Highly skilled in conflict resolution and mediation techniques. Talented at balancing concerns to provide harmonious operations with 10+ years experience. Exceptional at developing rapport with a diverse client base; able to interface with senior management. Proven ability to handle multiple challenging assignments and meet deadlines. Excellent research, analytical, problem-solving and decision- making abilities. Seeking to exceed closing rates. Increased physical occupancy of portfolio to 85% and financial occupancy to 94%. Responsible for managing over 300 units and homes combined, throughout the US. Dedicated Property Manager with concern for both sides of equation, from residents to board members. Highly skilled in conflict resolution and mediation techniques. Talented at balancing concerns to provide harmonious operations.
Skills
Fair housing mandates
New construction
Knowledge of leasing and market conditions
Sales and marketing
Skilled multi-tasker
Multi-family property management
Conflict resolution
Team management
Problem resolution
Supervision
Communication
Teambuilding
Collaboration
Work ethic
Customer service
Project planning
Education and Training
Continental Academy FortLauderdale, FL.Expected in 04/2004 – –School Graduate: - GPA:
Tax Credit / HOME credited application and re-certifications specialist.
Excellent communicator.
Frequently worked for a large client portfolio.
Resilient when exposed to different elements.
Strong execution of the properties marketing plan.
Maximized use of the marketing software increasing prospect traffic weekly.
Use YARDI, BLUEMOON and RealID daily.
Handled resident complaints and expedited maintenance requests.
Inspected properties regularly to identify deficiencies and schedule repairs.
Collected monthly assessments, rental fees, deposits and payments.
Solicited and analyzed bids for repairs, renovation and general maintenance.
Maintained thorough, accurate and compliant records for internal and regulatory audits.
Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
Oversaw budgeting process for assigned properties.
Updated and maintained rental agreement files and documents.
Monitored and documented delinquencies and other forms of income.
Reviewed and interpreted vendor contracts to enforce requirements.
Shaw Industries, Inc. - National Leasing Manager Fort Wayne, IN, 01/2015 - 01/2021
Created and implemented standard operating procedures for leasing coordinators, application specialists, and leasing marketing associates, resulting in improved departmental efficiency.
Assisted in the hiring, training, and career development of all non-management leasing personnel.
Managed twenty-one direct reports, encompassing all leasing coordinators & application specialist for thirty-seven states.
Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
Marketed and advertised vacancies on media and advert channels to attract potential tenants.
Trained staff on compliance, policies and procedures to maximize success.
Established and implemented leasing goals while managing effective lease expiration program.
Verified property compliance with state and federal regulations avoiding discrimination or illegal practices.
Liaised between company and owners to address and remedy ongoing concerns.
Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
Marriott International - Leasing Compliance Manager Chesapeake, VA, 05/2013 - 01/2015
Executed successful compliance monitoring and risk assessment programs.
Organized initiatives, drafted documentation and enforce compliance with best practices.
Maintained compliance standards for all contract deliverables.
Completed internal and external audits according to established procedures.
Reviewed customer issues, company processes and other operational areas to check compliance.
Generated and presented issue and recommendation reports to leadership and auditing team, identifying areas requiring additional support.
Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
Extended Stay America - Front Desk Clerk / Housekeeping City, STATE, 12/2010 - 02/2013
Performed all administrative tasks associated with my role,.
Handled all guest complaints, while maintaining the required standard of customer service;.
Performed weekly inventory count and analysis to ensure proper ordering across the various operations;.
Completed nightly room rate discrepancy report and recommended financial adjustments if necessary;.
Ensured all room reservation assignments remained accurate and all guest notes were conveyed to necessary departments;.
Dispatched and ensured timely housekeeping and necessary individual room turn-down service was completed;.
Prepared large group information reports for executive leadership; enabling leadership to better service our corporate and visiting association groups.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Posted room charges for food, liquor and telephone calls based on individual customer actions.
Walmart - Department Manager City, STATE, 06/2005 - 11/2010
Worked closely with sales associates to complete tasks.
Followed safety protocols and company processes and procedures.
Enforced safety rules and other policies to protect employees and minimize company liability.
Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Enforced departmental policies, procedures and state and federal laws.
Hired, trained and coached employees to deliver world-class customer service.
One Price Clothing Store - Sales Clerk City, STATE, 10/2003 - 06/2005
Responded to customer questions about products and services.
Prepared products by adding tags and readying pallets for restocking.
Assessed floor displays to restock merchandise.
Operated cash registers, scanners and computers to itemize and total customer purchases.
Checked out customers by processing payments and bagging items.
Facilitated inventory and stock management to replenish inventories and minimize excess.
Greeted customers upon entrance and handled cash and credit transactions.
Accomplishments
Led team to achieve positive moral, earning recognition from upper management and financial reward.
Consistently maintained high customer satisfaction ratings.
Trained and mentored over 40 new employees each year.
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