accounts receivables and operational summaries related to all repairs and renovations
  • Daily performed administrative tasks related to management of properties (rental application, processing application, lease agreement, move in/out condition report, rent collection, management of notices for different purposes)
  • Daily maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Daily handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Periodically introduced prospective tenants to types of units available and performed tours of premises.
  • Daily monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes. •
  • Performed others tasks asked by senior managers
Capital Vacations - Bilingual Customer Service Representative
Ocean City, MD, 02/2019 - 03/2020
  • Daily assisted over 50 customers, paying attention to special needs or wants.
  • Periodically maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Periodically participated in building sustainable relationships and trust with customer accounts
  • Daily provided accurate, valid and complete information by using right methods/tools
  • Daily handled customer complaints, providing appropriate solutions and alternatives within time limits; follow up to ensure resolution
  • Daily Developed customer service policies and procedures to meet and exceed industry service standards.
  • Daily performed others tasks asked by senior Customer Service
Planet Fitness Inc. - Assistant Manager
Brick Route 88, NJ, 07/2015 - 12/2019
  • Periodically participated in design and implementation of project for development of company
  • Weekly established schedules of 85 employees to align coverage with forecasted demands.
  • Periodically designed strategies of training and trained 85 employees in accordance with projects of company
  • Periodically designed strategies in order to maintain high level of motivation of 85 employees
  • Periodically strengthened merchandising and promotional strategies to drive customer engagement and boost sales by 15% to 20%.
  • Daily controlled expenses and supplies within approved budgets to achieve profitability targets by 25% to 35%
  • Daily Monitored customer satisfaction and quality assurance, Daily ensured observation of policy and procedures for safety and health of 85 employees

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Resume Overview

School Attended

  • ISEG- Lisboa

Job Titles Held:

  • Property Manager
  • Bilingual Customer Service Representative
  • Assistant Manager

Degrees

  • Bachelor of Arts

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